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Frequently Asked Questions

We work passionately to ensure that Boxee is easy to use and understand. Did we miss something?

1. What is Boxee?
Boxee is the best way to watch movies, TV shows and clips from the Internet on your TV. You can buy a device powered by Boxee or build your own Boxee using a new or used computer.

2. What can I watch on my Boxee?
If it’s available on the Internet, then you can probably watch it on your Boxee - there are more than 40,000 TV show episodes and movies currently available through Boxee. Plus, you can play personal stuff from your network or hard-drive.

3. How do I watch live TV?
It depends on what you want to watch. Some Boxee applications like BBC or MLB broadcast live content. However, most content from mainstream TV makes it way into our TV Show library soon after it airs.

4. Are there monthly fees to use the Boxee?
Boxee does not charge you any monthly fees, but some premium applications accessible through Boxee require a fee.

5. What is the Boxee Box by D-Link?
It's the first major device powered by Boxee on the market. It’s an all-in-one box specialized to run Boxee and it comes with a useful QWERTY remote -- all eliminating the need to use a computer to run Boxee on your TV. Read more here.

6. Why does Boxee require a login?
Boxee is meant to be social - not just with friends online, but also with people in your house. With this in mind we designed Boxee with multiple user accounts so that your social network, favorite TV shows and apps remain personalized and accessible only to you. If you want Boxee to log in to your account automatically when it starts up, make sure there are no other user accounts added to your Boxee and select "remember password" from the login screen.

7. I can't remember my password, how can I fetch a new one?
Use our Password Recovery tool.

8. How do I know that an application or TV show is not playing because it's geo-blocked, and not because of some other problem with Boxee?
Some content providers block access to their content from outside their region due to distribution agreements in different parts of the world.

The easiest way to know which is which is to visit to the original content provider's website and try to play the media directly from there. If it works on their website, it should also work in Boxee. If it won't play on their website, then Boxee won't play it either.

9. How do I upgrade Boxee?
You will be prompted to upgrade when a new version is available whenever you login.

10. Which video formats can Boxee play?
Boxee supports Adobe Flash 10.1, FLV/On2 VP6 (FLV/FV4/M4V), H.264 AVC (TS/AVI/MKV/MOV/M2TS/MP4), VC-1 (TS/AVI/MKV/WMV), MPEG-1 (DAT/MPG/MPEG), MPEG-2 (MPG/MPEG/VOB/TS/TP/ISO/IFO), MPEG-4 (MP4/AVI/MOV), DivX 3/4/5/6 (AVI/MKV), Xvid (AVI/MKV), and WMV9 (WMV/ASF/DVR-MS).

11. Which audio formats can Boxee play?
Boxee supports MP3, WAV/PCM/LPCM, WMA, AIF/AIFF, AC3/AAC, OGG, FLAC, DTS, and Dolby Digital/Dolby True HD

12. Which image formats can Boxee display?
Boxee supports JPEG, PNG, GIF, BMP, TIFF.

13. How can I contact Boxee?
There are many ways:

If you want to report a bug, ask us a question or even suggest an improvement, then you should visit our Knowledge Base. There you’ll find our Getting Started and Troubleshooting guides. If you still can’t find the answer you need, then try our Community Forums where expert users assist others -- The response is usually pretty fast.

If you have a Twitter account, then you can follow @boxee and contact us there, too. We also encourage you to read the Boxee Blog and drop your comments on our posts.

Helpful Resources

Boxee Knowledge

A list of topics to help you learn how to use Boxee and answers to many more common questions.

Community Forums

Boxee users tend to be very passionate about our service. The forums are a great place to ask expert users very specific questions -- the response time is usually fast, too.

Boxee Blog

From time to time our staff post updates about new partners and devices powered by Boxee.


Boxee’s CEO Avner Ronen sends out timely and interesting updates.