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  #1  
Old May 7th, 2010, 02:30 PM
erichouse8 erichouse8 is offline
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Default Win 7 64bit

I know boxee is not officially supported for Win7 64 Bit but is anyone having any issues? I have a problem where when i start web videos or even local videos i will see the dots to show that it is launching then I can hear the audio but the screen is frozen. My whole machine pretty much locks up and eventually the audio keeps looping like a broken record. This happens about once every two days but i really only use the box about 2-3 times a day so its a lot. the only way to fix it is to bounce the box. I thought it might be the machine but i dont have any problems with any other apps. I just installed the lates release and i had a problem with a video on my machine and about a couple hours later i had a problem with a video through revision3. Both had the same exact issue frozen screen then only audio then looping audio. Im at the point where i am going to rebuild the box but i figured i would ask first. then i have to decide whether or not i want to rebuild it with 64bit again. any help or insight greatly appreciated.
thanks
K
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  #2  
Old May 7th, 2010, 03:14 PM
darcilicious darcilicious is offline
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More info about your hardware specs please? Do you have the latest graphics drivers installed?

Can you enable logging? (Settings/System/Debug/Debug Level set to Debug)

I've been running Boxee on Windows x64 (Home Premium) for two weeks now without any kind of issues like the one you're describing (primarily for local content but some online content as well).
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  #3  
Old May 9th, 2010, 02:29 PM
paintball9 paintball9 is offline
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I can second that issue with windows 7 x64
my hardware is as follows

Amd Phenom II x4 965 @ 4.0Ghz
OCZ 4G DDR3 @ 1600Mhz
Ati Powercolor Radeon 5670 512mb DX11
Catalyst version Redwood 86.3

I have only tried local videos but when i try to play them it starts and I hear the audio but no visual appears. the selected file was a standard xvid video that I encoded. I can give you specs if you would like. (I havn't tried any x264 or mkv's yet) I am still scanning drives so I would like to try again later when my computer isn't under full load but i'm guessing that its not just that affecting the playback. Also when it goes black it doesn't respond to escape or back anymore.
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  #4  
Old May 9th, 2010, 03:07 PM
paintball9 paintball9 is offline
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Oh and another thing, a similar problem with VLC that i have been having specificially with windws 7 x64 has been narrowed down to problems with the directx output, (it doesn't happen with opengl) so this might be tied to directx 11.
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  #5  
Old May 9th, 2010, 03:55 PM
paintball9 paintball9 is offline
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I set the debug and caused the error and saved the log, sorry about all the scanning garbage, its not even close to done scanning my media so a large part of the log file is scan info, but hopefully this helps narrow it down.

http://www.megaupload.com/?d=F3YMV4WI
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  #6  
Old May 9th, 2010, 04:48 PM
rsava rsava is offline
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No issues here. Been using Win7 Home Premium (x64) for 2 months now and it is darn near perfect, both local media and online stuff (mostly local media).
See my specs in my sig.
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  #7  
Old May 9th, 2010, 06:40 PM
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judgeschambers judgeschambers is offline
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Have you tried to update all drivers, DX, flash Beta 10.1 and Silverlight?

If not, try the First Stop link in my sig. I have everything in that post to get the "no video" issue resolved with most windows vista and 7 set ups.
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  #8  
Old May 10th, 2010, 12:00 AM
paintball9 paintball9 is offline
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I tried updating but no luck. same problem. If you need any debug information from me let me know
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  #9  
Old May 10th, 2010, 12:02 AM
paintball9 paintball9 is offline
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I guess my last post didn't go through. I think its to do with the fact that my graphics card is a 5 series (ati 5670) VLC also has issues running hardware acceleration on video. i get a video so choppy i only see a frame ever 15 seconds but the audio is perfect. i believe that it is the same problem here. you havn't listed the 5 series as compatible in your first stop post, is that why?
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  #10  
Old May 10th, 2010, 06:41 AM
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judgeschambers judgeschambers is offline
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Quote:
Originally Posted by paintball9 View Post
I guess my last post didn't go through. I think its to do with the fact that my graphics card is a 5 series (ati 5670) VLC also has issues running hardware acceleration on video. i get a video so choppy i only see a frame ever 15 seconds but the audio is perfect. i believe that it is the same problem here. you havn't listed the 5 series as compatible in your first stop post, is that why?
VLC does not support GPU acceleration except I heard they have some new beta that somewhat works.

The ATI card? Well, we're not sure about anything but the ones listed. Is this because they don't support it or is it a driver issue with boxee? All I"ve been told by the dev's is that the ATI's listed are the one's that work with Boxee.
ATI cards, even the supported ones, have had some driver issues with boxee or visa verse. Some users have good luck and others don't.

You should try to use MPC-HC as it supports GPU acceleration. If you can play a full 1080p video in that, then you'll know if your card supports acceleration.
http://mpc-hc.sourceforge.net/media-...-features.html

Also, Windows Media Player 11 supports GPU acceleration.
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Last edited by judgeschambers; May 10th, 2010 at 06:48 AM.
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