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sten100
December 29th, 2010, 11:49 AM
What is the Boxee customer support phone number? There should be one:confused:

darcilicious
December 29th, 2010, 11:52 AM
For phone support, I believe you must contact D-Link's customer support:

http://www.dlink.com/corporate/contact/

Customer Service
phone: 1.800.326.1688
email: customerservice@dlink.com

sten100
December 29th, 2010, 12:12 PM
I called D Link, they said all software issues need to be directed to Boxee? So what is the customer support phone number for Boxee?

darcilicious
December 29th, 2010, 12:13 PM
I don't believe that Boxee has a customer phone number (they're a very small company).

You can use: support@boxee.tv or via the web: http://support.boxee.tv/new

Or you can post your issue here and the community of Boxee users would be very happy to help you :)

Ph8
December 29th, 2010, 12:29 PM
Dont forget Jira as well

http://jira.boxee.tv/browse/BOXEE

As Darci said, if you have a specific problem let us know and well be mroe than willing to help you out if we can...In many cases its an already known issue and being worked on...

darcilicious
December 29th, 2010, 12:37 PM
Jira is more for reporting bugs, not for support (assistance with using the product)... kind of small but important difference.

Ph8
December 29th, 2010, 12:40 PM
Hehehe sorry just wante dto add another avenue where the Op could view bugs that have already been recorded as they may get a match there.....

rjwrichards
December 29th, 2010, 02:32 PM
good luck with calling D-link. totaly useless and all they will ultimatly say is return it to where u bought it... sad

PhatPhreddy
December 30th, 2010, 09:52 AM
Boxee seem to have shifted support onto the user community.. Fine when it was a free app but less fine when its a sold item.

They should / could at least have some full time staff running interference and improving comms.. A few blog posts doesnt tell us the status of many promised aspects.

CrashX
December 30th, 2010, 10:59 AM
I don't believe that Boxee has a customer phone number (they're a very small company).

You can use: support@boxee.tv or via the web: http://suppoprt.boxee.tv/new

Or you can post your issue here and the community of Boxee users would be very happy to help you :)

hmm ... typo in url :rolleyes::rolleyes:

darcilicious
December 30th, 2010, 12:00 PM
Oops, thanks for spotting that -- fixed!

(http://support.boxee.tv/new it is!)

stevo81989
December 30th, 2010, 12:06 PM
Boxee (at least for me) has been very responsive with my support requests. It may only be through email, but they are fairly responsive. however they may be a little overloaded at the moment. Like they said, these forums are a good place to ask questions.