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JuniorIII
November 11th, 2010, 09:13 AM
Ok, I bought the boxee box yesterday. I worked on it for a few hours last night. I called support - no help there, they are calling me back tonight with a "LEVEL 3" support.

It tries to connect to the internet ( 7 dancing yellow cube screen) and fails.

I tried wireless and wired ( the wire is from my working xbox). I can see the boxee box mac address in the status screen of my router. So I know the wire is fine.

I did the hold the power down for 20 seconds and got the red Boxee logo ( red,red,red,green,...). I restarted it and I got the same thing - can not connect to internet.

I got frustrated so left it running for a while.

I came back to it after an hour. It still could not find the internet but all of a sudden it starts working OFFLINE so I went to the system tools and I find that the firmware has been updated to 9.21.14 (something). So it must have go online to do that. I started watching a movie to see how it looked and after about 5 minutes the movie is interrupted by " Can't connect to internet".

It seems to me that it connects to the internet intermittently.

Can any one help (point me to something that can't be found with google) or is there a HW problem here?

TheCanadian
November 11th, 2010, 11:58 AM
I'm having online connection issues as well. I bought the device yesterday at BestBuy and when I tried connecting it to my D-Link Wireless G router, Boxee says it has connected to my wireless network, but can't connect to the Internet.

My Internet is working, so I don't know what's wrong. I did notice that if I disable putting a passcode to my network, I can connect online.

Could somebody please provide some input? Do I need to upgrade to a Wireless N router?

dispute21
November 11th, 2010, 12:46 PM
I had a similar issue last night with getting my wireless connected. You won't need to upgrade to wireless-n on your router because the wireless N card in the boxee box is backwards compatible with G and B.
I had hardwired mine in hope that the update would resolve the wireless issue but haven't had luck I event went as far as going into the configuration and manually settings my bssid and static ip info.

JuniorIII
November 11th, 2010, 01:36 PM
OK, it's not just me. I hope it is not a HW issue because the Best Buy where I got it is now out of stock. Fingers crossed that the FW update will fix it.

TheCanadian
November 11th, 2010, 01:58 PM
OK, it's not just me. I hope it is not a HW issue because the Best Buy where I got it is now out of stock. Fingers crossed that the FW update will fix it.

I hope so too. Very frustrating that this happening to some people. Anyone else with suggestions/solutions?

JuniorIII
November 11th, 2010, 02:09 PM
I've left mine on with a wired internet connection. Hopefully they can update it and it will work.

I have a "Level 3" tech calling me at 7:00 pm est. I'll let you know how it goes.

deejross
November 11th, 2010, 05:19 PM
I have to toss my hat in as well. I just unboxed it and it will not connect to my Netgear Wireless-N router after several attempts. I know it is working properly because I just hooked up a new laptop to the same network in order to troubleshoot.

I purchased a wireless to wired ethernet adapter for use with my Xbox 360, so I'll have to give that a shot and wait until they come out with a software update to fix the problem. My feeling is that it is a firmware issue and not a hardware issue.

sschult
November 11th, 2010, 05:34 PM
I'm having the same problem as well - wired connection works, wireless will not connect (to a DLink DIR-825). Have been talking to support with no resolution.

EDCVO
November 11th, 2010, 06:21 PM
Add another hat.

I'm on a Time Machine, have tons of wireless devices hooked up, no problem.

However, once I turn on Boxee Box, my Time Machine loses its internet connection from my DSL modem. Everything connected to the Time Machine drops. Internet gone. Kaput.

Same thing happens when I turn off Boxee Box.

Every once in a while, connection is restored to the internet. But Boxee Box can't really recognize this - I'm unable to add any Apps at all because Boxee Box cuts off my internet connection once I turn it on, then once internet is restore, Boxee can't for the life of it get the Apps back on board.

Bit of a mess.

Pyrophorics
November 11th, 2010, 06:27 PM
Sorry but the wireless on this is junk.

I have been trying to connect for hours to this box only to find that either there is a network password length limit or it doesn't accept certain characters. It wouldn't tell me my password was invalid though. The box would kick me back saying it couldnt connect then it wouldnt find any networks and ethernet wouldnt work till I restarted the device. If I tried again the device would lock up. If I tried again it would not see devices and this cycle continued even through tech support who were clueless.

Add to that, the wireless signal even 5 feet away is 1 bar when all my other devices even 50 feet away get full bars.

Finally, I cant even connect to the content on my Windows 7 machine. Boxee Box keeps asking for a username and password. I tried my login for that computer, tried the login for Boxee, tried the login for that computer but the Homegroup password and then tried disabling password protection on the computer altogether and nothing works. It doesnt even reject the login info, it just keeps asking for it over and over...

How the heck do you connect to shared content on a Windows 7 machine? The content was shared with the Homegroup at first but since then I have changed it to shared with everyone.

haveringcottage
November 11th, 2010, 06:28 PM
i feel bad because everyone posting on this thread is new to this forum, and possibly new to boxee as a whole, and unfortunately the seasoned beta users cannot help you much at all as we have no experience of these issues....

the ball is almost totally in official boxee support's court.

sorry!

mmsalv
November 11th, 2010, 07:19 PM
Same here with the network problems.
It connects to the network, but can't connect to the internet. I've been using boxee beta for a while -- a broken boxee box is not what I've been looking forward to for the better part of this year. :(

I hope dlink's "higher level" technicians that are supposed to call us back will have some answers. The first guy was not much help. It took him 40 minutes to read his screen and figure out how to tell me to reset the boxee box. He was at a loss when power cycling and resetting to factory defaults didn't solve everything.

I think the factory default is: broken. Who's returning their boxee box?

jaycollett
November 11th, 2010, 08:19 PM
Dang, I've got the same issue, wide open wireless N and G networks and the boxee box says it connected to the wireless network but wasn't able to connect to the internet...WTF?

Not gonna bash, just really REALLY hope Boxee fixes this issue with wireless ASAP!

marcel
November 12th, 2010, 06:20 AM
Guys

I want to help but i need as much information as possible ...

1. Where are you located?
2. What router are you using?
3. Have you contacted Dlink support?
4. Have you tried wired connections?
5. Where did you buy the box?

sschult
November 12th, 2010, 07:11 AM
1. Where are you located?
Boston, MA
2. What router are you using?
D-Link DIR-825
Tried both G and N options
Security Mode: Auto (WPA or WPA2) - PSK
Cipher Type: both
Have tried changing all sorts of network settings on the router to solve wireless connectivity issue
3. Have you contacted Dlink support?
Yes, supposedly someone will call me back
4. Have you tried wired connections?
Yes, the wired connection works properly
5. Where did you buy the box?
Amazon

marcel
November 12th, 2010, 07:21 AM
Please try with G connection and wired do you get connected ? If not go to Settings >Network >Wizard and try to choose the correct settings..tell me what happens

mmsalv
November 12th, 2010, 07:25 AM
Guys

I want to help but i need as much information as possible ...

1. Where are you located?
2. What router are you using?
3. Have you contacted Dlink support?
4. Have you tried wired connections?
5. Where did you buy the box?

Thanks Marcel :)

1. Ontario, Canada
2. Time Capsule
3. Yes - but they didn't know what to do beyond resetting. Waiting for a callback from a "higher level" dlink guy in 48 hours.
4. No. The TV is in one room, the modem (with phone jack) is in another.
5. Best buy

marcel
November 12th, 2010, 07:39 AM
what settings do you have setup on your time capsule? Do you see th capsule in the wireless list on the box?

mmsalv
November 12th, 2010, 07:58 AM
what settings do you have setup on your time capsule? Do you see th capsule in the wireless list on the box?

I do see the time capsule's network in the wireless list.

WPA2 personal, connecting using PPPoE...default everything else I think. It's broadcasting a 2.4ghz and a 5ghz network, but the boxee box can only see the 2.4 ghz one.

marcel
November 12th, 2010, 08:03 AM
Boxee will not work on 5ghz only 2.4 ghz

mmsalv
November 12th, 2010, 08:08 AM
Boxee will not work on 5ghz only 2.4 ghz

I know. Thankfully the time capsule has a 2.4 ghz network to be used as well once the boxee box figures out how.

jaycollett
November 12th, 2010, 09:08 AM
1. Where are you located?
A. Lexington, KY
2. What router are you using?
A. LinkSys WRT300N
3. Have you contacted Dlink support?
A. No
4. Have you tried wired connections?
A. Yes and it works fine, even tried a wireless N gaming adapter and it works fine.
5. Where did you buy the box?
A. Amazon

Something to note, I've got no WEP/WPA security on my wireless network, just MAC filtering (added the boxee box mac to the list) and I even turned that off to see if I could get the boxee to connect with no luck. I've got the router on N with everything else set to auto and/or tried manual settings.

I also tried it in A/G only with no luck. Thankfully I have a linksys wireless gaming device and once I plugged that into the ethernet port of the boxee and selected "Switch to Ethernet" on the boxee, all works fine.

Hope some of this helps.

ghislain
November 12th, 2010, 09:30 AM
Guys

I want to help but i need as much information as possible ...

1. Where are you located?
2. What router are you using?
3. Have you contacted Dlink support?
4. Have you tried wired connections?
5. Where did you buy the box?

1. Montreal, Qc, Canada

2. D-Link DIR-655

3. Nope, my router works great. All my wireless devices connect to it. Only the Boxee Box has problems with it.

4. Wired works great.

5. Best Buy in Greenfield Park, Qc, Canada

cobble
November 12th, 2010, 12:14 PM
I am being told that Boxee is connected to the wireless network but can't connect to the internet. My laptop, Mac and PC desktop are operating fine. I have a Gateway Modem with an internal router (supplied by Bell).

I am in Toronto, ON, Canada
bought it from Best Buy
my router is in my Gateway Modem

newboxeeuser
November 12th, 2010, 12:21 PM
This seems like a major issue but I'm not sure it should be added to the thread in the announcement sections I'm maintaining regarding software issues working with prior Boxee versions that are missing/broken. Someone should startup a hardware issues thread so the devs/mods have a centeral place to point people to ?

bradley4681
November 12th, 2010, 12:22 PM
same problem, won't connect to wireless. This really sucks because I love boxee. i dropped cable for it and have been using ATV's for it in all the bedrooms.

My amazon order arrived this morning and it won't connect to any wireless config at all...

TheCanadian
November 12th, 2010, 12:35 PM
All, try using Network Magic (http://homestore.cisco.com/en-us/software/cisco-software-network-magic_stcVVcatId553232VVviewcat.htm). I originally had that on my computer when I bought my router a few years ago, but didn't bother installing it when I upgraded to Windows 7 earlier this year.
Anyways, it's a good program to manage devices on your network. There's a free 7 day trial too.

Once you install the program, go to the Wireless Protection area on the Status Center tab and then turn off "Network Lock". Once it's disabled, connect your Boxee to your network and once it's connected, re-enabled the "Network Lock".

That's it. It worked for me.

scottxxxxx
November 12th, 2010, 12:54 PM
I am having the same problem, I have tired the boxee box with both DIR-655 and dd-WRT wireless routers. The problem seems to be with WPA or WPA2 encryption. I can connecot to either of the aforementioned WAPs if I turn encyrption off. I have tried every combination of WPA/WPA2 TKIP/AES but none work with this device.

I expect their will be a new update that will address these issues as it seems that the only solution is to forego encryption.

In case anybody suggests WEP. That is not a secure algorithm, and is worse than have security turned off, as it gives some less technical users, a false sense of security.

FWIW, been a long time XBMP and XBMC user and think this is a great product, just hope they can resolve the WPA issues.

Cheers,

Scott

CrashX
November 12th, 2010, 12:55 PM
Try the following:

1) Disable mac filtering
2) Disable wifi security ( WEP, WPA, etc )
3) Setup mixed mode in wireless (b/g/n)
4) Allow broadcasting of SSID.
4) Reboot Router
5) Reboot Boxee

Now try connecting to it ? Does it work ?

mapple
November 12th, 2010, 03:51 PM
2wire wireless dsl gateway with 128bbit WEP-shared encryption didn't work. It was able to connect to the internet after changing the encryption to 128bit WEP-Open. No wireless encryption also worked. I coudln't use WPA because NDS does not support WPA.

JuniorIII
November 12th, 2010, 03:55 PM
OK guy's (Sorry for the delay)

I was on the phone last night with tech support for 1 hour and I got it to work!.

There was no MAGIC thought, all we did was tried to login about 7 or 8 times after rebooting the box, power cycle the box, unplug the power cord on the box. Then we powered the box down and on powerup, hold the power button down for 6 seconds then let go, your logo on the front of the box glows yellow and a new menu came up. One of the choices was to "restore factory settings".

We did that a few times and then it logged in. I watched a movie and left it running. Hopefully it will be running when I get home and it has downloadded the newest 1.0 Firmware.

Just remember I knew it was connecting to the internet because I was getting the temperature and time displayed in the top right corner of the screen periodically. I just couldn't login to my Boxee account.

mmsalv
November 12th, 2010, 04:01 PM
Update:

Chatted with level 2 and then level 3 dlink support. I managed to tear apart my living room to get the boxee box connected to my router with an ethernet cable, then I updated the firmware to 1.0.

Still, the boxee box was able to connect to the network, but couldn't connect to the internet.

Then I tried disabling all security on my network to see if the box could connect to an an open network.

It can't.

The level 3 support guy will call me back "in a few days" because he has "no idea what's wrong".

Teejwulf
November 12th, 2010, 05:40 PM
I've had about 2 days now to play around with this thing and it really is a fantastic device except for one massive glaring issue. WiFi support on this thing is entirely broken.

I have upgraded to the latest software as of today which is 1.0.1.16125. My wireless router is a D-Link 525+. I use WPA2. Every other wireless device on my network (which is around 5 devices) is working flawlessly. Yes my security passphrase was correct, and yes I tried power cycling the router and the Boxee Box.

First major issue. The signal strength indicators in the network setup are entirely wrong. Wireless access points that are much further away have maxed bars, while my own access point has a single bar. To verify what the actual signal strength was I measured the signal strength of access points around me with Wirelessmon and kismet. My network was measured as the strongest signal around -40db. That's a great signal strength. So either gray is the colour of an actual bar or more likely, the software is not accurately representing the signal strength of found networks. I have tried to connect to a open network with full bars, obviously it couldn't connect, the signal strength was around -100 db. I'd be surprised if it this thing had a wireless interface with that kind of sensitivity.

Second major issue. The Boxee Box does not reliably support WPA or WPA2. I tested this with WPA2 first. Couldn't connect to the network, the error message was less then helpful. Tried again with WPA, same thing. I know you're thinking maybe his passphrase was wrong, well it wasn't I made sure of that. Tried also with WEP, which worked flawlessly. Finally, I disabled my network security all together, it worked as well. For obvious reasons I'm not going to leave my wireless unencrypted just for this device or use WEP.

This is ridiculous, it's 2010, WPA as a standard has been around since 2004 and to top it off this built by a company thats been making WiFi products for at least a decade. As far as I'm concerned this is unacceptable.

I've been in touch with D-Link support and I'm currently waiting for a level 3 support tech to call me back. Hopefully I can get this sorted out, I like this device.

jamestalbot
November 12th, 2010, 05:55 PM
Like most the owners of the boxee box, I can't connect to my own wifi network.

My network shows up with only one bar, even though my neighbor's networks (500+ feet away) show up with many bars.

I am using WPA2 and cannot change to WEP due to the large number of devices already configured for my network (20+).

The D-Link name was my biggest concern getting into this deal, and it looks like I should have used better judgment. If I can't get it working with WPA2, it's going back.

Nystral
November 12th, 2010, 06:24 PM
+1 on WPA2 network issues.

Running DD-WRT on a Linksys 160Nv3. Creating a Guest network with no protection resulted in no issues. Therefore I con only conclude that the Boxee Box is at fault and not my network.

Notorious J.E.W
November 12th, 2010, 06:34 PM
Same exact issues as everyone. I am running a 2wire router with wep and it connects but every 20 or so minutes it drops off and I need to re-add the connection - worse part is I need to readd the WEP key also AHH!

My 2 wire is in my office and where the boxee box is there are no wired connections - I am tempted to move it to my family room since I have an extra wifi usb adapter, but STILL this should be working out of the box - FRUSTRATING.

I love my boxee box but it really seems like its flawed on all ends.

marcel
November 12th, 2010, 06:41 PM
If anyone is having an issue with upgrading please try this thread http://support.boxee.tv/entries/328816-how-do-i-manually-upgrade-the-boxee-software

xler8r
November 12th, 2010, 07:01 PM
Hey there, just got mine in today and same goes for WiFi, its a no go. the Box updated its software and still wont do it.
Go figure I have wide open wifi and never had any trouble connecting anything to it, i've got a NetGear N600 broadcasting on all signals... :(

marcel
November 12th, 2010, 07:02 PM
please try again after using the manual upgrade http://support.boxee.tv/entries/328816-how-do-i-manually-upgrade-the-boxee-software

sschult
November 12th, 2010, 07:16 PM
Please try with G connection and wired do you get connected ? If not go to Settings >Network >Wizard and try to choose the correct settings..tell me what happens

I had been trying with the 2.4GHz band for a while (set on mixed g/b/n mode with WPA2). Had a 9-char length password.

For some reason, I decided to change it to 8 characters. Magically, it now works. Go figure. Hopefully this gives others something to try...

marcel
November 12th, 2010, 07:17 PM
thanks for the update anyone else having this issue..

mmsalv
November 12th, 2010, 07:44 PM
I had been trying with the 2.4GHz band for a while (set on mixed g/b/n mode with WPA2). Had a 9-char length password.

For some reason, I decided to change it to 8 characters. Magically, it now works. Go figure. Hopefully this gives others something to try...

Good idea. Didn't work for me. Anyone else having any success with an 8 character password?

Teejwulf
November 12th, 2010, 08:08 PM
I had been trying with the 2.4GHz band for a while (set on mixed g/b/n mode with WPA2). Had a 9-char length password.

For some reason, I decided to change it to 8 characters. Magically, it now works. Go figure. Hopefully this gives others something to try...

I've given that a try, no go. I've also tried not using special characters, alphabet only, alphanumeric as well. No variation works.

Teejwulf
November 12th, 2010, 08:24 PM
please try again after using the manual upgrade http://support.boxee.tv/entries/328816-how-do-i-manually-upgrade-the-boxee-software

Hey marcel. I've given this a shot. I reset the Box to factory default. Then did a manual upgrade as per the instructions in the link. No luck. I'm still experiencing the same problem.

JuniorIII
November 13th, 2010, 12:21 PM
OK my box is not connecting to internet anymore, I did for a little while.

It never updated to 1.0 by itself so I did it manually and still no joy.

The update worked but i still does not connect.
When I try to login I get

"Boxee is in offline mode"
"Boxee can't make this happen
because you're not connected to the internet"

I am hardwired to my linksys router.

It looks like this network is not just for wireless connections.

ewarlick
November 13th, 2010, 12:53 PM
thanks for the update anyone else having this issue..

Yep...

linksys 610N with ddwrt
the boxee refuses to see it
wont hit the wifi N regardless of 2.4 or 5 ghz
it hits the G
my ipad sitting next to the boxee has no trouble connecting to the N
using WPA2 with AES...
tried setting the N as unsecured network... still no go.


much like others, my signal meter is reversed

very annoying.

however, i was able to update to the latest release...

beavertank
November 13th, 2010, 01:08 PM
I'm having the same problem.

Connecting to a WPA2 AES network running on a Netgear WNDR3700 with dd-wrt on it and using a nine character alpha-numeric password. It works fine with everything from my laptops to my phone, so I'm guessing it must be something with the bbox.

I also get the "connected but no internet connection" error, although the wired connection works fine.

My signal meters also seem to be reversed (closer, stronger APs have one bar, farther, weaker APs have full)/\.

Smart Hero
November 13th, 2010, 02:42 PM
Guys

I want to help but i need as much information as possible ...

1. Where are you located?
2. What router are you using?
3. Have you contacted Dlink support?
4. Have you tried wired connections?
5. Where did you buy the box?

1. South Florida
2. Linksys WRT54GL running Tomato
3. No
4. Yes, it works.
5. Amazon.com

Having the same issues others have reported while trying to connect to wifi. Already tried changing wireless APs name, password, etc. Signal strength shows as 1 bar, router and Boxee Box separated only by a wall.

Was able to successfully upgrade to newest software with wired connection.

Other than wifi trouble, Boxee Box has been working great. Got it set up with my surround sound system last night. Would love to see the wifi issues resolved, though.

mickeyroi
November 13th, 2010, 04:45 PM
Same issue here.

Connects ok to the network and internet when hardwired to my router.

However, when trying to connect through wifi, it connects to the network just fine, but it says that it cannot connect to the internet (though every other device can). Using latest firmware. Help! this is frustrating.

My router is combo cable modem/router from ATT U-Verse: 2WIRE 3800HGV-B.

Grrr....:mad::mad:

JuniorIII
November 13th, 2010, 05:46 PM
Guys

I want to help but i need as much information as possible ...

1. Where are you located?
2. What router are you using?
3. Have you contacted Dlink support?
4. Have you tried wired connections?
5. Where did you buy the box?

1. Ottawa, Ontario
2. Linksys WRT54GL
3. Yes
4. Yes, Doesn't work
5. Best Buy

CYRUSIC
November 13th, 2010, 06:19 PM
Wired works fine, wireless is on crack ...

I'm tired of trying this, it is going to back to where it came from.

I'm done with the BUGGY BOX :mad:

ewarlick
November 13th, 2010, 09:17 PM
It was ddwrt
I dumped went back to linksys firmware and it runs like a champ on N or G
Still only shows on bar but it works great.

Jonas81
November 14th, 2010, 12:55 AM
I've done the manual update process. I've restored to factory settings and updated again. Still I receive the message that Boxee Box is connected to my network, but cannot get internet connection.

I'm in Memphis, TN, did not contact Dlink, and I purchased BB from Amazon.
I have a Linksys WRT54GS ver.6, wireless G router with the latest, official Linksys firmware.
I'm using WPA-PSK AES security with a 21 character, alphanumeric passkey containing no special characters.

My Kodak printer had no issues, nor did my cell phone and 2 other PCs in the house. This was my first day with the Boxee Box and I'm stuck at the second startup screen trying to connect to WiFi, going to bed.

*Update: I tested Boxee Box at a distance of about 8 inches from my wireless router, still no joy. Plus, I do believe the others are correct in saying the wireless strength meter is exactly backwards of what it should be. My BB connection at 8 inches away from the router reports all grey bars. My neighbors all have more white bars than I do.

LocalMediaFan
November 14th, 2010, 01:07 AM
Same issue I have a trend net tew-673gru everything in my house connects to it perfectly except the boxee box. Looks like this is another epic fail like the popbox. Why cant anyone make a box that works? I should not have to pull my hair out and reset settings and spend hours trying to get this product to work it should just work...Get ready to start processing returns Boxee Box folks... cause this thing sucks!

mickeyroi
November 14th, 2010, 12:33 PM
Here was my resolution, in case it helps anyone.

After calling tech support, we toyed around with my router encryption and noticed that the boxee connected just fine if I disabled the encryption. We then managed to switch from WEP encryption to WPA2, and voila! Everything worked fine. Tech support insisted that WEP encryption is supported and that I had the wrong WEP key (not true: I had the right key and doubled checked it with my laptop), but in any event it worked with WPA2. Note that my WEP key was all numerical, and my new WPA2 key is 8 non-numerical letters.

I hope this is helpful to someone out there.

ewarlick
November 14th, 2010, 01:12 PM
It was ddwrt
I dumped went back to linksys firmware and it runs like a champ on N or G
Still only shows on bar but it works great.

I'm using WPA2-AES with a 9 digit numerical/letter code

Jonas81
November 14th, 2010, 01:37 PM
I have been using WPA-PSK with AES and a 21 character, alphanumeric passkey with no luck.

Today, I did 2 things: changed AES to TKIP and shortened my passkey to 10 alphanumeric characters. All is working smoothly with WPA-PSK TKIP and the 10 character passkey. My Boxee Box is about 30 feet and 2 walls away on the same floor from the wireless router.

I never changed my security settings to OPEN, WEP, or WPA2. Hopefully I maintain a connection.

bradley4681
November 14th, 2010, 02:39 PM
I posted earlier but this is how I finally got it working, not my ideal setup but its working like a champ now.


ddwrt
WPA-PSK
TKIP
16 Char. Shared Key

I was originally using WPA-PSK2 with AES but that wouldn't work. It did work without any encryption but that won't due. I'd prefer WPA-PSK2 but this will work until there is an update hopefully...


Also I don't care for the new interface but I'll get used to it I suppose. Just wish all the versions had the same interface. It's annoying going from one room to the next and having a different interface.

blegger
November 14th, 2010, 06:46 PM
I changed from WPA to WPA2 with a WPA Algorithm of AES and now it works. I am using a 10 character shared key with mixture of letters and numbers. My router is a Linksys Wireless-G model #WRT54GS2.

sgingras
November 15th, 2010, 10:12 AM
The problem is that it does not seem to accept anything else than numbers and letters in the password. I had $ in my password, which gave me the same error. I replaced the $ by a number, which now gets the Boxee Box to connect properly.

Regards

Jonas81
November 15th, 2010, 11:46 AM
perhaps special characters aren't acknowledged, but I had a 21 character passkey with numbers and letters only with no luck. My pvs posts explain how I got online.

jaycollett
November 15th, 2010, 12:15 PM
Unfortunately, I feel there are several major issues with the wireless, not just one. I have a wide-open network, no mac filtering, no encryption and it won't connect. After reading through this thread, it appears others have had limited success with wireless...I finally broke down and hooked up a linksys wireless gaming device to the Ethernet port and it works.

I don't want D-Link to rush firmware updates and break working stuff, but I think we need some rather quick updates to fix what I think anyone would consider fatal flaws in the existing one....

ghislain
November 16th, 2010, 07:43 AM
I was one of the lucky ones with the "not connected to internet" message. So, I used wired, hoping that we would get a firmware update to fix the wireless "issues". While looking around the menus, I saw in "Settings - Information", that the Boxee Box has TWO mac addresses. One for ethernet AND one for Wi-Fi. As soon as I entered the Wi-Fi mac address in my router, my wireless connection worked. I know some of you have no mac address filtering and still have issues. But, for those with a setup like mine, it's good to know this.

Cheers!
--
Ghislain

jennan
November 16th, 2010, 10:43 AM
I was having a problem with 'not connected to the internet' on wired as well, but as soon as I assigned a static IP to the box everything is fine. I'm on ATT U-Verse and I've seen flakiness coming out of their DHCP server on the RG before, so I immediately knew to try this.

Ph8
November 16th, 2010, 03:07 PM
Well I finally got my Boxee Box today. Went to set it up and I was experiencing the same "connected to network, but not internet" issues others were having. After a number of retries and a Factory Reset I renamed my network to remove the special character. Once I removed the special character I connected with no issues, so it appears as others have said there is an issue with special characters being either in the passkey OR the name.

Teejwulf
November 16th, 2010, 03:11 PM
Well I've waited long enough for D-Link support to call me back. This things going back to the store. Too bad, I liked it.

shayz
November 16th, 2010, 03:33 PM
Well I've waited long enough for D-Link support to call me back. This things going back to the store. Too bad, I liked it.
Hi Teejwulf,

We have found 2 serious bugs in our wifi implementation that we have fixed and will be included in the next version to be released within couple of days.
We have found that WPA with AES cipher and WPA2 with TKIP cipher don't work. Could you configure your router/AP to WPA2+TKIP or WPA+AES and retry to connect to it?

--shay

shayz
November 16th, 2010, 03:41 PM
Good idea. Didn't work for me. Anyone else having any success with an 8 character password?
Hi,

There are 2 major issues that we've fixed and will be part of the next release:
1. Special characters in username/password are not supported
2. The combinations of WPA+AES and WPA2+TKIP are not supported. Try setting your wifi router to WPA2+AES or WPA2+TKIP.

--shay

Ph8
November 16th, 2010, 04:09 PM
Hi,

There are 2 major issues that we've fixed and will be part of the next release:
1. Special characters in username/password are not supported
2. The combinations of WPA+AES and WPA2+TKIP are not supported. Try setting your wifi router to WPA2+AES or WPA2+TKIP.

--shay

Shay,

Can you also check network names with special characters over wifi? I was having a related issue where since my network name hada special character it would connect to the wifi, but not the internet. Once I changed the special character to a number, I was able to successfully connect. I dont ahve any special characters in the passkey so it wasnt that as the only thing I did change was the Network Name.

This might be fixed with the special charcter in the username\password though so I am not sure.

skwd
November 16th, 2010, 06:39 PM
After 4 hours of research and tinkering, Boxee Box still will not connect to my wireless network.

Tried a ton of different network variations to get different results but I continue to get the same message, "Wireless network was connected, but failed to get an Internet connection."

Submitted a ticket to the support team.

AT&T U-verse 2wire router 3800HGV-B
WPA2-PSK (AES)
Wireless key all numerical values. Tried all alphabetical.
802.11 b/g
Broadcasting on Auto.
Managed to download a Boxee FW update using a neighbor's wireless.
Ethernet wire will not reach to desired location.
Plenty of other devices are on the same wireless network, work fine.

No idea what the problem is, perhaps a Wi-Fi hardware-related issue? Anyone in the same boat? Any ideas?

JuniorIII
November 16th, 2010, 07:06 PM
I'm still having intermittent problems with hardwired.

I'm using DHCP.

I tried to make a manual configuration but I kept getting
"Invalid IP address specified" when I save. I'm trying to set it to 192.168.1.55.

It may be the DNS server list. which is space delimited.
ie.
"111.111.111.111 222.222.222.222 333.333.333.333"

Any solutions?

xmiinc
November 16th, 2010, 09:20 PM
This is what did it for me. The Box kept telling me "not connected to internet" but it wasn't until I read this post that I put in the other MAC address and Presto...I had an internet connection. I'd run into this kind of thing before with a removable ethernet adapter, so I wasn't surprised...in fact it was a 'doh' moment when I realized I should've seen this one coming...

thanks, ghislain!

I was one of the lucky ones with the "not connected to internet" message. So, I used wired, hoping that we would get a firmware update to fix the wireless "issues". While looking around the menus, I saw in "Settings - Information", that the Boxee Box has TWO mac addresses. One for ethernet AND one for Wi-Fi. As soon as I entered the Wi-Fi mac address in my router, my wireless connection worked. I know some of you have no mac address filtering and still have issues. But, for those with a setup like mine, it's good to know this.

Cheers!
--
Ghislain

mmsalv
November 16th, 2010, 09:38 PM
Hi,

There are 2 major issues that we've fixed and will be part of the next release:
1. Special characters in username/password are not supported
2. The combinations of WPA+AES and WPA2+TKIP are not supported. Try setting your wifi router to WPA2+AES or WPA2+TKIP.

--shay

I had both major issues. Now I'm connected. Thanks shayz, I am now trying the boxee box for the first time. :)

JuniorIII
November 16th, 2010, 10:13 PM
This is what did it for me. The Box kept telling me "not connected to internet" but it wasn't until I read this post that I put in the other MAC address and Presto...I had an internet connection. I'd run into this kind of thing before with a removable ethernet adapter, so I wasn't surprised...in fact it was a 'doh' moment when I realized I should've seen this one coming...

thanks, ghislain!

The WiFi MAc Address is blank on my box.

demetri
November 16th, 2010, 11:04 PM
Hi Teejwulf,

We have found 2 serious bugs in our wifi implementation that we have fixed and will be included in the next version to be released within couple of days.
We have found that WPA with AES cipher and WPA2 with TKIP cipher don't work. Could you configure your router/AP to WPA2+TKIP or WPA+AES and retry to connect to it?

--shay

This did not work for me. I'm incredibly disappointed. I've been a boxee user for well over a year, bought a Mac Mini so that I could use Boxee. I've been waiting for 6 days for this thing to arrive since I've ordered it from future shop. This is worse than finding out Santa Claus isn't real.

I'm not a networking newbie. I've been a networking professional for over 10 years, I've configured many firewalls, servers, VPNs, etc… and to date this is the worst experience with any network device or appliance. The second worst experience I had was with a D-Link router 8 years ago. I was nervous to pick up a D-Link product but I've been so happy with Boxee I figured the Boxee Box was a slam dunk.

It's going back to the store. I just wish I tested this hunk of junk before I had unhooked my Mac Mini and moved it to the basement.

Whoever was in charge of testing this product should be thoroughly ashamed and should be out of work.

Ironically I have zero interest in hooking this up to the internet. I only want to view local content.

Demetri Karavas

shayz
November 17th, 2010, 02:18 AM
Shay,

Can you also check network names with special characters over wifi? I was having a related issue where since my network name hada special character it would connect to the wifi, but not the internet. Once I changed the special character to a number, I was able to successfully connect. I dont ahve any special characters in the passkey so it wasnt that as the only thing I did change was the Network Name.

This might be fixed with the special charcter in the username\password though so I am not sure.
By saying username\password, I meant to say network name and passkey. Sorry.

--shay

shayz
November 17th, 2010, 02:41 AM
Hi,

Could you let me know if the network name includes special characters, like '$'/'~'/...?
We're having problems with this type of characters, though it will be fixed in the next version.

If you'd like I'll try to debug your problem but you'll have to give me some data - in Boxee, go to 'Settings' - click 'menu' and then choose the tooth wheel icon.
When in 'settings', choose 'network' and the 'network' tab in it.
Configure your wireless network -
1. set 'network interface' to 'wireless'
2. click 'wireless network name', choose your home network and then type your password.
3. 'save and apply network changes'.

After the spinning wheel disappears, please send me the details you see in 'ip address', 'default gateway' and 'netmask' lines.
That might give us a clue.

--shay

shayz
November 17th, 2010, 03:12 AM
I'm still having intermittent problems with hardwired.

I'm using DHCP.

I tried to make a manual configuration but I kept getting
"Invalid IP address specified" when I save. I'm trying to set it to 192.168.1.55.

It may be the DNS server list. which is space delimited.
ie.
"111.111.111.111 222.222.222.222 333.333.333.333"

Any solutions?
Hi JuniorIII,

The 'Invalid IP address specified' error is caused by a illegal ip in any of the manual network configuration fields, i.e. 'ip address', 'netmask', 'default gateway' or 'dns server'.
We currently support only one manually configured DNS server so try putting just one for the time being.

BTW - if you use dhcp for interface configuration, what values do you see in the 'ip address', 'netmask', 'default gateway' and 'dns server' fields (after clicking 'save and apply network changes')?

--shay

demetri
November 17th, 2010, 10:25 AM
I had my encryption set to WPA2+TKIP. I tried every combination and even tried 3 neighboring unsecured WIFI networks.

My router is an Asus RT16 with DD-WRT firmware. The final setting that worked was WPA2 with AES+TKIP.

Now that it's working I'm impressed. If the boxee box worked right from the start I'd be going back to the store to pick up a second one instead of returning this one.


Demetri

bradt
November 17th, 2010, 10:54 AM
I would have preferred if they had delayed the release to being released in this state. Brutal. Back to Future Shop I go.

jaycollett
November 17th, 2010, 02:29 PM
shayz,

Don't forget the bug that shows poor signal WiFi points with all bars and strong signal WiFi spots with one bar! ;)

Can't wait for the next update, I think my issue is that I have a "-" in my SSID. Gonna remove it tonight and try again, will report back later.

shayz
November 17th, 2010, 02:42 PM
Didn't forget and it's already fixed.
Hope your Boxee experience will improve.

--shay

jaycollett
November 17th, 2010, 05:31 PM
Ok, removed the special char from the SSID name and I'm connected and with good results streaming over wireless from LAN and Internet.

ZEUS
November 18th, 2010, 12:03 PM
I have had same issues since I got the boxee 5 days ago. It will say "boxee cannot connect to the internet" to start off, but after 25 seconds on any screen it will say in the top right corner that "internet connection has been restored" and boxee functionality finally works except:

1)Problem from there is it will never connect to my pc (and my library) unless it has internet connected from the get go.

***I have had it work before, but I have to cycle on and off between 3 and 10 times and will eventually work by itself, don't know why.

notes:
I noticed that the bars on the wifi are reversed as well.
I did enter mac wifi address with no luck.

I have yet to try changing the SSID from the generic "dd-wrt". Is the dash considered special character?

ZEUS
November 18th, 2010, 12:24 PM
Tried changing SSID to "ddwrt" from "dd-wrt". Did not work.

I love the Boxee of the few times I have gotten it to connect, just want to know they are working on it. I don't want to have to run a cable up to the bedroom especially after what Boxee promised...HD through wifi. And I still don't want to return it just yet.

shayz
November 18th, 2010, 12:26 PM
Hi,

I'm not sure but I think dash is a 'special' character.
The problem you describe happens while you're using wired or wireless?
How do you (try to) connect to your PC? smb?

--shay

Raymond
November 18th, 2010, 03:18 PM
I just got my boxee box today (UK). Plugged it in, booted it up - couldn't find my wireless network. Connected it via ethernet and it downloaded and updated its firmware. Rebooted it and it still can't find the wireless network. Additionally, it is failing to identify any of my local media - which the software version happily does.

Very disappointed.

Really, how much testing was done on this? And when are these problems going to be fixed?

Ph8
November 18th, 2010, 03:21 PM
I just got my boxee box today (UK). Plugged it in, booted it up - couldn't find my wireless network. Connected it via ethernet and it downloaded and updated its firmware. Rebooted it and it still can't find the wireless network. Additionally, it is failing to identify any of my local media - which the software version happily does.

Very disappointed.

Really, how much testing was done on this? And when are these problems going to be fixed?

If your on 5Ghz then it wont see your network, Boxee box is only able to use 2.4 Ghz.

Now you say its failing to identify any of your files, we would need more specifics to help you out.

Raymond
November 18th, 2010, 05:20 PM
No, router is a Zyxel P-320W so 5Ghz isn't an issue. Local files are stored on a Thecus N2200 via a samba share. Does the boxee box use a different algorithm to identify media versus the boxee software?

I should add that I can browse and play the media on the NAS - it's just that my Boxee box doesn't identify any of them (the software identifies around 1700 ...)

xmiinc
November 19th, 2010, 01:21 PM
The WiFi MAc Address is blank on my box.

Sorry JuniorIII, I should've mentioned that I had to go wired with the box before I found out what my wifi MAC address was...switched everything back, updated my router, and all was golden.

xmiinc
November 19th, 2010, 01:33 PM
I must say, even though everything is working fine for me now, minus a couple of hangs/reboots needed after lengthy use, I too have been wondering what the QC is at Boxee? Based on Avner's posts, even he seems to have been blindsided by some of the more embarrassing mistakes on the rollout of this product. I mean how could you NOT know that the remote was gonna have grey lettering unless you just didnt see one before it was released? Did any beta-testers live with this thing in their homes for a few weeks? Any of the engineers? And the apparently substantial difference (and I say that reservedly because I never dl'd the beta software) between beta and release-version UI's couldn't have been predicted to cause confusion? Boxee, great ideas, great programming, soft on hardware implementation/integration. Hopefully we'll all one day look back on this episode as one-time learning experience, while we enjoy a much-improved, stable, and solid product. As it is, I returned my cable STB yesterday...let the savings begin!!

This did not work for me. I'm incredibly disappointed. I've been a boxee user for well over a year, bought a Mac Mini so that I could use Boxee. I've been waiting for 6 days for this thing to arrive since I've ordered it from future shop. This is worse than finding out Santa Claus isn't real.

I'm not a networking newbie. I've been a networking professional for over 10 years, I've configured many firewalls, servers, VPNs, etc… and to date this is the worst experience with any network device or appliance. The second worst experience I had was with a D-Link router 8 years ago. I was nervous to pick up a D-Link product but I've been so happy with Boxee I figured the Boxee Box was a slam dunk.

It's going back to the store. I just wish I tested this hunk of junk before I had unhooked my Mac Mini and moved it to the basement.

Whoever was in charge of testing this product should be thoroughly ashamed and should be out of work.

Ironically I have zero interest in hooking this up to the internet. I only want to view local content.

Demetri Karavas

ZEUS
November 21st, 2010, 02:00 PM
Hi,

I'm not sure but I think dash is a 'special' character.
The problem you describe happens while you're using wired or wireless?
How do you (try to) connect to your PC? smb?

--shay

I'm using wireless.
I have to turn the boxee off if it doesn't find the internet from the get go. (again it will eventually connect to the internet after 30 seconds if left on. BUT it will "error" looking for my own files on another pc.
If I do this "on, check, not connected, then off", every 5 times average it will eventually work. ie- find the internet immediately and allow full access to my files on the other PC.

I'm no tech, but I feel that the problem here is if it doesn't get internet immediately on start-up, it jumps the gun and flashes the error "no internet connection" it prevents access to files on the network, even as it will always connects to the internet 20-30 seconds later.
I see a fix being to allow more time (the 30 secs) to allow boxee to see and connect to the internet before it allows the user to use the system.
....just my thoughts...

shayz
November 21st, 2010, 02:22 PM
Hi Zeus,

Thanks for the info. I'll try to reproduce it and see what's wrong.

--shay

adw99
November 24th, 2010, 10:12 AM
OK, so I was having the problem many have mentioned - Boxee saying it was connected to the network, but could not reach the internet. My wireless is using WEP, and when Boxee was asking me for the network password I was giving it the WEP passcode - since it said it was connecting to the local network I assumed that was working. I went back and tried the configuration again, except this time I gave it a hex key value instead of the passcode and then Boxee could find the internet. (!) So either Boxee was not handling the WEP passcode properly, or it was saying it was connected to the local network when it was not - not sure what, but I thought I would mention it in case it helped others with this problem.

shayz
November 24th, 2010, 11:55 AM
Hi adw99,

Thanks for the information.
We already refined the message ("..not connected to the Internet") which is misleading and confusing. Next version will include the change.
I will also look into a way to inform the user that he should enter the hex key and not the passphrase if he's using WEP.

--shay

JuniorIII
November 24th, 2010, 07:28 PM
Hi Shayz,

Still no joy using a WIRED connection with a manual IP 192.168.1.xx, the xx is not in the DHCP address space and also only one DNS entry. I've been connecting computers to the Internet since 1994 (Mosaic browser), so I don't think it is me. I have a SpeedStream 5200 DSl model and a Linksys WRT54GL ( linksys SW no Tomato or other sw) .

If I go to the network setup it connects (green logo), then when entering my user name password (no special chars just upper and lower case with numbers). It goes offline, a little message in top right "no internet connection" and a yellow logo. Maybe I have to type faster.

If I repeat this 8-10 times, I can eventually logged in. I can watch local media. I just goes offline and online (mostly offline) and tells me each time.

I can not access any Apps though. I usually leave it on, so it is only a problem when someone (wife, and kids) turns it off. I'd like to get this working just incase I'm having a HW issue (so I can take it back).

Has anyone else been having this issue?

I know most people use wireless but I only have a wireless G router and I would like to view 1080p with no pauses ( A dream anyway).

I love the boxee box's potential and I'm trying to be patient.

- - - END OF WHINE - - -

lazz3k
November 24th, 2010, 08:40 PM
I also just lost my internet connection. Came home from work to a yellow logo on my box. Can't get it connected even tho my network map on my laptop shows all connections are good. I"m using wired connection, manually set all the internal IPs and gateway. No password necessary since only wifi needs a password.

After a reboot, still no go, the icon is only green during the bootup sequence, then quickly changes to yellow. Kinda aggravating actually. Not sure what to do to fix this. Local media still works great tho, connects to my nas drive just fine.

Spork
November 24th, 2010, 08:52 PM
I have been using my Boxee Box for a week without too much trouble. Just the sound dropping. Power went out at my house last night and now my box connects to the wireless connection but cant find the internet signal. I am posting this so I am apparently connected to the internet.

Spork

Ph8
November 24th, 2010, 11:23 PM
I also just lost my internet connection. Came home from work to a yellow logo on my box. Can't get it connected even tho my network map on my laptop shows all connections are good. I"m using wired connection, manually set all the internal IPs and gateway. No password necessary since only wifi needs a password.

After a reboot, still no go, the icon is only green during the bootup sequence, then quickly changes to yellow. Kinda aggravating actually. Not sure what to do to fix this. Local media still works great tho, connects to my nas drive just fine.

Did you try a factory reset?

lazz3k
November 25th, 2010, 12:30 AM
Doing it now, but seriously, if i have to do this every week or so to keep the box online, even tho my home network is fine..... as much as i want to really try to be a fan, I simply can't. $200 is just too much for this much headache.

Well, factory reset complete, now i get the error "ethernet cord plugged in, but configuration failed"

switched to wireless,

error "Wireless network was connected, but Boxee can't connect to the internet"

Its actually worse now because i can't use local media anymore since i can't get past the initial setup after the reset. hehehe, factory reset screwed me.

so, unless this can be fixed by tommorow afternoon, I'm out. It's really too bad too, for the past 2 weeks i've been raving about the box, telling friends and family about it, they are all waiting until i give them a 1 month review of the device. Unfortunate my views are about to change.

shayz
November 25th, 2010, 01:33 AM
Hi Spork,

Could you let me know the wifi details - wep/wpa/wpa2/..?
Could you try running the Network Wizard again and let me know the result (connected/not connected, ip addr, dns,...)?
The "...can't connect to the internet" is a misleading message and it usually indicates other problems - wrong wifi password in many cases (I'm not claiming that this is what's causing your trouble). Next version will include some refining of the error messages.

--shay

lazz3k
November 25th, 2010, 01:39 AM
Well, got connected to the internet again, had to manually set my IPs, and set the DNS to my direct 204.XXX.XXX.XXX number, which is kinda weird since until today, pointing the DNS to my router was fine (which redirected it).

Still, the network wizard couldn't set it up, and just entering wifi/ethernet to autodetect didn't work. So, i hope this doesn't happen again, cuz if it does, i'll be immensly disappointed.

I"m going to return the box tommorow anyways and buy another one, just to reset my 30 day return date..... just in case.

shayz
November 25th, 2010, 01:43 AM
Doing it now, but seriously, if i have to do this every week or so to keep the box online, even tho my home network is fine..... as much as i want to really try to be a fan, I simply can't. $200 is just too much for this much headache.

Well, factory reset complete, now i get the error "ethernet cord plugged in, but configuration failed"

switched to wireless,

error "Wireless network was connected, but Boxee can't connect to the internet"

Its actually worse now because i can't use local media anymore since i can't get past the initial setup after the reset. hehehe, factory reset screwed me.

so, unless this can be fixed by tommorow afternoon, I'm out. It's really too bad too, for the past 2 weeks i've been raving about the box, telling friends and family about it, they are all waiting until i give them a 1 month review of the device. Unfortunate my views are about to change.
Hi Lazz3k,

I wouldn't recommend a factory reset. Can you let me know the network details (ip, net mask, dns,...) after you get the "can't connect to the Internet" message?

--shay

shayz
November 25th, 2010, 01:46 AM
Hi Shayz,

Still no joy using a WIRED connection with a manual IP 192.168.1.xx, the xx is not in the DHCP address space and also only one DNS entry. I've been connecting computers to the Internet since 1994 (Mosaic browser), so I don't think it is me. I have a SpeedStream 5200 DSl model and a Linksys WRT54GL ( linksys SW no Tomato or other sw) .

If I go to the network setup it connects (green logo), then when entering my user name password (no special chars just upper and lower case with numbers). It goes offline, a little message in top right "no internet connection" and a yellow logo. Maybe I have to type faster.

If I repeat this 8-10 times, I can eventually logged in. I can watch local media. I just goes offline and online (mostly offline) and tells me each time.

I can not access any Apps though. I usually leave it on, so it is only a problem when someone (wife, and kids) turns it off. I'd like to get this working just incase I'm having a HW issue (so I can take it back).

Has anyone else been having this issue?

I know most people use wireless but I only have a wireless G router and I would like to view 1080p with no pauses ( A dream anyway).

I love the boxee box's potential and I'm trying to be patient.

- - - END OF WHINE - - -
Hi JuniorIII,

I may be confused but if you're using WIRED (as you wrote) why do you need username/password?

--shay

JuniorIII
November 25th, 2010, 08:33 AM
That is my boxee user name/password.

shayz
November 25th, 2010, 08:46 AM
My bad.
Does the box run 0.9 (the old UI) or 1.0 (the new one)?

--shay

JuniorIII
November 25th, 2010, 08:51 AM
I updated it manually (usb key) with 1.0

Smart Hero
November 25th, 2010, 09:34 PM
Ran through the new firmware update this morning. My BBox is working like a champ. Wifi issues resolved, a couple low-frame movies fixed.

Absolutely in love with it, now. Can't wait for Netflix to arrive, too!