Boxee

HBO Go app on Boxee Box - displaying two sets of controls and black line down right side of screen.

Details

  • Product:
    Boxee Client
  • Severity:
    Major
  • Version:
    Operations
  • Operating System:
    Boxee Box
  • Number of attachments:
    0

Description

Two sets of controls shown on full screen
Black line down just right of middle
Video will often stop and audio continues, around once every 20 minutes. Requires restarting the app to fix
Video will freeze and show neon green lines in bottom half. Restarting app doesn't fix, requires boxee box restart.
Pause button doesn't pause

I am connecting via hdmi to my samsung 720p tv.
Charter cable.
Ethernet to the boxee box.

Activity

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Shawn Rieger [Boxee] added a comment - 09/Aug/11 3:37 PM
Unable to duplicate on 1.2.0.20310 - 19in Insignia via HDMI
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Shawn Rieger [Boxee] added a comment - 09/Aug/11 3:37 PM Unable to duplicate on 1.2.0.20310 - 19in Insignia via HDMI
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Rafael Mizrahi [Boxee] added a comment - 11/Aug/11 7:41 AM
outz, please see if upgrade to latest version of boxee 1.2.0.20310 solves this issue
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Rafael Mizrahi [Boxee] added a comment - 11/Aug/11 7:41 AM outz, please see if upgrade to latest version of boxee 1.2.0.20310 solves this issue
Hide
outz added a comment - 12/Aug/11 7:45 PM - edited
hey guys. i updated to 1.2.0.20310-47e9e3e and im having the same issue when going to fullscreen on hbo go.

anything else i can do to assist you? theres been a few other posts on the forum from people with identical issues.... just wonder how we can reproduce it on your end. i wouldn't think it would be cable provider specific since i believe hbo go is just validating your credentials against your provider and then sending all the users to their main interface (unless im wrong)

i didn't have any freezing, but definitely faced the two sets of controls shown on full screen, and black line down just right of middle while watching true blood at full screen.

also, another user made a video of this problem if you want to see.

http://forums.boxee.tv/showthread.php?t=38618
Show
outz added a comment - 12/Aug/11 7:45 PM - edited hey guys. i updated to 1.2.0.20310-47e9e3e and im having the same issue when going to fullscreen on hbo go. anything else i can do to assist you? theres been a few other posts on the forum from people with identical issues.... just wonder how we can reproduce it on your end. i wouldn't think it would be cable provider specific since i believe hbo go is just validating your credentials against your provider and then sending all the users to their main interface (unless im wrong) i didn't have any freezing, but definitely faced the two sets of controls shown on full screen, and black line down just right of middle while watching true blood at full screen. also, another user made a video of this problem if you want to see. http://forums.boxee.tv/showthread.php?t=38618
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Brad Griffith added a comment - 24/Aug/11 3:30 PM
I experience the same issues using HBO:GO in fullscreen on the Boxee Box. We have to Boxes, actually, and both exhibit the same behavior. When not in fullscreen, things generally work as expected. There are occasional freezes when not in full screen mode, but the control glitches and permanent lines over top of the image don't appear.
Show
Brad Griffith added a comment - 24/Aug/11 3:30 PM I experience the same issues using HBO:GO in fullscreen on the Boxee Box. We have to Boxes, actually, and both exhibit the same behavior. When not in fullscreen, things generally work as expected. There are occasional freezes when not in full screen mode, but the control glitches and permanent lines over top of the image don't appear.
Hide
Joe Siewert [Boxee] added a comment - 01/Sep/11 11:27 AM
I have seen the two sets of controls shown and a black line down just right of middle on full screen on 1.2.0.20310 as well. Going through Charter cable.


Show
Joe Siewert [Boxee] added a comment - 01/Sep/11 11:27 AM I have seen the two sets of controls shown and a black line down just right of middle on full screen on 1.2.0.20310 as well. Going through Charter cable.

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Dates

  • Created:
    16/Jul/11 8:24 PM
    Updated:
    01/Sep/11 2:27 PM