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littleguitars
November 13th, 2010, 09:22 PM
Hello everyone.

I just picked up a new D-Link Boxee Box and lovin' it.
What i need some help on is getting boxee to read my new FreeAgent GoFlex USB 2.0 3TB Seagate Ext HDD

See drive here,
http://www.seagate.com/www/en-us/products/external/external-hard-drive/desktop-hard-drive/

It's formatted as NTFS, GPT *GUIDE partition table as it needs to be to be seen the correct size as 1 drive in windows, which it is 1 drive.
If i convert it to MBR, then it splits it up and i loose over 700GB to a unallocated partition and only have a 2TB working partition.

Is there anything i can do to get boxee to read this new drive?

Thanks in advance!

littleguitars
November 14th, 2010, 10:41 AM
Anyone help please?
Boxee Box is of no use to me as my 3TB drive is full of all my content :mad:

I will need to return the boxee Box before its to late if i can't get this working.

LocalMediaFan
November 14th, 2010, 10:44 AM
The Boxee Box does not work on most wireless networks...
It does not read my 64 gig flash drive either....
it does not like green eggs and ham it does not like them sam I am!

ingoldsby
November 14th, 2010, 11:05 AM
Anyone help please?
Boxee Box is of no use to me as my 3TB drive is full of all my content :mad:

I will need to return the boxee Box before its to late if i can't get this working.

How do you have it connected to the box, through a network, directly?

littleguitars
November 14th, 2010, 11:23 AM
Thanks guys, It's connected direct via USB.

playsccr
November 14th, 2010, 11:37 AM
i have the same issue and i have submitted a support ticket with dlink yesterday.

m trying to get seagate goflex external hard drive 3TB to work with boxee to no avail??? connecting via USB directly to the bb

its not coming up under my source folders??

>>>when i plug it in i get a prompt, a star that says disk attached or something. but nothing shows up under local souces?

>>when i connect it to my windows 7 pc via usb, and share the disk over my network, boxee picks it up no problem, however, plugging it directly into boxee via usb, does not recognize it.

i reformatted it before use to NTFS.

any help would be appreciated. the hard drive is clearly functioning and boxee picks it up as a network drive, however, not via USB local.

ingoldsby
November 14th, 2010, 11:59 AM
Hrm - I have a 2tb WD that is formatted for NTFS and it is read fine when plugged in direct - I'm not sure why the boxee is having trouble with these larger drives. I know this isn't the answer you will want but in the meantime you might connect to the drive over a network. From my experience with having my 2tb drive plugged in it's not the best solution. The bbox slows to a crawl when you transfer files onto the drive if it's networked through the box.

littleguitars
November 14th, 2010, 12:18 PM
Indeed playsccr, you have the same drive as me. It's the over 2TB drives it's not working with.
My guess is because they need to be formatted as NTFS, GPT *GUIDE partition table for it to be to be seen the correct size as one 3TB drive in windows.

This will need to be fixed in a firmware update, but i can not wait long for this. I will need to take mine back soon or loose the time line i have to return it.
Using my HDD over a network is not an option, and is something i would not do anyways. To damn slow and lacks in performance and stability compared to a direct connection like a local USB connection.

littleguitars
November 23rd, 2010, 02:39 AM
Anyone have some answers on this yet??

shayz
November 23rd, 2010, 02:58 AM
Hi,

The only reason, I can think of, for the problem you (and others) experience is the partition is missing a UUID. Boxee relies on this UUID to properly attach (mount) the external HD.

It's easy to verify (whether there's a UUID) - could you let me know what OS your PCs/laptops runs?

--shay

littleguitars
November 23rd, 2010, 05:09 AM
Thank you shayz.

I am running Windows 7 Home Premium x64

shayz
November 23rd, 2010, 05:26 AM
Hi,

Please try the following in Windows cmd terminal and post the results -
'fsutil fsinfo volumeinfo X:\'

where X is drive letter.

--shay

CrashX
November 23rd, 2010, 09:20 AM
As Boxee is 32bit application, it can't read 3TB drives. Max Drive would be 2TB. Boxee Software and OS needs to be 64bit.

shayz
November 23rd, 2010, 11:12 AM
Hi,

I'm no expert, but I don't think that's true. I think you're confusing RAM size with disk size.

--shay

CrashX
November 23rd, 2010, 11:51 AM
Hi,

I'm no expert, but I don't think that's true. I think you're confusing RAM size with disk size.

--shay

Actually no, with RAM it was 3GB RAM vs 4GB RAM.

http://www.tgdaily.com/hardware-features/49811-seagate-says-3tb-drive-requires-64-bit-os

Roondawg
November 23rd, 2010, 12:14 PM
Following is from this article:

http://www.pcworld.com/article/196486/future_3tb_seagate_drive_wont_support_32bit_operat ing_systems.html

------------------------------
According to Barbara Craig, senior product manager at Seagate, moving to 3TB (3 terabytes, or 3072 gigabytes) involves more than just "upping the areal density."

The real problem with moving to 3TB is the old LBA (logical block addressing) standard. Set by Microsoft and IBM in the original DOS standard, LBA is a system for specifying the location of each 512-bit block of data. Unfortunately, LBA can only assign addresses for up to 2.1TB of space--which would have been an astronomical amount of space for users back in the 80's.

But now that we've zoomed past 2.1TB of hard drive space, we need to get around the constraints of LBA. This can be done, says Craig, with "Long LBA addressing," or, basically, increasing the number of bytes that are used to define an LBA address.

The only hitch? In order to use Long LBA addressing, users will need an OS that can support it--such as 64-bit Windows 7 and Vista, or modified versions of Linux.

Windows XP users won't even be able to see the 2.1TB, Craig says--in company tests, Seagate has shown that as little as 990MB can be available (that's right…less than a gig) to XP users.

shayz
November 23rd, 2010, 12:19 PM
Thanks for the information.

shayz
November 23rd, 2010, 12:43 PM
Hi,

If the disk is partitioned with GPT (GUID Partition Table), Boxee should have no problem with it.
I'll be glad to see the disk info, especially its UUID.

--shay

CrashX
November 23rd, 2010, 12:58 PM
http://forums.seagate.com/t5/GoFlex-GoFlex-Desk-GoFlex-Pro/Just-bought-the-new-3TB-GoFlex-Desk-how-do-I-properly-format-and/m-p/59293

littleguitars
November 23rd, 2010, 02:33 PM
Thanks guys, here is my info as asked of me.
http://img99.imageshack.us/img99/4608/88978978.jpg (http://img99.imageshack.us/i/88978978.jpg/)

The HDD box says, System Requirements are: Windows 7, Vista, XP (32-bit & 64-bit)

What can be done?

CrashX
November 23rd, 2010, 03:23 PM
Even manufactures of these drives can't use their own media player on them. :D:D:D

littleguitars
November 23rd, 2010, 03:44 PM
Even manufactures of these drives can't use their own media player on them. :D:D:D
Then it's up to the boxee team to fix this with a update at their end.
64-bit or not, How hard can it be? The boxee only need to understand how to read the larger HDD's.

This issue is not going to go away, will only get worse in the new year.

shayz
November 24th, 2010, 10:46 AM
Hi,

We just bought one of these HDDs. It should arrive in couple of days. Once we have it, we'll see what it takes to properly handle them.

--shay

littleguitars
November 24th, 2010, 01:28 PM
Hi,

We just bought one of these HDDs. It should arrive in couple of days. Once we have it, we'll see what it takes to properly handle them.

--shay

WOW! That's awesome shay.
I had a feeling i *we could count you and the boxee team.
I wanna thank you and the team for taking an extra step to improve the box for the future of storage. With any luck on your end, maybe i can hook up my box again. I miss it!

Thank you, i will be waiting for any word on this :)

shayz
December 5th, 2010, 08:30 AM
Hi,

We found out that the support for this type of drives exists in newer Linux kernels (>= 2.6.31) than the one we have (2.6.28).
We'll contact Intel and try to get them to move to a newer kernel as soon as possible.
We're not sure when exactly we'll support this type of disks as it's not completely in our hands.

--shay

littleguitars
December 5th, 2010, 09:48 AM
Thanks a lot shayz :) Well, at least we *you have the answer now.
So if Intel updates this, can this just be done in a new firmware update?

Please let us all know as soon as you get a response from Intel on the matter.

Thanks again.

shayz
December 5th, 2010, 09:55 AM
Hi,

This can be done in a firmware update.

--shay

Chedder_Beef
December 18th, 2010, 08:20 PM
I am in a dilema, do i go out and get a 2tb external drive or get a 3tb and just await the update.

If i go for a 2tb any recommendations???? as i have no idea which would be best. I would prefer the 3tb, however there is a question of how long it will take for the update.
cheers Matt

darcilicious
December 18th, 2010, 08:23 PM
If i go for a 2tb any recommendations?

I have a WD Elements 2TB (http://www.amazon.com/Western-Digital-Elements-External-WDBAAU0020HBK-NESN/dp/B002QEBMCI) and am very happy with it.

tennisbgc
December 18th, 2010, 08:35 PM
has anyone tried formatting it to some other format like ext3,ext4.I thought maybe they might work since boxee box is a form of linux.

Pocalypse
December 23rd, 2010, 02:48 AM
Any update on this? I bought a 3TB western digital drive and didn't know it wouldn't work on boxee.

Can you guys say if the update for this is coming soon? If not, I'll probably replace my drive with a pair of 2TB ones.

Thanks.

shayz
December 23rd, 2010, 02:54 AM
I'm sorry but I don't think it's coming very soon.

--shay

tennisbgc
December 29th, 2010, 07:36 PM
I formated my wd 3tb drive to ntfs into two partitions and boxee still couldnt recognize it. I'm still not sure how to format a drive to gtp using windows 7. With that being said I think its down to converting the cluster size to 512 but im not sure how to do that or the gtp format either.

Pocalypse
January 4th, 2011, 05:20 PM
I've gotten my Western Digital 3TB drive recognized by Boxee.

I tried a couple of things, and I'm not entirely sure which one did the trick, but I'll post exactly what I did:

Note: I used the WD utilities that came on the drive. Save them somewhere before doing these steps.
My attempt at partitioning the drive using windows failed, so I resorted to do a factory restore with the WD utilities. However, I suspect my partitioning attempts changed the cluster size.

First, I figured I'd try partitioning it into smaller partitions.
I connected it to my Win7 computer, went to Disk Management, and hit 'Delete Volume' on the ~2.7TB partition for that drive (Warning: Be sure you have the correct drive selected! This will destroy all data on the drive)
After that, it showed me that I had two unallocated partitions. One about 2TB big and the other 700mb. Both showed as 'Unallocated'. Not thinking much about why there would be 2, I clicked on the first one to create a new partition, hit 'New Volume', made it about 1.9TB, NTFS file system and chose 'Default' for Allocation unit size.
I then tried allocating the rest of the drive, only to find out that 700mb partition wouldn't let me create a new volume on it.
At this point, I decided this method was the wrong way to go about it, so I used the 'WD Quick Formatter.exe' file that comes on the drive to restore it to factory defaults. The only options there are 'Factory Defaults' or 'Windows XP compatability' mode, of which I chose factory defaults.
The restore succeeded, and the drive was now recognized by Boxee.


So, in essence, I believe I changed the Allocation Unit Size using windows, then did a factory restore using the WD tools provided, and now my drive works.

If anyone more knowledgeable than me can direct me to find out more info from the drive, I'd be more than happy to look.

gmd024
January 4th, 2011, 05:29 PM
I've gotten my Western Digital 3TB drive recognized by Boxee.

I tried a couple of things, and I'm not entirely sure which one did the trick, but I'll post exactly what I did:

Note: I used the WD utilities that came on the drive. Save them somewhere before doing these steps.
My attempt at partitioning the drive using windows failed, so I resorted to do a factory restore with the WD utilities. However, I suspect my partitioning attempts changed the cluster size.

First, I figured I'd try partitioning it into smaller partitions.
I connected it to my Win7 computer, went to Disk Management, and hit 'Delete Volume' on the ~2.7TB partition for that drive (Warning: Be sure you have the correct drive selected! This will destroy all data on the drive)
After that, it showed me that I had two unallocated partitions. One about 2TB big and the other 700mb. Both showed as 'Unallocated'. Not thinking much about why there would be 2, I clicked on the first one to create a new partition, hit 'New Volume', made it about 1.9TB, NTFS file system and chose 'Default' for Allocation unit size.
I then tried allocating the rest of the drive, only to find out that 700mb partition wouldn't let me create a new volume on it.
At this point, I decided this method was the wrong way to go about it, so I used the 'WD Quick Formatter.exe' file that comes on the drive to restore it to factory defaults. The only options there are 'Factory Defaults' or 'Windows XP compatability' mode, of which I chose factory defaults.
The restore succeeded, and the drive was now recognized by Boxee.


So, in essence, I believe I changed the Allocation Unit Size using windows, then did a factory restore using the WD tools provided, and now my drive works.

If anyone more knowledgeable than me can direct me to find out more info from the drive, I'd be more than happy to look.

Nice - it sounds as though you've gone "Where no man has gone before" :)

I'm not familar with the new 3Tb HDDs - but do you happen to know if they are AF formatted (Advanced Format) - the new technology on some WD and other HDDs is the direction all HDD MFGR's are going but it seems to be causing some growing pains in certain scenarios -- AF HDDs have a 4Kb sector size - as apposed to the regular 512 byte size on regular HDDs prior to the new AF HDDs

Pocalypse
January 4th, 2011, 05:38 PM
Nice - it sounds as though you've gone "Where no man has gone before" :)

I'm not familar with the new 3Tb HDDs - but do you happen to know if they are AF formatted (Advanced Format) - the new technology on some WD and other HDDs is the direction all HDD MFGR's are going but it seems to be causing some growing pains in certain scenarios -- AF HDDs have a 4Kb sector size - as apposed to the regular 512 byte size on regular HDDs prior to the new AF HDDs
I'm not sure how to determine this from the drive itself. The only formatting I see is NTFS, but I think AF would still be NTFS.

Based on some googling, my drive IS Advanced Format. However, I'm not sure if experimentations on it above have removed this format (if that's even possible).

gmd024
January 4th, 2011, 05:57 PM
I'm not sure how to determine this from the drive itself. The only formatting I see is NTFS, but I think AF would still be NTFS.

Based on some googling, my drive IS Advanced Format. However, I'm not sure if experimentations on it above have removed this format (if that's even possible).

I don't profess to understand this new AF formatting system - and I 'think' you can not reformat your way around the issue - but whatever the case is seems as though you have found a way to 'crack the nut' so to speak

The AF HDDs have reaked havoc on many a WHS servers - just check the 'We Got Servered' forum for quite a few horror stories concerning this -- there has been some headway made lately with workarounds with the new AF HDDs -- but my solution so far has been to stear clear of them until 'all is well' concerning the issues they seem to be causing

Thanks again for sharing you work-around/fix with the new 3Tb HDDs - it will most likely make quite a few ppl :D

You may want to contact shay, on the Boxee team - he's been working on this 3Tb HDD issue and I'm sure would be interested in your findings - ( shay @ boxee dot tv)

Pocalypse
January 4th, 2011, 06:13 PM
Thanks again for sharing you work-around/fix with the new 3Tb HDDs - it will most likely make quite a few ppl :D

You may want to contact shay, on the Boxee team - he's been working on this 3Tb HDD issue and I'm sure would be interested in your findings - ( shay @ boxee dot tv)

I'm just happy I had something to share. I'll shoot Shay an email.

Betageek
January 4th, 2011, 06:16 PM
Indeed playsccr, you have the same drive as me. It's the over 2TB drives it's not working with.
My guess is because they need to be formatted as NTFS, GPT *GUIDE partition table for it to be to be seen the correct size as one 3TB drive in windows.

This will need to be fixed in a firmware update, but i can not wait long for this. I will need to take mine back soon or loose the time line i have to return it.
Using my HDD over a network is not an option, and is something i would not do anyways. To damn slow and lacks in performance and stability compared to a direct connection like a local USB connection.

FWIW my BB is pulling content from my Netgear ReadyNas which has 2 tb of data. The stability is great, streaming speed is fine and on top of that I use the drive to house my iTunes library which is available through SONOS, to back up content from all the PC's in the house, and to serve all that content back out to all the PC's. If you have stability and performance problems serving files over your network a) something is wrong with your network b) something is wrong with your NAS.

If I were you I'd ditch the FreeAgent and get a real network drive.

chadboyda
January 6th, 2011, 02:26 AM
Just got my WD 3TB USB 3.0 drive today. Repeated the following steps as suggested above and Boxee Box now recognizes it.

1. Under Windows 7 Disk Management tools 'Format' drive using NTFS and 'Default' Allocation Size.

2. Use the supplied "WD Quick Formatter.exe" and choose "Factory Default" setting.

ahern.jd
January 11th, 2011, 02:24 AM
Just got my WD 3TB USB 3.0 drive today. Repeated the following steps as suggested above and Boxee Box now recognizes it.

1. Under Windows 7 Disk Management tools 'Format' drive using NTFS and 'Default' Allocation Size.

2. Use the supplied "WD Quick Formatter.exe" and choose "Factory Default" setting.

Can anybody provide the "Quick Formatter.exe" file? I no longer have it...

neveroffline
January 11th, 2011, 02:37 AM
Can anybody provide the "Quick Formatter.exe" file? I no longer have it...

http://community.wdc.com/t5/Other-Software-Accessories/Disk-Formatting-Advanced-Format-Technology-Whitepaper-amp/m-p/1495

ahern.jd
January 11th, 2011, 07:03 PM
http://community.wdc.com/t5/Other-Software-Accessories/Disk-Formatting-Advanced-Format-Technology-Whitepaper-amp/m-p/1495

Tried and failed. Followed the steps exactly and still no-go. This thing is practically useless with no netflix and no external drive recognition... anybody else get it working? Maybe by tweaking some settings in the Boxee UI?

mike71
January 13th, 2011, 02:39 PM
Has anybody solved this problem yet? I bought a WD 3.0 TB USB 3.0 drive and can't get boxee to recognize it at all. I tried the steps above by formatting it with disk manager and then formating using WD quick format but no go. Of course this was after I had backed up about 100 Blu-ray mkv's on that drive which I then lost because I had no-where else to transfer them to. Is boxee still working on this or have they given up. Support for large drives is an important issue in my opinion.

vtxrider
January 13th, 2011, 05:27 PM
This issue can not be fixed by Boxee alone, they must wait for Intel to supply them with an updated kernel and then this must be integrated into their firmware and pushed out to the BB. This will happen but don't hold your breath as they have other and closer alligators to slay first. I got tired of messing with the USB drive slow connection/lost permission thing and upgraded to a Netgear ReadyNAS Duo with 2X2 TB AF formatted drives. Damn this thing is fast compared to the USB drive, plus I have redundancy in case of drive failure. And a bonus is all the extra features. My kids live in Hawaii and love being able to access all of our photos and music via remote access. And if I ever need more space I just get the ReadyNAS NV/X with 4 bays and drop in my old drives, add 2 more and it updates automatically.

twistybox
January 13th, 2011, 05:57 PM
And if I ever need more space I just get the ReadyNAS NV/X with 4 bays and drop in my old drives, add 2 more and it updates automatically.

Make a backup before doing this. Just saying. If you've spent even a little time in the ReadyNAS forums you already know this though. ;)

mike71
January 15th, 2011, 01:10 PM
I've tried what was suggested numerous times and still can't get this boxee box to recognize this drive. Anyone have any other suggestions or ideas how to get this work? Can someone from boxee's official team give us an idea of when they might be able to update their linux kernels or whatever so these drives will be officially supported? Thanks.

dinocaputo
January 15th, 2011, 04:47 PM
I have the Seagate GoFlex Desk 3TB External Hard Drive (STAC3000101) and it is also not being recognized by the Boxee.. The drive powers up when you turn the Boxee on but it is not seen. I haven't tied reformatting but wondered if anyone got this model working by reformatting? Is boxee support aware of this and working on the problem?

ahern.jd
January 19th, 2011, 03:10 PM
I read about the update on Engadget, but am still at work. anybody have success getting BB to pull content off their 3TB WD external after the update?

voip-ninja
January 19th, 2011, 05:11 PM
I read about the update on Engadget, but am still at work. anybody have success getting BB to pull content off their 3TB WD external after the update?

The update, as already pointed out in other threads, is just RC2 now gone to general release, so nothing will have changed there.

As others have said, the issue with 3TB support on an external drive is beyond Boxee's ability to fix on their own.

But I suppose it's easier to rip on them about how the stupid 3TB disk people bought instead of a proper NAS doesn't work with Boxee. Never mind that 3TB USB volumes don't work with hundreds of other devices out there. Never mind that little fact at all!

littleguitars
February 4th, 2011, 03:28 PM
Never mind that 3TB USB volumes don't work with hundreds of other devices out there. Never mind that little fact at all!

Are you kidding me? Boy you are WRONG!
The boxiee is the ONLY device i owned that does not see my 3TB drive. Even my LG Blu-ray set-top player see's it just fine.
There are also many other media box's that also support it. Sling, xtreamer, WD TV LiveHub and many others. Also Mac, and PC.

I don't own the boxee anymore because of this.
I picked up the iXtreamer and now have a 3TB internal drive installed inside it and another connected via USB.
This now gives me 6TB total and only 1 ext drive taking up space. The best devise i have ever owned.

Now i am a VERY happy camper :) ..but thx anyways for trying boxee.

Cheers!

rjwrichards
February 4th, 2011, 05:09 PM
Had to deal with this a bit back. As boxees track record is a bit slow I oped to use the 3 TBs as back up drives and use 4x 2tb WD Live drives. this was my real only solution to the storage without going way upscale. The 4x 2tbs are directly connected to router. After a PAINFULL week of transfers and such, I have everything on the 4x2.0s and full back ups on the 3x3tbs.

It is very apparent that as more people go more this route we are going to need bigger and bigger drives. as it is now, Im at ~%75 capacity.

Personaly, I found the box not to my satisfaction when I had a HD hooked directly up. I want/wanted no cords, but have it down to a power cord and the HDMI...

I dont think Im in excess of data, Ive just noticed that over the past couple years ive compiled more than a single 2tb drive will handle and sadly the WD elements 2tbs kinda get weird (cant say unstable, but) after about 150gigs on them... This was the original glitch that made me re-evaluate my storage solution....

voip-ninja
February 4th, 2011, 05:15 PM
Are you kidding me? Boy you are WRONG!
The boxiee is the ONLY device i owned that does not see my 3TB drive. Even my LG Blu-ray set-top player see's it just fine.
There are also many other media box's that also support it. Sling, xtreamer, WD TV LiveHub and many others. Also Mac, and PC.

I don't own the boxee anymore because of this.
I picked up the iXtreamer and now have a 3TB internal drive installed inside it and another connected via USB.
This now gives me 6TB total and only 1 ext drive taking up space. The best devise i have ever owned.

Now i am a VERY happy camper :) ..but thx anyways for trying boxee.

Cheers!

You are impressed with iXtreamer? You've got pretty low standards.

gmd024
February 4th, 2011, 05:33 PM
Had to deal with this a bit back. As boxees track record is a bit slow I oped to use the 3 TBs as back up drives and use 4x 2tb WD Live drives. this was my real only solution to the storage without going way upscale. The 4x 2tbs are directly connected to router. After a PAINFULL week of transfers and such, I have everything on the 4x2.0s and full back ups on the 3x3tbs.

It is very apparent that as more people go more this route we are going to need bigger and bigger drives. as it is now, Im at ~%75 capacity.

Personaly, I found the box not to my satisfaction when I had a HD hooked directly up. I want/wanted no cords, but have it down to a power cord and the HDMI...

I dont think Im in excess of data, Ive just noticed that over the past couple years ive compiled more than a single 2tb drive will handle and sadly the WD elements 2tbs kinda get weird (cant say unstable, but) after about 150gigs on them... This was the original glitch that made me re-evaluate my storage solution....

I have to add -- I have four 2Tb WD elements HDD and two of the WD 1TB Home models (all are ext USB Models) - all nut one are filled to the max - and absolutely no issues with them - when the price of the 3Tb models get inline with the price (per Gb) of the 2Tb models I'll probably switch to the 3Tb models

I also have an HP Media Smart Server/WHS which has a 4-bay enclosure connected to it giving me 15 more Tbs of network connected storage and the ability of connecting the 10 more Tbs of storage that the WD Ext HDDs offer -- and up to a grand total of around 50+ Tbs with a Windows Home Server -- if you want an almost limitless capacity of media storage you may want to consider a WHS - either as a MFG'rd model or a DIY built version

rjwrichards
February 4th, 2011, 05:57 PM
Yea I dont know what it is with the WD elements, Ive returned/ replaced back 3, 2 tbs to WD this year. Not that im hard on them (placed in a "fan cabinet" for cooling) and I cant explain the "weirdness" other than intermittent read/write errors that led to failure of the drives above 150. I lost 2 drives at their "max" of about 180g. After that I realized I had to be a bit more careful and backed them down under 160g. the "wierdness" went away, and Id rather have a few gigs unsues and stable, than have the whole of the data lost... anyway just my exp with the 2 tb WD elements. NOT bad drives just maybe just not designed to be used like I use them... THe 4x 2tb "live" drives seem alot happier and have had zero glitches with them so far. anyway... solution achieved for now ;) Untill I replace my entire catalouge with BD-rips.

gmd024
February 4th, 2011, 06:13 PM
Yea I dont know what it is with the WD elements, Ive returned/ replaced back 3, 2 tbs to WD this year. Not that im hard on them (placed in a "fan cabinet" for cooling) and I cant explain the "weirdness" other than intermittent read/write errors that led to failure of the drives above 150. I lost 2 drives at their "max" of about 180g. After that I realized I had to be a bit more careful and backed them down under 160g. the "wierdness" went away, and Id rather have a few gigs unsues and stable, than have the whole of the data lost... anyway just my exp with the 2 tb WD elements. NOT bad drives just maybe just not designed to be used like I use them... THe 4x 2tb "live" drives seem alot happier and have had zero glitches with them so far. anyway... solution achieved for now ;) Untill I replace my entire catalouge with BD-rips.

My experience with the 2Tb WD elements ext drives has been completely issue free - going by memory, I know that 2 of them are maxed out to being full with approx 1 to 2 Gbs of space left on them - and I know a couple friends who I recommended them to, who are totally satisfied with them

You do have a truly different and maybe local issue -- if you don't find a resolve -- maybe creating a partition on the 2Tb HDDs that leaves around 180/200Gbs of free space on them might help and you might not experience your problem any more - of course this is a work-around, but if it helps/works, go with it! :)

voip-ninja
February 4th, 2011, 06:31 PM
I have to add -- I have four 2Tb WD elements HDD and two of the WD 1TB Home models (all are ext USB Models) - all nut one are filled to the max - and absolutely no issues with them - when the price of the 3Tb models get inline with the price (per Gb) of the 2Tb models I'll probably switch to the 3Tb models

I also have an HP Media Smart Server/WHS which has a 4-bay enclosure connected to it giving me 15 more Tbs of network connected storage and the ability of connecting the 10 more Tbs of storage that the WD Ext HDDs offer -- and up to a grand total of around 50+ Tbs with a Windows Home Server -- if you want an almost limitless capacity of media storage you may want to consider a WHS - either as a MFG'rd model or a DIY built version

WHS will not be supporting 3TB drives in the current version. There is support for them in VAIL but the drive pooling features are gone. No redundancy either.

WHS works pretty well, but it has its own issues. I'm much, much happier for my Synology setup when it comes to media distribution on my home network.

urlybird
February 4th, 2011, 09:49 PM
Hitachi has a good description explaining what the 2TB limit is about.
See http://www.hitachigst.com/internal-drives/above-2tb/

Does breaking the drive up in two partitions (eg. two 1.5 TB partitions) get by the problem ?

I have a 3TB drive that I use but I have it connected to my PC and share it over network to
my Boxee Box.

ertman
February 18th, 2011, 11:10 AM
I had just recently purchased and was setting up a Boxee Box with a n external WD 3tb hard drive. I too had the same problems everyone else was describing. Stock, the BoxeeBox could not recognize the hard drive, but knew there was one attached, at least knew when I detached it.

I was in desperate search for a solution, and the below seems to have worked for me. While it seems to work, I honestly do not know if it was because I followed the directions, or combined with a Boxee update?... but it appears to work. I am not sure that 2.2GB limit discussed earlier will be an issue.

Just got my WD 3TB USB 3.0 drive today. Repeated the following steps as suggested above and Boxee Box now recognizes it.

1. Under Windows 7 Disk Management tools 'Format' drive using NTFS and 'Default' Allocation Size.

2. Use the supplied "WD Quick Formatter.exe" and choose "Factory Default" setting.

adova
February 24th, 2011, 02:25 PM
Just wanted to confirm that the above steps worked to get a WD 3TB drive to be seen by Boxee....

ahern.jd
February 25th, 2011, 10:26 AM
Can anybody post a copy of the "WD Quick Formatter.exe" file somewhere so I can download it?

I tried pulling a copy off of the WD website, but it must not be the correct one because BoxeeBox still wouldn't recognize my drive. :confused:

If somebody could provide me with a copy of the .exe file that they used, and were eventually successful with, that would be great.

Thank You

ipad83
February 25th, 2011, 01:27 PM
i have bought a 3 tb external HD from seagate but with a 3.0 usb and i could not use id in my boxxe box either so now i have plugged it into my pc and shared the harddisk to it

davidjlarsen
February 25th, 2011, 06:01 PM
I haven't had any luck with a WD Essentials 3TB USB 3.0 drive I just purchased today, after trying every proposed solution in this thread.

I am looking for a fix! :)

Dazog
February 25th, 2011, 09:20 PM
the next release should fix this according to Jira.

Boxee needed a kernel update to get the 3tb support.

hazard147
February 26th, 2011, 08:40 PM
Hi everyone, I just wanted to post my success with this workaround on a new 3TB Western Digital Essentials drive ($149 at Best Buy right now BTW).

I followed the steps provided by other users:
1. Using Windows 7 "Format" tool, format the drive (NTFS) using the "Default Allocation Size." (Make sure you backup everything on the drive including the WD Quick Formatter.exe file first!)

2. Now using the WD Quick Formatter.exe, again format the drive to "Factory Default" (not XP compatibility mode)

Once this was done, Boxee, and all my Win 7 PC's recognize the drive via USB with its full size (2.72TB - its correct, just trust me :) )

One BIG note, after the WD Quick Formatter.exe is done to "Factory Default," you will NOT be able to use the drive on an XP computer (doesn't even show up under Device Manager).

icdoo
February 28th, 2011, 07:23 PM
I got around this by partitioning the drive into 2 1.5tb drives

ahern.jd
March 1st, 2011, 01:26 PM
the next release should fix this according to Jira.

Boxee needed a kernel update to get the 3tb support.

Did he say when this will roll out?

ertman
March 3rd, 2011, 05:39 PM
I am wondering why some people are having issues with this while others are not?

The solution proposed by an earlier poster, whom I quoted worked fine for me. I used the default setting on a windows 7 64bit computer and the entire capacity is seen and readable by boxee... at least as far as I am aware of.

ahern.jd
March 4th, 2011, 09:21 AM
ERTMAN

Since you have had success, can you somehow provide the exact .exe file that you used in the process?

I am wondering why some people are having issues with this while others are not?

The solution proposed by an earlier poster, whom I quoted worked fine for me. I used the default setting on a windows 7 64bit computer and the entire capacity is seen and readable by boxee... at least as far as I am aware of.

Wal
March 7th, 2011, 09:00 AM
I've also done everything in this thread with no avail,. someone needs to upload their newest wedquickformatter, the only version i've been able to find so far is 1.0.7.5 and it has no options for "Factory Default" or anything, i think that may be the problem?

Wal
March 9th, 2011, 07:21 AM
Just an update for anyone still looking, here is the latest WD Quick Formatter, sadly i gave up and partitioned into 1.5's before I could try it, sorry guys! :(

http://download.wdc.com/smartware/WDSmartWare_PP4R2_1_4_1_2.zip

catscan1968
April 1st, 2011, 12:29 PM
I've been following all of the threads about not being able to read external hard drives connecting to Boxee.

Boxee could not see my Hitashi 3 TB one. But I went and bought a Hitashi 4 TB Duo Pro which it can read plugged into Boxee via USB or on my Home Network. It has Esata, USB 2, and Firewire 400/800 for $250

http://www.buy.com/prod/hitachi-duo-pro-drive-quad-4tb-external-hard-drive/q/loc/101/217620782.html

It is 2/2 TB drives but I have it on RAID 0 so it shows up as 4 TB. It's formatted (all the drives I've tried were too) as NTFS 4096 bytes. All drives have a volume serial number in the command you tell people to run fsutil fsinfo volumeinfo x:/

If so you might recommend for people buy this particular drive. I wanted to pull my hair out. I couldn't find any help with what larger HD would work with Boxee. It won't help people with an existed drive or without $250 but those wanting a larger ext. HD for Boxee will appreciate being told exactly what to buy.

Is it possible this one works because it's actually 2 drives each 2 TB??? Also, is the problem with drives over 2 TB that Boxee is running a 32 bit OS? I saw you are waiting for an update from Intel.

I would appreciate a response to my questions. I'm not techie enough to know why it works but I would like to understand. And I'm so happy I found a solution otherwise Boxee was going back for a refund.

catscan1968
April 1st, 2011, 12:42 PM
What I'm going to do is buy another 4 TB Hitashi Duo Pro and switch to RAID 1 so I have a backup of my movies on each drive.

With 2 of these I will have 4 TB of usable space for the massive amount of movies VHS/DVD I want to digitize with my video capture device.

I'm totally psyched I figured this out especially since I was clueless about Boxee, digitizes video, and so much more a week ago!!!!

catscan1968
April 1st, 2011, 11:19 PM
No apologies folks. It does look like this Hitashi Duo Pro 4 TB external hard drive does use GUID partitioning and formatting. If I right click on the device in Device Manager in Win 7 and go to properties-under the volumes tab when I populate it shows it the partition style as GUID.

So I guess any drive will work with the GUID Format. If I missed something about all of this let me know. I'm glad I found a drive which already had GUID since I had no clue how to change that Hitashi 3 TB I returned to the store.

I tried to follow what you guys were talking about but I didn't know how to reformat it from NTSF to GUID.

If I have no clue what I'm talking about please educate me. I'm not a techie and all of this is warping my brain!!!!!

Thanks everyone.

Nashtk421
April 19th, 2011, 09:08 AM
Yesterday 18th April I proudly added my 3TB too my Boxee only to find that it does not see it!! ARghhhhh!!! Then I found you guys have the same problem, any news or any updates!

Its a western digital by the way.

Cheers

twistybox
April 19th, 2011, 09:25 AM
If I have no clue what I'm talking about please educate me.

Hitashi Duo Pro 4 TB

GUID Format.

reformat it from NTSF to GUID.


The company is named Hitachi. They don't currently produce a 4TB drive. Perhaps you have an enclosure with two 2TB drives in it? Post a link to the product you've purchased and we can check.

GUID Partition Table (GPT) is not a disk format, it's a partition table layout scheme. Its predecessor is MBR, or "Master Boot Record"

NTFS, not "NTSF," is the disk format, which is independent of the partition table layout.

An easy way to remember NTFS is to remember that you're talking about a File System. FS.

And for the previous poster, if there was any news for 3TB+ support, you'd see it at the same time as everyone else here. It would probably be posted as a sticky or have at least a few threads discussing it prominently.

M1ster_Happy
April 19th, 2011, 06:44 PM
Yesterday 18th April I proudly added my 3TB too my Boxee only to find that it does not see it!! ARghhhhh!!! Then I found you guys have the same problem, any news or any updates!

Its a western digital by the way.

Cheers

As mentioned previously this should be fixed in the next update as Boxee are using a new kernel which should support >2TB drives.

http://jira.boxee.tv/browse/BOXEE-7391

:)

twistybox
April 19th, 2011, 07:05 PM
As mentioned previously this should be fixed in the next update

The next update is 1.1.0 - the new kernel is in version 1.1.1 - the NEXT next update. ;)

ahern.jd
April 20th, 2011, 10:22 AM
The next update is 1.1.0 - the new kernel is in version 1.1.1 - the NEXT next update. ;)

What is the ETA of 1.1.1?

I'm currently running my local media off of a 16GB flash drive, which blows, until i can connect my 3TB drive...

darcilicious
April 20th, 2011, 10:42 AM
Boxee doesn't announce release dates in advance -- the next update (v1.1.0) might be released in May but there are no guarantees... and there's been no official word from Boxee about v1.1.1

Pocalypse
April 20th, 2011, 07:00 PM
Yesterday 18th April I proudly added my 3TB too my Boxee only to find that it does not see it!! ARghhhhh!!! Then I found you guys have the same problem, any news or any updates!

Its a western digital by the way.

Cheers
I posted this previously in this thread. If you format your disk using windows, then using the WD tools provided on the disk itself, it works on the boxee iwht current firmware.

Trebby
April 29th, 2011, 05:01 PM
Little update, just finished doing the format on my WD My Book Essentials 3TB. Before the BBx did not recognize it while I plugged it in the USB. Now, it does. So for those having troubles, just use the WD Quick Formatter and it should work with the BBx.

sirwanksalot
May 9th, 2011, 11:59 PM
I have a Seagate FreeAgent GoFlex 3TB completely stuffed with vids, but my BOXEE wont see it via the USB port :mad:

Man I should of researched here 1st before venturing down the 3TB lane :(

When is that update coming?

bosox
May 31st, 2011, 06:03 PM
I bought a new 3tb drive (wd elements) for a boxeebox before learning that support won't be added until the next release. I see that some have had success using the wd formatting tool, but in had no luck using the Mac version of this tool. Perhaps that is because it uses hfs as opposed to ntfs.

Is there anyway I can use a Mac to format this drive where the boxeebox will be able to see it? I even tried formatting the drive into 2 1.5tb partitions, also with no luck. Should this be the case?

Before I order a replacement, will the 2.5tb model work, or is the issue with all drives over 2tb?

Thanks!

gmd024
May 31st, 2011, 07:45 PM
For now 2Tb is the limit - until Boxee impliments the more recent Intel Kernel 35 (in the 1.2 frmw update), that makes the 3Tb HDDs compatible, you'll need to hang in there - or exchange the 3Tb model for a 2Tb

bosox
May 31st, 2011, 07:53 PM
For now 2Tb is the limit - until Boxee impliments the more recent Intel Kernel 35 (in the 1.2 frmw update), that makes the 3Tb HDDs compatible, you'll need to hang in there - or exchange the 3Tb model for a 2Tb


I was about to order a 2.5tb replacement, so thanks for saving me from another errant purchase!

Partitioning doesn't solve this problem, right? Others made it sound like it would, but I have had no luck with that option either.

M1ster_Happy
May 31st, 2011, 07:58 PM
Can you just format to a single 2 Tb partition? Does that read on BB?

If you have Windows Vista/7 you can resize it later to the 3 Tb.

:)

gmd024
May 31st, 2011, 08:04 PM
I was about to order a 2.5tb replacement, so thanks for saving me from another errant purchase!

Partitioning doesn't solve this problem, right? Others made it sound like it would, but I have had no luck with that option either.

As Mr Happy mentions, there are some workarounds that seem to work (most of the time) - but if I were in the same situation, I'd wait 'till Boxee make the Intel/kernel correction in v1.2 - but it's you're call

a_team
June 20th, 2011, 06:25 PM
Updated to V1.1.2.19250-8 today

Still no 3TB support? T-T-T-Today Junior!
It's sad to see every required upgrade are on the Next-Next update.

The last piece of technology that couldn't keep up with the times - RIM
Before that - Palm
How are their stocks doing?

Sorry for the low-blows but 3TB drive support shouldn't be a mountain for a device to support! I don't know why D-Link decided that this one would be a big obstacle - who would've thought that tech-savy device owners would buy a >2TB Ext-HD drive for their media!

Fix it - Put the Update out - Lets Move On! Especially when you can pick these drives up for <$100

I purchased my drive with Duke Nukem:Forever and who would've thought I was leaving the store with 2 filibusting disappointments! Now which one is the larger?

:confused:

darcilicious
June 20th, 2011, 07:07 PM
Sorry for the low-blows but 3TB drive support shouldn't be a mountain for a device to support!You may find the comments (re: a kernal update is necessary) of interest: http://jira.boxee.tv/browse/BOXEE-7391 It's not something that should be treated lightly.

who would've thought that tech-savy device owners would buy a >2TB Ext-HD drive for their media!Why stop at 3TB? I have a WHS with 12 TB and counting (most bays with only 1.5TB drives so still plenty of room to grow once I get around to swapping them out for larger drives).

ThePwrSerg
June 20th, 2011, 07:21 PM
Hello everyone! I have 8TB (4 X 2TB) in a DROBO SERIES 1, CONNECTED VIA USB directly to the boxee box. It works flawlesly. I turned on media sharing in the boxee dox and serve the contents of the drobo, thru the boxee box, to other PCs around the house running boxee. We all viuew different videos and such at the same time with no hickups at all.

However, the boxee box will only recognize the DROBO, VIA USB, from bootup. PLUGING IT IN WHILE BOXEE BOX IS RUNNING, IS A HIT OR MISS.
In other words; Turn off boxee. Plug in hard drive and wait for boot up to continue. It will take awhile depending on the size of the storage. (mine takes 4 mins. or so)
BUT IT ALWAYS WILL RECOGNIZE FROM BOOT UP!

Hope this helps.....

gmd024
June 20th, 2011, 07:31 PM
Updated to V1.1.2.19250-8 today

Still no 3TB support? T-T-T-Today Junior!
It's sad to see every required upgrade are on the Next-Next update.

The last piece of technology that couldn't keep up with the times - RIM
Before that - Palm
How are their stocks doing?

Sorry for the low-blows but 3TB drive support shouldn't be a mountain for a device to support! I don't know why D-Link decided that this one would be a big obstacle - who would've thought that tech-savy device owners would buy a >2TB Ext-HD drive for their media!

Fix it - Put the Update out - Lets Move On! Especially when you can pick these drives up for <$100

I purchased my drive with Duke Nukem:Forever and who would've thought I was leaving the store with 2 filibusting disappointments! Now which one is the larger?

:confused:

As Darci mentioned - you may want to direct your request towards the Linux community -- and please let me know where you purchased a 3Tb HDD for $100, for the same price as what 2Tb HDDs are going for, I'd like to add 2 or 3 to my W7's storage array at that price

aaronwt
June 20th, 2011, 07:58 PM
As Darci mentioned - you may want to direct your request towards the Linux community -- and please let me know where you purchased a 3Tb HDD for $100, for the same price as what 2Tb HDDs are going for, I'd like to add 2 or 3 to my W7's storage array at that price

2TB drives are going for $65 to $70. The last few 2TB drives I got were only $65. Between my WHS and unRAID(my main storage servers) I'm using thirty six, 2TB drives and seventeen 1.5TB drives.
Much easier accessing content over my network than having to connect a RAID directly to to the USB port on the Boxee Box.

Neither my WHS or unRAID even supports 3TB drives.(Although the unRAID will in a future version, but my older WHS will never support 3TB drives since it's a 32bit OS)

gmd024
June 20th, 2011, 08:35 PM
2TB drives are going for $65 to $70. The last few 2TB drives I got were only $65. Between my WHS and unRAID(my main storage servers) I'm using thirty six, 2TB drives and seventeen 1.5TB drives.
Much easier accessing content over my network than having to connect a RAID directly to to the USB port on the Boxee Box.

Neither my WHS or unRAID even supports 3TB drives.(Although the unRAID will in a future version, but my older WHS will never support 3TB drives since it's a 32bit OS)

Thanks aaron - I do realize 2Tb "Internal" HDDs are very reasonably priced - I'm using quite a few of them in my WHS's drive pool also -- I picked up a couple recently for $60 -- but I guess I assumed a_team was talking about 3Tb USB/Ext HDDs - which I could use for local storage att'd to a couple Windows 7 PC's on my network and if I'm correct (and maybe not) Boxee can access them over the network att'd to the W7 clients, but not attached directly and of course not in my WHS pool

a_team
June 21st, 2011, 01:24 AM
You may find the comments (re: a kernal update is necessary) of interest: http://jira.boxee.tv/browse/BOXEE-7391 It's not something that should be treated lightly.

Yikes! That link said there's an associated "Ripple Effect"; if it's anything like on that movie Butterfly Effect, that's some serious stuff! No wonder after a month of that post there's still no update with even just an ETA.

Well, in the meantime - I'll keep on using my 1TB on the Boxee, put the 3TB to shared through Laptop (annoying), and keep on checking this thread with wishful thinking and a glimmer of hope everyday.