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Old July 12th, 2010, 05:22 PM
yanivn yanivn is offline
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Join Date: Jul 2010
Posts: 7
Unhappy Unable to load subtitles from OpenSubtitles

Whenever I try to download subtitles to a movie or show using the integrated OpenSubtitles search, the subtitles fails to load.
It shows me a list of languages, and whatever language I choose, it simply goes back to the languages selection menu, and doesn't do a thing.

This behavior is consistent. I'm running the beta build 12594.

I think the problem is that boxee isn't trying to access the subtitles as an authenticated user.
I looked in the boxee subtitles folder in AppData, where all of the subtitle zip files are stored, and it seems the zip files aren't really zip files at all.
they are all HTML pages from opensubtitles website that say "you must be logged in..."

Is there any workaround to this problem?
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Old July 13th, 2010, 04:57 AM
marcel marcel is offline
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Join Date: Jul 2008
Posts: 11,055

can you post your boxee debug logs?
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Old July 13th, 2010, 09:28 AM
Rulo Rulo is offline
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Join Date: Feb 2010
Location: Minneapolis, MN
Posts: 378

Hi Marcel. For me Open Subs is working great again. The only problem is that Boxee won't remember to start with the selected subtitles after you stop the movie and come back. The earliest Beta would remember your selection and start always with those selected subs as default.
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Old July 13th, 2010, 12:06 PM
yanivn yanivn is offline
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Join Date: Jul 2010
Posts: 7

Attached the boxee.log and the downloaded "subtitles".

This issue happens to me from 2 different computers (in different networks)
Attached Files
File Type: zip (79.5 KB, 10 views)
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Old July 13th, 2010, 01:47 PM
yanivn yanivn is offline
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Join Date: Jul 2010
Posts: 7

I just looked again inside the supposed subtitle file and found this error message:

You are not logged-in. Try to login - this will help in most of cases
Sorry, maximum download count for IP: error getting your IP address, contact us exceeded. If you will continue trying to download, your IP will be blocked by our firewall. For more information read our FAQ or contact us, if you think you should not see this error. This deny will be removed after around 24 hours, so be patient.
I reset my ADSL modem to get a new IP address, and now everything works properly.

I'm not sure how it got to this situation, since I think I barely downloaded any subtitles.
It would be nice however if boxee could authenticate using my opensubtitles login credentials, so this error will not happen again.

Thanks for all your help,
you have a great product!
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Old July 24th, 2010, 11:15 PM
DGMurdockIII DGMurdockIII is offline
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Location: Indianapolis, IN
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it keeps saying connec tion failed for for me when i try
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Old November 23rd, 2010, 04:11 AM
newaj newaj is offline
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Join Date: Oct 2010
Posts: 19

regression: python error when downloading subtitles with OpenSubtitles

Hello! you may want to check this post.
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failed, load, opensubtitles, subtitles

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