Boxee

Box crashes when navigating into my movie library

Details

  • Type: Bug Bug
  • Status: Open
  • Priority: P2 P2
  • Resolution: Unresolved
  • Fix Version/s: None
  • Component/s: Media Library
  • Labels:
    None
  • Product:
    Boxee Client
  • Severity:
    Major
  • Version:
    1.5.0.23422
  • Operating System:
    Boxee Box
  • Number of attachments:
    0

Description

Boxee box crashes when i'm looking at my movie posters. I have to restart it to get the box to work again. It is also really slow loading them up and then crashes when I go through them

Activity

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Ami Ben-David [Boxee] added a comment -
Effrin, do you experience this issue when scrolling through your local movie library? does boxee restart when it crash or freeze? are you using NFO or ZIP/RAR files in your library?

Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug.
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
Boxee Box log may be found at *http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box)
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
Show
Ami Ben-David [Boxee] added a comment - Effrin, do you experience this issue when scrolling through your local movie library? does boxee restart when it crash or freeze? are you using NFO or ZIP/RAR files in your library? Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at *http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box) more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
Hide
Effrin Herrera added a comment -
Hi, this crash happens with my local movie files. Each of my files have NFO information that was added using Ember Media Manager. Boxee does not restart by itself - I have to manually restart it or unplug & replug it in. I will try to add the information you are requesting.

Also, I notice the movie summary is cut off after 4 lines. Can this be increased in the next update please? As well, the movie posters are so small now that you can't see them clearly! Please make the posters large. Thank you! :)
Show
Effrin Herrera added a comment - Hi, this crash happens with my local movie files. Each of my files have NFO information that was added using Ember Media Manager. Boxee does not restart by itself - I have to manually restart it or unplug & replug it in. I will try to add the information you are requesting. Also, I notice the movie summary is cut off after 4 lines. Can this be increased in the next update please? As well, the movie posters are so small now that you can't see them clearly! Please make the posters large. Thank you! :)
Hide
Ami Ben-David [Boxee] added a comment -
Effrin,
what you describe is a hang and not a crash,
please attach the DEBUG log to this ticket, we need more information to investigate.

thanks
Show
Ami Ben-David [Boxee] added a comment - Effrin, what you describe is a hang and not a crash, please attach the DEBUG log to this ticket, we need more information to investigate. thanks
Hide
Effrin Herrera added a comment -
Ok, I will try to do what you ask tomorrow. Hang/crash/lock-up... whatever it is called, please just fix it. Thanks!
Show
Effrin Herrera added a comment - Ok, I will try to do what you ask tomorrow. Hang/crash/lock-up... whatever it is called, please just fix it. Thanks!
Hide
Ami Ben-David [Boxee] added a comment -
we will to look into this issue, please provide us with the DEBUG log,
also, do you experience this issue when not using NFOs with your video files?
Show
Ami Ben-David [Boxee] added a comment - we will to look into this issue, please provide us with the DEBUG log, also, do you experience this issue when not using NFOs with your video files?
Hide
Effrin Herrera added a comment - - edited
I have been trying to get Boxee to scan my local files, but it is taking forever. It keeps saying "no local media yet" no matter what I do.

It has finally started to scan my movies, but I still get that message. I will try to send you the debug log after all this is over with, whenever that is.

I have NFO for all of my video files, so I can't say if the issue is only with NFO files or other files as well.

So can you increase the size of the posters so we can see them clearly in the next update? They're really too small with 12 posters being shown at a time. Or maybe once you click on one of the 12 posters, when it takes you to the next screen where the movie synopsis is (again, 4 lines is not enough information), can we have a large poster at that screen at least?
Show
Effrin Herrera added a comment - - edited I have been trying to get Boxee to scan my local files, but it is taking forever. It keeps saying "no local media yet" no matter what I do. It has finally started to scan my movies, but I still get that message. I will try to send you the debug log after all this is over with, whenever that is. I have NFO for all of my video files, so I can't say if the issue is only with NFO files or other files as well. So can you increase the size of the posters so we can see them clearly in the next update? They're really too small with 12 posters being shown at a time. Or maybe once you click on one of the 12 posters, when it takes you to the next screen where the movie synopsis is (again, 4 lines is not enough information), can we have a large poster at that screen at least?
Hide
Ami Ben-David [Boxee] added a comment -
Effrin, regarding the thumbnails size, please go to this ticket, comment and vote on it. BOXEE-11921

thanks
Show
Ami Ben-David [Boxee] added a comment - Effrin, regarding the thumbnails size, please go to this ticket, comment and vote on it. BOXEE-11921 thanks

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Dates

  • Created:
    Updated: