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ademko
November 13th, 2010, 12:18 AM
Boxee Box and 720p TVs problem with solution

So I just bought a Boxee Box. Plugged it in, connected to my wifi, updated the firmware and browsed my shares. When I click a movie though, it starts playing the audio and the screen freezes. Rebooting shows a loading screen for 10 seconds, then "no video signal". Did it just brick itself?

40 minutes of tech support later (the support lady tried, but these issues are hard to diagnose, so I'm posting it here for others to find - and perhaps for the developers to check) and it turned out replugging the hdmi cable made the screen come back - but I still couldn't play videos.

The solution? Make sure to set the screen resolution to 720p. My small toshiba TV is only a 720p, but I would have thought the boxee box would have figured that out (the ps3 did when I had one here) via some hdmi negotiation or something.

So yeah, if you have a 720p make sure you set the resolution to 720p specifically.

Otherwise, with the few hours and videos I've thrown at it, I'm quite impressed. Nice interface and nice selection of apps and stuff.

Full reboots though still cause the blank screen problem, so I guess that's a bug. Please fix :)

gulagosphere
November 13th, 2010, 01:06 AM
I would have thought the boxee box would have figured that out

For joy add these acronyms to your ticket: DDC, E-EDID

http://www.hdmi.org/learningcenter/kb.aspx?c=10#102
http://www.hdmi.org/learningcenter/kb.aspx?c=10#103
http://www.hdmi.org/learningcenter/kb.aspx?c=10#104


:cool:

how old is your set? [hdmi sink]

ademko
November 13th, 2010, 03:25 AM
It's a toshiba 26AV502R:

http://www.tacp.toshiba.com/regza/models/26av502r/

It's less than 2 years old.

It's weird, that with the shipped firmware (0.9?) it booted up ok, but with the updated firmware, I have to unplug/plug the hdmi cable in after a cold boot every time, to make it go.

bigg422
November 13th, 2010, 06:41 AM
I have a 3 year old samsung 720p and boxee runs just fine in 1080i connected directly to my tv, probably more an issue with the tv. Is your boxee connected directly to your tv or through a receiver hdmi passthrough?

judgeschambers
November 13th, 2010, 07:10 AM
Well, I have a brand new 1080p RCA and boxee settings gives me all the settings my TV can handle: 480p, 720P, 1080I, 1080p, 1080 24hz. I can select any of them. My TV auto senses what the output to it is. Now boxee defaulted to 720p when I connected it and I had to change it in the boxee settings to 1080p.

Now, it sounds like those with a single resolution option TV (720p) that boxee must be defaulting to 1080 and causing the issue. Which is odd. Especially if you get a black screen and can't adjust boxee's settings.

swalke16
November 13th, 2010, 08:24 AM
Having exact same issue on my four year old Toshiba 52HM84 720p/1070i. After updating firmware I get no video past the boot screen. On my 1080p set in the basement it all works fine.

Using the working TV, I have factory reset several times and explicitly set the video mode after update to 720p. Even after doing this once I plug the box back into the Toshiba I get the boot screen and then just a solid red screen. If I replug the HDMI or power cycle the TV I then just get a black screen as if there is no input found

Everytime I see a post of someone getting past this issue I get hopeful, but no solution has worked for me thus far with the latest software. Hopefully the devs take notice and release a new update that resolves this. I know it *can* work as it works ok with pre v1 software.

ademko
November 13th, 2010, 10:51 AM
Everytime I see a post of someone getting past this issue I get hopeful, but no solution has worked for me thus far with the latest software. Hopefully the devs take notice and release a new update that resolves this. I know it *can* work as it works ok with pre v1 software.

For me, after when it freezes after the loading screen, I've found that I can make it go a few different ways:
- replug the hdmi cable (this is annoying annoying)
- turn the tv on and off
- turn the boxee on without the tv on
- switch to different inputs for a bit and go back

Just more things to try I guess :)

I'm guess this processes somehow forces the tv to send back its information and the boxee video card realizes what modes it can use.

I'm going to return it though if I can't get a nice consistent method that the wife can use, though. It's too bad though, because once it is running I find the whole app selection and UI to be really slick.

jecebn
November 13th, 2010, 12:43 PM
Mine is set to 1080p and it's working fine on my 720p Vizio

ademko
November 14th, 2010, 10:14 AM
Mine is set to 1080p and it's working fine on my 720p Vizio

Now that I think about it, when I had it set to 1080p on my 720p toshiba, it (the menus) were working fine and the tv said it was getting a 1080p signal (I guess it just does its own downscaling). It's only when I tried to play a video did it crash/lock up. I'm guessing that the BB likes to switch to all kinds of video modes (for eg. the loading screen is some weird resolution too) at different times, which may be the cause of this issue for me.

But even with it set to 720p, I still have to (to reliably boot the BB) is to turn on the BB, wait 20 seconds, then turn on the tv. And ok work around for now, but I hope its fixed with an update sometime.

marcel
November 14th, 2010, 10:19 AM
there is a bug on interlace 1080i which we fix asap when you play any content you see a black screen ..the solution is to reboot the box and choose 720p under Settings >General >Display

lcwallace
November 15th, 2010, 01:56 PM
Good to know that I'm not the only one having these problems. I am returning my BB & have a new one of the way. I'm hoping the new box will solve these problems. I had mine running through a Sony STR-DF920 and then into a Toshiba 56HM66 (720p/1080i). Box would default to 480p every time I set it back to factory default. I had the same problems with a black screen when playing video after changing my settings to 720p or 1080i. Videos played fine at 480p. D-Link support tried to tell me that my TV wasn't capable of displaying 720p or 1080i.

I even checked bypassing the receiver and running straight to the TV with the same result. Hopefully the new box and/or and FW update will resolve this. I really want to keep this box. I'm frustrated, but I'm willing to give it a little more time.

dconti
November 15th, 2010, 02:02 PM
a quick pointer on this -

your set can be 720p but report that it supports 1080i or 1080p, and do internal downconversion to 720p. not all sets will do that. if your set does you are probably better off using 720p from the box (to avoid the scale up then scale down).

your set can also be 720p and not report anything above 720p

or your set can not report any of its resolutions properly

we do read the EDID information and try to do the right thing, but your best bet is configuring boxee to use the highest resolution your TV natively supports (excepting 1080i sets, where you should use 720p until our pending fix comes in)

cheers

lcwallace
November 15th, 2010, 02:44 PM
My set does have a native resolution of 720p. My problem, ultimately, was that it was giving me the black screen for video even when the display was set to 720p.

a quick pointer on this -

we do read the EDID information and try to do the right thing, but your best bet is configuring boxee to use the highest resolution your TV natively supports (excepting 1080i sets, where you should use 720p until our pending fix comes in)

cheers

mattjmcl
November 15th, 2010, 05:52 PM
Same black screen problem... Or by the sounds of things.

I need Boxee Box to be set at 1080i. My set hates 720P on any media for some reason.

I'm hoping for a quick work around soon, or the box is going to be sent back. :-(