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alm1ghty
May 16th, 2011, 12:25 PM
I am new to the Boxee Box and am just wondering if it is normal for the Netflix app to run slowly. Once I launch the app, it takes 2-3 minutes before I can browse anything in the app. I have also had a couple of movies that get stuck on retrieving. I am using a wired connection and have a 10Mbit line. I was able to stream movies (including those that got stuck) through my blu-ray player without any issues.

Is this normal? Is it an issue with the newest firmware? Any help would be appreciated. Thanks.

bryan
May 16th, 2011, 01:01 PM
I don't use netflix but I have improved performance for online tv shows and apps by changing the DNS server.

You can add open DNS or googles, 8.8.8.8 in your router.

Scratchy2000
May 16th, 2011, 01:27 PM
Bryan, this increases speed? Can you be a little clearer for novices like me? Thanks.

bryan
May 16th, 2011, 01:47 PM
yes, it was taking me up to 5 minutes to launch a online show of Family Guy. Once I updated the DNS server, I was watching it in under 60 seconds.

It only takes a minute or 2 to do and it's very easy so give it a shot

http://code.google.com/speed/public-dns/docs/using.html


To change your settings on a router:
In your browser, enter the IP address to access the router's administration console.
When prompted, enter the password to access network settings.
Find the screen in which DNS server settings are specified.
If there are IP addresses specified in the fields for the primary and seconday DNS servers, write them down for future reference.
Replace those addresses with Google IP addresses: 8.8.8.8 and 8.8.4.4.
Save and exit.
Restart your browser.
Test that your setup is working correctly; see Testing your new settings below.

zorlan
May 31st, 2011, 08:11 AM
This is actually great information, I entered Google's DNS into my router and it solved my netflix issues (sped it up greatly) It also greatly sped up the load times of movies on Nav-x. I was pretty shocked...I didn't think it would work.

the only issues I had were needing to reset the boxee boxes after this change and losing my mapped drives on my pc. I remapped the drives, reset the boxee boxes and their internet connections and everything is running extremely fast.

If there isn't a thread devoted to adding Google's DNS to troubleshoot internet issues...one should be added. Or this should be added to a current sticky if it is not.

Z

darcilicious
May 31st, 2011, 08:54 AM
I'll update this section


Other tips and tricks:
1) If you have buffering issues, you can try using another DNS to if it helps:
http://www.opendns.com/
http://code.google.com/speed/public-dns/

Of the Netflix FAQ (http://forums.boxee.tv/showthread.php?t=30095) that's stickied ;-) to be a bit more explicit.

robertm
May 31st, 2011, 08:59 AM
To make sure you have the best DNS server for your location you can run namebench:

http://code.google.com/p/namebench/

It will test all of the public DNS servers in your area and show you which one will be the most efficient. In my case Google's second DNS address (8.8.4.4) was the best.

zorlan
May 31st, 2011, 09:30 AM
Thanks Darci and Rob.

I will run that Rob and check mine. This is great information. I also see that in the Ip address of the boxee box it adds the DNS server IP before the local IP. Interesting.

robertm
May 31st, 2011, 11:27 AM
No problem. When we hit prime time hours and 70 percent of the internet traffic is streaming and most of it Netflix you want to be as efficient as possible.

zorlan
May 31st, 2011, 03:47 PM
Unreal. My Boxee Box internet experience has increased at least 100 times with this DNS thing...this is huge. Netflix loads so fast now, its unreal. I am a happy camper

:)

robertm
May 31st, 2011, 04:07 PM
I remember the first time I ran Namebench and it told me that google was over 300 percent better than my local ISP dns. I have ran it a couple of times since then and there is another service that is less than 5 percent better but I leave it alone. If it were significant I might change again but anything less than probably 15-20 percent is a "don't fix what ain't broke" situation.

It is funny that people are always reluctant to follow this advice because they compare their computer or other streaming device which runs fine and say it can't be the DNS but what they don't realize is that another device may be going to an entirely different CDN.

aaronwt
May 31st, 2011, 04:30 PM
Unreal. My Boxee Box internet experience has increased at least 100 times with this DNS thing...this is huge. Netflix loads so fast now, its unreal. I am a happy camper

:)

How long does it take now? I've never had an issue with the FiOS DNS but if it will take alot less time than it would be worth it for me to try it.

Curently for me it takes the netflix app 5 to 10 seconds to start.
And when starting a title it takes as few as ten seconds and as long as 30 seconds.(usually 10 to 20).

robertm
May 31st, 2011, 06:35 PM
You won't get any better on the loading of the channel than you see now. However, I never have 30 second buffer times on playing titles. Well, I say never, I see maybe one every couple of months and it is usually followed up by rebuffers indicating there is something wrong upstream. I usually see right at 10 seconds even on HD over a wireless connection with a 12 down.


Namebench also tests your current DNS server to compare to the public DNS servers so you will be able to tell if switching will be a big factor for you.

bryan
May 31st, 2011, 07:31 PM
hmmm, every time I change DNS and re-run the test, I get a different result. Here is the latest one.

This result is my router default that gave me so much trouble with the BB:

SYS-192.168.100.100 is
11.2%
Faster
than your current primary DNS server

zorlan
May 31st, 2011, 08:14 PM
hmmm, every time I change DNS and re-run the test, I get a different result. Here is the latest one.

This result is my router default that gave me so much trouble with the BB:

SYS-192.168.100.100 is
11.2%
Faster
than your current primary DNS server

I got the same result...I think it will always show the local one to be the best because it is the closest, but it is not the one one the internet. You should use the second one on the list.

robertm
May 31st, 2011, 08:54 PM
hmmm, every time I change DNS and re-run the test, I get a different result. Here is the latest one.

This result is my router default that gave me so much trouble with the BB:

SYS-192.168.100.100 is
11.2%
Faster
than your current primary DNS server

The results are going to change (especially this time of night) on internet activity and load. If it gave you a significant improvement on your first pass 11.2 is hardly reason to change it back, especially if it is a known problem. For me the initial results have given me a mostly super-fast error free experience not just for the Boxee but the Roku before it I have used for years.

But that brings up a good point. The fastest may not be the best because it is not testing specifically for Netflix. What you need is the closest fastest Netflix CDN which could be the second or third suggestion. Namebench does a great job of giving you options but it may still require some experimentation. Most people just choose Open-DNS or Google but there have been cases where another public provider was even better. And in my case before I ran namebench I changed mine to the opendns and the google 8.8.8.8 and I saw no real improvement but when I used the 8.8.4.4 it was remarkable.

bryan
May 31st, 2011, 09:20 PM
I changed to local Comcast and BB was pure crap. Went back to google and it was back to normal. I believe I'll be sticking with that

zorlan
May 31st, 2011, 10:15 PM
How long does it take now? I've never had an issue with the FiOS DNS but if it will take alot less time than it would be worth it for me to try it.

Curently for me it takes the netflix app 5 to 10 seconds to start.
And when starting a title it takes as few as ten seconds and as long as 30 seconds.(usually 10 to 20).

I can't tell you if it will improve your situation, but it is not dififcult to set and try. You have nothing to lose. If you know where to input the DNS server in the router it litterally takes a few minutes.

aaronwt
June 1st, 2011, 07:33 AM
I can't tell you if it will improve your situation, but it is not dififcult to set and try. You have nothing to lose. If you know where to input the DNS server in the router it litterally takes a few minutes.

I did the test and 156.154.71.1 UltraDNS-2 came out as the second fastest at 338% and 8.8.4.4 Google Public DNS-2 came out as the third fastest at 280%.

The first choice was 439% faster but it was OpenDNS. I can't use open DNS because it blocks me from accessing my emails from one of my domains.

So I entered those 2nd and 3rd DNS choices in my router. For the Boxee Box I just use my routers IP for both the gateway and DNS server which has always worked with my network devices. Things do start quicker now than with the FiOS DNS addresses I was using.

robertm
June 1st, 2011, 12:15 PM
I just ran mine again because it has been awhile and Google is now the 5th fastest but it still is only a 7.7% difference which is not enough for me to change. For me and my location OpenDNS is worse than my local ISP.