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Eraserhead
November 12th, 2010, 09:29 PM
I have a number of DVD xvid rips containing a 5.1 Dolby Digital signal that play fine across my LAN on my old xbox running XBMC, but don't play audio correctly on the boxee box regardless of what setting I use.

I am using the SPDIF connector to send an audio signal to a receiver that has always handled Dolby Digital signals just fine, until today.

No matter what setting I use, I cannot get the receiver to recognize a 5.1 signal from the boxee box. The setting that should work - Digital (S/PDIF) with Dolby Digital Capable Receiver checked - produces no sound at all. The only way I can get these movies to play sound through the receiver is to select Digital (S/PDIF) or All Inputs and leave all the output options unchecked. That gives me sound, but only in stereo.

I've rebooted the box after changing the audio settings (as was suggested by someone else on the forums with an audio issue), but that didn't seem to make any kind of difference.

Are others able to get a 5.1 signal to a receiver using a similar setup? Any suggestions?

Prof101
November 13th, 2010, 04:59 PM
Same problem here.

Not only is there no 5.1 audio from any kind of video source material, but with the 5.1 box checked there is no audio at all. Even from non-5.1 video.

Just as stated by Eraserhead, the only way to get audio out the SPDIF output is to uncheck the 5.1 capable receiver check box.

I have a SONY 5.1 receiver that has never given me any audio issues with many different sources over the years including an Xbox1 with XBMC. I still use it today, but was hoping to replace it with the BB.

Eraserhead
November 13th, 2010, 06:32 PM
Prof101, what Sony receiver are you using? The problem I'm having is with a STR-DE935. It's probably at least 10 years old, but it never had a problem processing a 5.1 signal until the boxee box. If your Sony is a similar model it could be some kind of incompatibility between them and the boxee box.

When I have the boxee box send a 5.1 signal to the receiver over SPDIF, the blue light on the receiver will go on, and the receiver thinks its getting a 5.1 signal - the display shows it all: DolbyDigital, AC3, Optical, L-C-R & LS-RS - everything that would indicate a valid 5.1 signal, but I get NO SOUND no matter how high I crank the volume. BTW, the volume control for the boxee box displays a full volume indicator (can't raise or lower it, but that's another issue).

Quite frustrating.

Prof101
November 13th, 2010, 09:30 PM
Dito with everything you just said.
Mine is a DB830 and is also about 10 years old.

jtown
November 13th, 2010, 10:01 PM
I know it sounds dumb but make sure your optical cable is good. It took me half an hour to figure out that the one that I found in the parts drawer no longer works. All I got was silence interrupted by the occasional crackle-pop-thump. :)

And don't knock the 10 year old receivers. My Boxee Box is hooked up to a Cambridge SoundWorks Desktop Theater 5.1 from 1997 or 98. It's so old I had to get an optical to coax adapter years ago to hook up these new-fangled optical devices. Audio works fine with a good cable.

Prof101
November 14th, 2010, 12:32 PM
I was curious to see if the 1.0 update broke this. It did not. I reverted back to .9 beta firmware and still had the same issue.

BTW, I prefer the new interface, though I would like to see a few features return like "mark as watched". The new software plays back DVD rips much better.

Prof101
November 14th, 2010, 01:40 PM
I just tried a DTS 5.1 video and the audio worked fine.

It's only DD 5.1 that is not working with my receiver.

justinjas
November 14th, 2010, 05:12 PM
Just FYI I also have the same problem. DTS works fine but DD sounds like random noise. If I let Boxee convert DD to stereo then it works fine but having it stream DD directly to the receiver is broke. Otherwise I'm loving the new Boxee box.

Eraserhead
November 14th, 2010, 05:27 PM
DTS works fine for me as well. But here's where it gets weird - after playing a DTS movie, I switch to a Dolby Digital movie and one of three things will happen: (1) it plays the Dolby Digital signal just fine; (2) it plays no sound, but the display on the receiver indicates its getting a 5.1 signal; or (3) it plays no sound, but the receiver indicates its getting a center channel signal. I can't predict which of the three outcomes will occur - seems random. The only thing that is consistent is that if I don't play a DTS movie first, I'll definitely get no sound playing a Dolby Digital movie.

So the good news is that my boxee box can definitely output a proper 5.1 Dolby Digital signal. The bad news is that it only does so after first playing a DTS movie, and even then it's hit or miss. Hardly ideal.

dconti
November 15th, 2010, 08:52 PM
Hey guys - sorry i missed this thread earlier. A heads up that if you are having issues and aren't getting feedback on them, you can send me a private message with a link to the thread and i'll be sure to read/respond.

We did a lot of testing with DD and DTS over spdif, most of it pretty recently. I'm guessing all of the clips you guys are testing with passthrough properly from another source (so you know your receiver decodes them properly)?

Maybe something to try -

go to settings -> general -> sound and turn off navigation sounds
switch the audio out to analog
switch it back to spdif and enable DD passthrough
edit: turn off your receiver and turn it back on
go directly to a DD movie and try to play

Is this only for sony 5.1 setups? Will see if we can get a repro.

Thanks guys

boltous
November 16th, 2010, 04:02 PM
I too am having a similar problem. I have a Onkyo TX-SR607 and am only able to get DTS and LPCM audio. I cannot get Dolby Digital, Digital HD or any other 5.1 streams to work. It says my receiver does not support this. But the Onkyo does support all of the listed 5.1 streams. I am doing this over the HDMI interface. Any ideas or help would be appreciated.

dconti
November 16th, 2010, 04:06 PM
I too am having a similar problem. I have a Onkyo TX-SR607 and am only able to get DTS and LPCM audio. I cannot get Dolby Digital, Digital HD or any other 5.1 streams to work. It says my receiver does not support this. But the Onkyo does support all of the listed 5.1 streams. I am doing this over the HDMI interface. Any ideas or help would be appreciated.

Hi boltous -

poking around i see that receiver does support truehd and dtshd.

however if you are getting warnings when enabling those options, what it means is the EDID info from your receiver is telling us it doesn't support the formats. even with that, if you enable the options we try to bitstream.

with dts you get the dts light on your receiver, correct? do you have any other devices that bitstream correctly to your receiver? can you try using those inputs to see if it makes a difference?

Eraserhead
November 17th, 2010, 11:48 PM
Dan, do you have any other suggestions? This did not work for me. Is there any chance this issue will be addressed in one of the imminent FW updates???

Hey guys - sorry i missed this thread earlier. A heads up that if you are having issues and aren't getting feedback on them, you can send me a private message with a link to the thread and i'll be sure to read/respond.

We did a lot of testing with DD and DTS over spdif, most of it pretty recently. I'm guessing all of the clips you guys are testing with passthrough properly from another source (so you know your receiver decodes them properly)?

Maybe something to try -

go to settings -> general -> sound and turn off navigation sounds
switch the audio out to analog
switch it back to spdif and enable DD passthrough
edit: turn off your receiver and turn it back on
go directly to a DD movie and try to play

Is this only for sony 5.1 setups? Will see if we can get a repro.

Thanks guys

bdk701
November 18th, 2010, 10:07 AM
Hey guys - sorry i missed this thread earlier. A heads up that if you are having issues and aren't getting feedback on them, you can send me a private message with a link to the thread and i'll be sure to read/respond.

We did a lot of testing with DD and DTS over spdif, most of it pretty recently. I'm guessing all of the clips you guys are testing with passthrough properly from another source (so you know your receiver decodes them properly)?

Maybe something to try -

go to settings -> general -> sound and turn off navigation sounds
switch the audio out to analog
switch it back to spdif and enable DD passthrough
edit: turn off your receiver and turn it back on
go directly to a DD movie and try to play

Is this only for sony 5.1 setups? Will see if we can get a repro.

Thanks guys


This didn't work for me either...DTS passthrough works but DD does not.
DD passthrough give me sound but not voice. As well, is seems like the surround sounds that were meant for the rear speakers, is coming from my front left and right. And that's all I hear.
The receiver I have is a Sony STR-DE945. It's a little old now but I don't have this problem when playing the same movies with other media players like Tvix 6500 or WD Live.

dconti
November 18th, 2010, 11:24 AM
This didn't work for me either...DTS passthrough works but DD does not.
DD passthrough give me sound but not voice. As well, is seems like the surround sounds that were meant for the rear speakers, is coming from my front left and right. And that's all I hear.
The receiver I have is a Sony STR-DE945. It's a little old now but I don't have this problem when playing the same movies with other media players like Tvix 6500 or WD Live.

When you get that your receiver has the DD light on? If so there is something else going on there as that is a channel layout issue. When we bitstream we don't touch the original content

bdk701
November 18th, 2010, 03:15 PM
When you get that your receiver has the DD light on? If so there is something else going on there as that is a channel layout issue. When we bitstream we don't touch the original content

Well, I just hooked up my Tvix next to the Boxee using the all the same cables and played the same movie and the Dolby 5.1 works fine, so there must be something different that the Boxee is doing to the stream.:confused:
If I leave the navigation sounds ON, I get no sound at all? If I turn nav sound OFF, I get the surround sounds playing through my front left and right. My center and rears speaker are silent. The blue light on my receiver that indicates when a 5.1 stream is playing is not on.

dconti
November 18th, 2010, 06:00 PM
Folks who are hitting this -

can you do me a favor and add your receiver make and model to the bug here:

http://jira.boxee.tv/browse/BOXEE-7070

I'm definitely concerned about this and will be checking it out in the near term.

Thanks,
-Dan

smathon
November 20th, 2010, 03:29 PM
i've trying to play .mkv files with DD 5.1 audio. no sound at all and no blue DD light.

2-channel audio works fine in every other way. other sources, mkv, etc.

also confirmed the optical cable is fine. when i hook it to my apple tv, i get DD 5.1 throughput no problem.

also ~10-year old sony receiver. STR-DE845

Eraserhead
November 21st, 2010, 10:28 AM
You should add your model # to the bug report Dan Conti is working on: http://jira.boxee.tv/browse/BOXEE-7070 - there are already a bunch of other Sony models listed there.

I've found that if I stream a DTS signal first, I can sometimes stream a DD 5.1 signal immediately thereafter. It's clear that the hardware is capable of sending a proper DD 5.1 signal.

i've trying to play .mkv files with DD 5.1 audio. no sound at all and no blue DD light.

2-channel audio works fine in every other way. other sources, mkv, etc.

also confirmed the optical cable is fine. when i hook it to my apple tv, i get DD 5.1 throughput no problem.

also ~10-year old sony receiver. STR-DE845

Bigbadgaz
November 28th, 2010, 12:30 PM
Hi,
i have a sony STR-DB940 linked up via SPiDF which ive had for years and has been fine used with WDTV and Then WDTV Live.
Im getting same results as people here with my Boxee Box. AC3 DD 5.1 files are not playing any sound when i have the ticks on for DD enabled receiver and dts enable receiver even though im getting the blue light on my receiver indicating a digital signal. Disable the ticks in both options then sends the sound through but only stereo and blue light on receiver is not lit.
Files with DTS audio play fine.

I have to say i am more than a little disappointed with the boxee box considering how much ive been looking forward to it having been a WDTV user for 2 years now. A few things for me are not right with this box, for starters, the left bar has gone i am unable to filter my NAS stored movies by date, genre etc.
Also to be presented with 1000+ "most Popular Movies" as the default when i select "movies" rather than being able to go straight to my movies is very annoying especially when you try one of the so called "most Popular" and the quality is so bad that it is embarrassing. This is a HD media play for goodness sake, why would i want to be watching movies in the lowest MPG looking blocky pixel-lated S**T format anyway ? please put in an option somewhere to be able to set what section gets displayed by default. Or at least be able to disable the so called "most Popular" section completely.
And another thing, i set the subtitles option "subtitles by default" to off, but when i play a movie with subtitles, i still have to manually turn off the subtitles as movie starts.

I feel as though the box has been dumbed down a bit having what seems a lot less setup options etc from the PC software version that i was expecting to be on it.

Ill be honest, i really did not expect all these problems on a device that costs £200, i was expecting a polished, finished and above all, working piece of kit.
So dissapointed i am considering trying to send it back for a refund and sticking with my WDTV live.

Love the design and concept, but PLease PLease boxxe people fix these simple things.

Gary

jamiek03
November 28th, 2010, 02:40 PM
Same DD 5.1 stream problem with a Samsung HT-AS720S receiver through S/DPIF cable. Receiver DD 5.1 stream works fine from my PS3.

I also added my receiver model # to bug report.

jamiek03
November 28th, 2010, 05:48 PM
I was reading another thread somewhat related to this.

I have my Boxee set like this
go to:
Settings>System>Audio and make sure "Audio Output" is set to "All Outputs" and not just one of the individual cables (HDMI, S/PDIF, RCA). In which case Dolby Digital 5.1 does not work on my receiver.

If I set "Audio Output" to "S/PDIF" and check Digital, DTS etc. Then Dolby Digital 5.1 works on my receiver.

I am not sure if this is a bug or intentional.

cap-picard
December 8th, 2010, 03:31 AM
Hi,
I have the same issue with a 10 yo Denon AVR-2800.
No surround sound through the optical connection. I mean no sound at all.
The ampli never had a single problem in dealing with DD bitstream from many many different devices.

Apart from that I'm VERY happy with the BB

Thanks for investigating
Paolo (Italy)

Rustycar
December 8th, 2010, 04:33 AM
I was reading another thread somewhat related to this.

I have my Boxee set like this
go to:
Settings>System>Audio and make sure "Audio Output" is set to "All Outputs" and not just one of the individual cables (HDMI, S/PDIF, RCA). In which case Dolby Digital 5.1 does not work on my receiver.

If I set "Audio Output" to "S/PDIF" and check Digital, DTS etc. Then Dolby Digital 5.1 works on my receiver.

I am not sure if this is a bug or intentional.

Very interesting their is a similar bug and solution (http://forum.xbmc.org/showthread.php?t=86737) with XBMC on the ATV dealing with AAC/Flac 5.1 audio tracks.

Peter911
December 8th, 2010, 05:28 AM
Hi,

@Dan Conti:
i also have massive audiodropouts during a movie is playing and sometimes it starts without any Audio, but only sending MPCM via HDMI to my Lexicon Amp. With other Clients or Players no Problem at all...

After a restart of the whole Setup it will work sometimes...Maybe You can have a look at this issue too?:rolleyes:

Thanks!

Ph8
December 8th, 2010, 09:32 AM
I was reading another thread somewhat related to this.

I have my Boxee set like this
go to:
Settings>System>Audio and make sure "Audio Output" is set to "All Outputs" and not just one of the individual cables (HDMI, S/PDIF, RCA). In which case Dolby Digital 5.1 does not work on my receiver.

If I set "Audio Output" to "S/PDIF" and check Digital, DTS etc. Then Dolby Digital 5.1 works on my receiver.

I am not sure if this is a bug or intentional.

Currently it is the way it is supposed to work, Boxee is aware of this and "may" do something different in the future, for now though if you select "all outputs" then it will downmix everything to 2 channel pcm.

carl123
December 8th, 2010, 11:55 AM
Originally Posted by jamiek03
I was reading another thread somewhat related to this.

I have my Boxee set like this
go to:
Settings>System>Audio and make sure "Audio Output" is set to "All Outputs" and not just one of the individual cables (HDMI, S/PDIF, RCA). In which case Dolby Digital 5.1 does not work on my receiver.

If I set "Audio Output" to "S/PDIF" and check Digital, DTS etc. Then Dolby Digital 5.1 works on my receiver.

I am not sure if this is a bug or intentional.
--
Currently it is the way it is supposed to work, Boxee is aware of this and "may" do something different in the future, for now though if you select "all outputs" then it will downmix everything to 2 channel pcm.

Yes, for us that have Boxee outputting to 2 zones this creates a serious trade-off -- no signal to zone 2 or only stereo to zone 1. A fix request had been opened at http://jira.boxee.tv/browse/BOXEE-7337 -- you may want to add to it there

dconti
December 8th, 2010, 12:21 PM
hey guys, just to keep issues sorted.

there is a compatibility problem with some 5.1 receivers where, when selecting spdif out and enabling DD bitstream, no audio comes out. i have a lead on a sony 5.1 receiver so i can test and fix this issue, as this is a serious bug.

separately, a lot of folks have asked if we can output different audio to different outputs; i.e. put bitstreaming on hdmi and decoded audio to the analog outs, or bitstream over spdif and while decoding to other outputs etc. we are looking at this seriously but it will take a bit - getting the UX for this to work and be manageable will take some care.

cheers

bdk701
December 8th, 2010, 01:11 PM
Hey guys - sorry i missed this thread earlier. A heads up that if you are having issues and aren't getting feedback on them, you can send me a private message with a link to the thread and i'll be sure to read/respond.

We did a lot of testing with DD and DTS over spdif, most of it pretty recently. I'm guessing all of the clips you guys are testing with passthrough properly from another source (so you know your receiver decodes them properly)?

Maybe something to try -

go to settings -> general -> sound and turn off navigation sounds
switch the audio out to analog
switch it back to spdif and enable DD passthrough
edit: turn off your receiver and turn it back on
go directly to a DD movie and try to play

Is this only for sony 5.1 setups? Will see if we can get a repro.

Thanks guys


This didn't work for me either...DTS passthrough works but DD does not.
DD passthrough give me sound but not voice. As well, is seems like the surround sounds that were meant for the rear speakers, is coming from my front left and right. And that's all I hear.
The receiver I have is a Sony STR-DE945. It's a little old now but I don't have this problem when playing the same movies with other media players like Tvix 6500 or WD Live.

Update to my scenario...now that I am using the latest build of Boxee, previously I was using ver 0.9, my scenario has changed. Now when I follow the steps as stated by dconti I will get 5.1 sound, but I do have to play a DTS movie first, and then play a DD movie. As well, my Sony STR-DE945 usually has a blue light on when playing 5.1, but it doesn't, even though I can definitely tell the Boxee is actually playing the movie in 5.1 sound.

Here are my steps:

1.) Turn off navigation sounds
2.) Audio set to spdif and enable DD passthrough
3.) Play a movie with DTS soundtrack for a few seconds
4.) Now play the movie with DD soundtrack. (receiver doesn't display that 5.1 is playing, even though it's easy to hear that it is.)

dconti
December 8th, 2010, 01:23 PM
Update to my scenario...now that I am using the latest build of Boxee, previously I was using ver 0.9, my scenario has changed. Now when I follow the steps as stated by dconti I will get 5.1 sound, but I do have to play a DTS movie first, and then play a DD movie. As well, my Sony STR-DE945 usually has a blue light on when playing 5.1, but it doesn't, even though I can definitely tell the Boxee is actually playing the movie in 5.1 sound.

Here are my steps:

1.) Turn off navigation sounds
2.) Audio set to spdif and enable DD passthrough
3.) Play a movie with DTS soundtrack for a few seconds
4.) Now play the movie with DD soundtrack. (receiver doesn't display that 5.1 is playing, even though it's easy to hear that it is.)

thanks for that - this is some sort of handshake issue then. will have this figured out soon hopefully.

Eraserhead
December 8th, 2010, 07:20 PM
Now when I follow the steps as stated by dconti I will get 5.1 sound, but I do have to play a DTS movie first, and then play a DD movie. As well, my Sony STR-DE945 usually has a blue light on when playing 5.1, but it doesn't, even though I can definitely tell the Boxee is actually playing the movie in 5.1 sound.

My experience is similar to bdk701's (see post #9 in this thread). The only difference is that when I get the DD signal to audibly stream in 5.1 (after first playing a DTS signal), the receiver displays it correctly, i.e., blue light stays on and all channels light up on the display. As my previous post indicates, I can't always get the 5.1 stream to play after playing a DTS stream - it's hit or miss.

By the way, from other posts I've seen on this issue, it looks like it is happening mostly with Sony receivers, but owners of Denon, Samsung, and Kenwood receivers have reported it as well.

aaronwt
December 14th, 2010, 05:19 PM
Does this have anything to do with 1080P24 output? When I have framerate match set when playing Bd ISOs, with 1080P24 video output there can sometimes be issues with no audio when playing Dolby True HD(which the Boxee Box internally decodes and outputs as PCM). When the framerate setting is unchecked and I have 1080P60 output, there are zero issues.
I have not checked this with the new firmware yet, but it was an issue with the previous firmware.

I'm using a denon 3808 receiver.

kloper
December 25th, 2010, 03:49 PM
I have a Sony STR-K850P receiver. It's pretty old, though supports DTS and DD5.1. When I plug in the BB via optical, it's silent on all DTS and DD audio streams. Menu sounds do work though. If I unclick "receiver supports DTS" and unclick "receiver supports DD", I can then hear the proper audio, but that's just because the BB is transcoding to PCM 2 channel.

Playing these same MKV (H.264 + DTS) files on my PC via optical will turn on a blue light on the receiver indicating a proper DTS/DD stream.

tjpowell
December 25th, 2010, 11:53 PM
I got the Boxee Box for a christmas present and I am going to send it back.

I was repalcing an older AppleTV.

First of all, It was suppose to have netflix support according to all the literature I have seen and it does not. I also thought that hulu plus was coming and upon further research it does not look likely.

PLUS..... This thing will not send out the proper info to my reiver for Dolby Digital. The AppleTV sent the files out fine and they decoded properly. With the Boxee Box all I get is a light saying it is getting the signal BUT there is NO audio!

Looks like the Boxee Box was released pre-mature. I really had my hopes up on this thing.

Eraserhead
December 26th, 2010, 12:01 AM
Sending it back sounds premature. Netflix should be here within a few days, and there's no doubt that the Dolby Digital issue will get fixed. You should report your receiver model number to the jira bug site: http://jira.boxee.tv/browse/BOXEE-7070 - the more info they have the better.

I got the Boxee Box for a christmas present and I am going to send it back.

I was repalcing an older AppleTV.

First of all, It was suppose to have netflix support according to all the literature I have seen and it does not. I also thought that hulu plus was coming and upon further research it does not look likely.

PLUS..... This thing will not send out the proper info to my reiver for Dolby Digital. The AppleTV sent the files out fine and they decoded properly. With the Boxee Box all I get is a light saying it is getting the signal BUT there is NO audio!

Looks like the Boxee Box was released pre-mature. I really had my hopes up on this thing.

neveroffline
December 26th, 2010, 12:22 AM
Sending it back sounds premature. Netflix should be here within a few days, and there's no doubt that the Dolby Digital issue will get fixed. You should report your receiver model number to the jira bug site: http://jira.boxee.tv/browse/BOXEE-7070 - the more info they have the better.

I agree. Also, HDMI works just fine for DD/DTS/etc here. Not sure you need the optical?

tjpowell
December 26th, 2010, 07:42 PM
I posted the trouble ticket as suggested above. I am using a Sony STR-DB830 receiver. This is about 10 years old and I need to input the audio via Optical Input or Coax Input. The unit work perfectly with a AppleTV but when I play the same file on the boxee the receiver indicated that it getting a Dolby Digital Signal but the speakers are silent. If I turn off the Dolby out on the Boxee Box the receiver indicates that it is getting a PCM signal and is in "normal" surrond mode.

Karrde712
December 28th, 2010, 07:38 PM
I have a slightly different problem with 5.1 audio over the optical SPDIF. On my Sony STR-7100 receiver, I get audio on AAC/5.1 DD streams (as reported by the on-screen info display about the playback contents) however my receiver only gets a PCM48 signal from the Boxee Box. (This particular receiver reports on its front-panel the exact stream format that it's receiving through the optical SPDIF connection)

I get full surround-sound audio from any DTS stream, and I've also connected this same content to my receiver through the same cable from my PC and verified that the receiver correctly receives 5.1 audio in that case.

Edit: AAC/5.1, not AC3. AC3 DD appears to be fine.

ahc11
December 29th, 2010, 10:15 AM
I am haivng some issues which led me to find this forum.

On my setup I have found the following:

Audio Receiver: Sony STR-DE935
Boxxee Box connected via SPDIF (toslink)
Audio Settings: set for SPDIF, check for both DD and DTS.

my DTS content plays audio without a hitch.

most DD content recognizes that it is DD and the blue light on my Sony lights up, but no sound comes out. For this content if i turn off DD in the settings, the audio does play 2 channel (no blue light) and displays PCM [48kHz].

I happen to live close to the boxee NYC office if someone wants to come by to check out the situation.

Note: If i select "All Outputs" for audio settings, all content plays audio, however only in PCM 2-Channel Output for both DTS and DD.

mathis
January 8th, 2011, 04:30 AM
I'll add another vote to get this fixed: all 5.1 audio streams besides DTS wont output correctly to my Sony receiver via SPDIF - i think the stream isn't properly formatted, as the receiver only switches to 2ch mode and gives no sound at all. This was never a problem with other digital sources. As soon as i turn off DD-capabilities in the Boxee audio settings, i get at least some downmixed 2ch sound.

Rick58
January 8th, 2011, 12:21 PM
I'll add another vote to get this fixed: all 5.1 audio streams besides DTS wont output correctly to my Sony receiver via SPDIF - i think the stream isn't properly formatted, as the receiver only switches to 2ch mode and gives no sound at all. This was never a problem with other digital sources. As soon as i turn off DD-capabilities in the Boxee audio settings, i get at least some downmixed 2ch sound. I think this is a known bug, supposedly there will be a firmware release soon (this week was the CES, they were all busy at the show, i am sure).

Edit: Apparently the firmware release is "later today" !!! (1/8/11)

ahc11
January 18th, 2011, 11:54 AM
is this going to be fixed anytime soon?
i am really getting frustrated that I cannot listen to my content in DD.

JElzenaar
January 18th, 2011, 01:30 PM
It's not because of old receivers. It's because of some issues with Sony models. I got a pretty new one here. Home cinema set BDV-E970W which is just 6 months old and have the same problem. There is a bug on Jira for it but it's in backlog so it could take a while before they fix this

should be this one i think.

http://jira.boxee.tv/browse/BOXEE-7070

capndad
January 19th, 2011, 09:49 PM
I'm using a Denon 2802 and only get stereo. Thought maybe I was doing something wrong. Bit of a drag since I would like to use the BB as my movie library, but not without the right sound.

Prof101
January 19th, 2011, 09:55 PM
I solved this problem ....


by upgrading my receiver.
So for the record, the Pioneer VSX-1120-k works perfectly with BB, DD5.1 and everything else.
Also don't bother buying an HDMI switch with toslink output thinking that might be a workaround. It doesn't help at all. Same problem when setting the BB to HDMI audio then having the HDMI switch send it to the receiver via toslink.

Eraserhead
March 17th, 2011, 07:00 PM
Great news for those having issues streaming a DD signal over the optical connection - the jira site is reporting that this issue (#7070) is FIXED and will be part of the upcoming 1.1 release.

:D :D :D

Blair123
March 18th, 2011, 01:48 AM
I have had my Boxee Box for about a week now and originally had both Dolby Digital and DTS working on DVD content. One day I turned the unit back on and could not get any audio out of the SPDIF connection to my Sony STR-DE975. I was able to get audio by using the HDMI connection to the TV and using the analog connection back to my receiver. As I wanted to play DD and DTS audio, I rest the BB back to the factory setting without any luck in identifying the issue thinking I must have a hardware problem with the BB as it worked with my DVD player. The second time I reset the BB back to the factory settings I did not update to the latest firmware and was able to play DD and DTS video. This time I noticed the audio volume listed on the BB was at maximum using the up arrow to show the volume. I then upgraded to the latest firmware and the audio was still working. Later I played a music file and adjusted the volume down to about half using the down arrow on the D pad. I thought the problem was solved for me but when I restated the BB after turning it off I was getting no audio in the startup video with the SPDIF connection. The DD and DTS audio was not working in the DVD video as well. I then went back and changed my audio back to using HDMI to TV and back to receiver to get audio. It then occurred to me that I should set the audio back to max as the BB did not complain that the receiver would not play DD and DTS. With the audio signal set to maximum I was getting DD and DTS play back from video files. I now ensure the volume is at maximum to play video or before shutting down the BB. This was all done before I understood the issues found in this thread as my problem was that I got no audio out of my SPDIF connection. I read that they have fixed this issue in a new release but maybe some will find this information useful before the upgrade is released.

I have discovered the reason for the random nature in which the SPDIF Digital connection would work in the BB. I noticed that no light was visible at the end of the TOSLINK cable as it was using the DVD and DVR players. I moved the cable in the BB connector on an angle until light was visible at the receiver side of the connector. I am now able to get the SPDIF connection to play stereo, DD and DTS. I will be looking into getting the Boxee Box replaced unless someone can tell me how to align the optics within the BB connector.

chipionel
March 20th, 2011, 12:38 PM
I am having problems with Boxee not playing videos(mainly AVI) with Ac3 5.1 audio. I get complete silence, or intermittent crackly (almost none) sound. It happens with quite a few movies I have.
BB is connected to my Onkyo 270 receiver through HDMI. If I uncheck "Dolby Digital Capable Receiver", it works okay, and I still get multi channel output, but it is very irritating(plus sound quality is not the same).
I can upload a few samples if necessary...Any suggestions?

Prospero424
March 20th, 2011, 08:04 PM
Does it do this with other types of media containers that have AC3 audio streams, or just .avi files? If you have a DVD .iso or a .mkv with AC3 you can try, let us know if it does the same thing.

Alo, check the Jira issue tracker (http://jira.boxee.tv/) and see if anyone else has reported problems with your specific Onkyo.

chipionel
March 20th, 2011, 08:14 PM
Does it do this with other types of media containers that have AC3 audio streams, or just .avi files? If you have a DVD .iso or a .mkv with AC3 you can try, let us know if it does the same thing.

Alo, check the Jira issue tracker (http://jira.boxee.tv/) and see if anyone else has reported problems with your specific Onkyo.

Thanks for getting back...I will check that link.
However, it does not do with ALL AC3.5.1 streams, only some.Some 5.1.Ac3 streams work fine.Here's what MediaInfo reports about one of the troublesome streams:
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : 2000
Duration : 2h 17mn
Bit rate mode : Constant
Bit rate : 192 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 189 MiB (17%)
Alignment : Split accross interleaves
Interleave, duration : 40 ms (1.00 video frame)
Interleave, preload duration : 500 ms
It is mostly silent, with very few seconds audible here and there...I can upload a sample, or the entire track...

Prospero424
March 20th, 2011, 08:22 PM
What we need to figure out is what the files exhibiting this problem have in common. We need to take into account what container is used (.avi, .mkv, etc), what format the AC3 stream is using (6-channel vs 2-channel, Mode Extension, etc) and, if possible, what software was used to create the problem files.

I'm assuming these files play fine with VLC?

chipionel
March 20th, 2011, 08:25 PM
What we need to figure out is what the files exhibiting this problem have in common. We need to take into account what container is used (.avi, .mkv, etc), what format the AC3 stream is using (6-channel vs 2-channel, Mode Extension, etc) and, if possible, what software was used to create the problem files.

I'm assuming these files play fine with VLC?

So far the troublesome movies were all AVI containers, 5.1(6 channels). I don't know what was used to create the files.Yes, they play fine in VLC/GomPlayer...They also play fine in BoxeeBox(and output as "Multi Channel") if the "Dolby Digital capable Receiver" is unchecked,but the sound quality is lower.

Prospero424
March 20th, 2011, 08:36 PM
Anyone else have problems playing .avi files with AC3 audio over HDMI with a DD-capable receiver?

As far as I'm aware, this works fine for most people. I'm just wondering if it's a problem specific to this receiver. That would be my prime suspect in investigating this.

chipionel
March 20th, 2011, 08:38 PM
The receiver "is onkyo ht rc270", which is a model similar to 708.

chipionel
March 20th, 2011, 08:48 PM
Anyone else have problems playing .avi files with AC3 audio over HDMI with a DD-capable receiver?

As far as I'm aware, this works fine for most people. I'm just wondering if it's a problem specific to this receiver. That would be my prime suspect in investigating this.
Well, I just tried 2 of the same files on Boxee on PC, and I get the same silence. So, would it be a way of ruling out the receiver?

Prospero424
March 20th, 2011, 09:03 PM
Well, how is your PC set up? Are you using computer speakers or is it connected to the receiver?

chipionel
March 20th, 2011, 09:16 PM
The PC is connected through HDMI to the receiver.When I play the troubled AC3, boxee says "failed to initialize receiver". I will try to see if the issue comes up when connected through optical, or a different HDMI input on the receiver.
I also tried to play the file through my PC, connected to the receiver, and set GomPlayer/VLC as AC3 pass through, and it works fine.

Prospero424
March 20th, 2011, 09:55 PM
Try XBMC on your computer connected to the receiver via HDMI and see if it does the same thing. I have a feeling it's an undocumented compatibility issue between the XBMC/Boxee audio decoder and this Onkyo.

I guess I should briefly mention that I generally try to avoid AC3 audio in an .avi container because of issues like this. Surround audio just tends to work much better when it's in a .mkv container, .ts, or .vob. But that's just a general guideline due to the implementation being nonstandard and hack-ey. I realize you may not have a choice with some of these files.

chipionel
March 20th, 2011, 10:04 PM
You were right, same issue with XBMC.
It only happens with few Avi files with Ac3.5.1, so I guess I'll have to deal with it, "re-encode"/replace the videos or when coming across a problematic file, just uncheck the "DD capable receiver" option. I will try to pack it in an MKV and see if it makes a difference.
Thanks for trying to troubleshoot!

Prospero424
March 20th, 2011, 10:07 PM
Sure! What you can do is "demux" the audio and video streams out of the .avi container and then re-mux them to a .mkv file. I use "MKVMerge GUI" to mux to .mkv and "avidemux" to demux .avi files.

That way you'll get compatibility without losing any quality through a re-encode.

chipionel
March 20th, 2011, 10:32 PM
Well, still no go.
I re-packed the video/audio into an MKV(I usually only use MKVMerge, it loads AVI files and demuxes them on the fly).
Still would not play the AC3 track, even in an MKV container. I am working on chopping a pice and uploading it for testing, if someone wants to, at least we know if it's an isolated issue specific to a certain receiver, or if there are some tracks that boxee struggles with....

Prospero424
March 20th, 2011, 10:42 PM
I'd be happy to test it, but I only use analog audio; no HDMI or SPDIF 'cause my receiver broke recently.

It may also be that something was done to the AC3 stream when originally muxed to .avi that's causing the problem with this receiver. For this reason, trying a dvd .iso or a direct .mkv rip (not re-muxed) or an MPEG2/AC3 transport stream from, say, a PVR would still be a good idea.

chipionel
March 20th, 2011, 10:47 PM
Here's the link for the file, just 14MB.I cut a chunk out with Avidemux. Maybe someone with an HDMI out will test...

http://www.megaupload.com/?d=37LBLVWA

I understand the suggestion about "trying a dvd .iso or a direct .mkv rip". I have played numerous ones,MKV/ISOs, and they work fine. I also have numerous AVI files with Ac3.5.1 that also work.;just a few that pop up recently that give me headaches.
Thanks

chipionel
March 20th, 2011, 11:15 PM
Well, I ended up loading the file in Avidemux, set video to "Copy" and Audio re-encoded to Ac3. I kept same parameters as the original track. The result is a working Dolby Digital multi channel track.
Once the file is transferred from my external storage to my PC, the process is virtually painless, it only takes 3 minutes to finish,since the video is not being processed, and there's no quality loss, so I guess for now will do it.
Thanks again.

Prospero424
March 20th, 2011, 11:19 PM
Nice! That's an easy fix, at least.

Jonson
March 25th, 2011, 01:28 PM
hi together

Receiver : Sony STR DB930
Connected : Optical Spdif

Alls Files with DTS works flawless.

DD AC5.1 or XVId Ac5.1 only light the Blue Tab on my Receiver but no sound. The Container seems not to play such role. MKV,AVI,Mp4.

I tried several TOS Link Cables. From High -End to Low - End. Results are the same.

All Video Files with DD 5.1 playing fine on PC and other Streaming Hardware. Bitstream is allways properly setup.

The only "workaround" is for me, that i try the "play first DTS" method. But this works only with trying several times. Sometimes it wont, no mather what i do.

At the JRE it shows that this Bug is fixed. So lets wait to the new Firmware. Hopefully. Because this error is very anoying.

regards

cdel71
March 27th, 2011, 09:32 AM
Just bought my boxee yesterday, and love it, except for 1 major issue....
I have the same exact problem with an older Sony receiver (optical only).
Is there a beta FW we can try to see if this is fixed or not?

I hate to return this unit, but a majority of mkv's I have have DD 5.1 audio, and no audio plays back. DTS works flawlessly however.

When is the expected fix due out if we cannot get our hands on a beta fw?

cervidae
April 8th, 2011, 09:55 AM
Hy,

add the Denon 3806 to the list. I can't playback DD5.1 nor DTS. Doesn't matter if I try it via SPDIF or HDMI …*

Hope we can solve it quickly…

Zoltan
April 14th, 2011, 11:55 AM
I've been experiencing a different (but potentially related) problem with audio and my Boxee box.

(Note: I've played the same media via my PS3, transcoded on the fly on my PC, and have not had any issues at all)

I have a 3 year old Harman Kardon AVR-144 receiver which is connected to the Boxee via optical cable. When streaming MKV files (haven't tried other video containers) my receiver goes into Protection mode and shuts down after playing for ~20 minutes. First playing in DTS 5.1, I then disabled DTS and played using 2 channel Dolby, but same problem. I swapped inputs on my receiver, but same problem again. Unlike others in this thread, I am able to get full audio, but something seems to be messing up with the transcoding that is putting the receiver into panic mode. Any thoughts?

Prospero424
April 14th, 2011, 08:16 PM
I have a 3 year old Harman Kardon AVR-144 receiver which is connected to the Boxee via optical cable. When streaming MKV files (haven't tried other video containers) my receiver goes into Protection mode and shuts down after playing for ~20 minutes. First playing in DTS 5.1, I then disabled DTS and played using 2 channel Dolby, but same problem. I swapped inputs on my receiver, but same problem again. Unlike others in this thread, I am able to get full audio, but something seems to be messing up with the transcoding that is putting the receiver into panic mode. Any thoughts?

After a brief internet search, I see that several other people have had problems with this series of receivers going into protect mode when playing DTS and other digital audio formats (from any source). The thing is that "protect" mode is just that: a mode intended to protect the receiver from damaging itself due to some sort of internal component failure causing a short or an overheat or the like.

There's no way that a simple digital stream from an A/V device like a Boxee Box could cause the actual damage to an internal component. These digital data connections (SPDIF and HDMI) simply don't allow for NEARLY enough current to have that sort of effect.

Sorry, I think your receiver is just almost certainly either damaged or suffering from a faulty protection mechanism, either of which would have to be repaired by HK or a qualified repair technician.

WCBS
April 21st, 2011, 10:17 PM
Dan Conti? RU out there? I've been trying to chime in on this discussion but wasn't able to until my account was activated yesterday (thanks Marcel!). Dan, forgive my ignorance but I don't know the best way to proceed - I thought I should add my receiver info to the 7070 issue on JIRA, but that's already marked as "fixed". And if I opened a new issue I thought it would get marked as a duplicate.

I have the same issue as has been exhaustively described in this thread - can't get digital audio (DD or DTS) on my Sony STR-DE945 receiver even though the same content plays flawlessly if I use another device (e.g. Iomega ScreenPlay) with the same connections. All I can get is PCM stereo. I have tried every combination/permutation of settings imaginable but I just can't get digital audio EXCEPT that I "sometimes" can get it (albeit briefly) if I watch a 2-minute sample of a movie in Vudu. For some reason, that sometimes plays in full digital audio (with blue light on). If I then go directly to Netflix, for example, I also get digital sound - it's as if the Vudu movie kicked-started the BBox into digital mode. But then if I use another app (e.g. MLB.tv, YouTube, etc.), I only get PCM audio again even though the audio is supposed to be digital. As others have expressed, this is frustrating.

The key thing I'm wondering now is this: If this is marked as "fixed" in the 7070 issue in JIRA, then what is the fix? That is, how can I solve the problem? Could you please tell me/us the status of this issue? Thank you, Dan. We complain b/c we care... but we do appreciate your efforts! Best, Mickey.

darcilicious
April 21st, 2011, 10:24 PM
Hey there and welcome to the forums!

First things first, Dan no longer works at Boxee.

Second thing, #7070 is marked fixed for this version: "Fiona 1.1" (see near the top of the page). That's the next firmware version that has yet to be released -- hopefully it will be released next month. So, stay tuned I guess! :)

WCBS
April 21st, 2011, 11:10 PM
Hi Darcilicious!

Thank you for your helpful note and for your gracious greeting.

I honestly didn't know that Dan is no longer with Boxee - thanks for letting me know before I made too much of a fool of myself...

Well, it looks like my ignorance once again comes to the fore b/c I saw that #7070 was marked as fixed, and I saw the Fiona thing, but I had absolutely no idea what that meant. I also saw something from Avner in the Boxee Team Blog saying the plan is to release new firmware every 3 months or so and that the next one would probably be sometime in May, but he never mentioned the audio problem so I was still wondering about the status.

Frankly, Sir, your kind note helped in two significant ways: First, you reassured me the problem is still not actually "fixed" for folks like me; and Second, you reassured me that someone heard my pleas for help. Without your note, I was beginning to feel like I was just howling at the wind. So thank you sincerely. Hope you have a great evening! -Mickey.

cervidae
May 1st, 2011, 04:42 PM
Hy,

add the Denon 3806 to the list. I can't playback DD5.1 nor DTS. Doesn't matter if I try it via SPDIF or HDMI …*

Hope we can solve it quickly…

Don't quote myself usually ;), just wanted to point out that my problem had nothing to do with Boxee Box. There's some weird config bug or missunderstanding or whatever from my side and my Reciever (Denon 3806). So I'm sorry, Boxee works fine with this Reciever, anyway thanks for help!

adnasif
May 9th, 2011, 08:20 PM
I have the same problem with the Sony STR-DE835 no matter what settings I try it can't seem to get Dolby Digital 5.1 (AC3 5.1) audio via spdif. DTS 5.1 worked without any problems. In the end I had to switch it out to a Kenwood VR-6070 I also had. After switching to the Kenwood I haven't had any problems. Hopefully there is a fix for this in the next firmware update.

Eraserhead
May 11th, 2011, 11:23 PM
I'm happy to report that the 5.1 Dolby Digital streaming over optical problem has been fixed with the 1.1.0.19036 update! :D