Boxee

Unidentified TV show wont auto identify the rest of the files in folder (or origional file) after a single file in folder was manually identified.

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: P3
  • Resolution: Won't Fix
  • Fix Version/s: None
  • Component/s: Media Library
  • Labels:
    None
  • Severity:
    Minor
  • Version:
    0.9.22
  • Operating System:
    Windows 7
  • Number of attachments:
    0

Description

Basically i have some TV shows that could not be automatically conformed to the naming conventions of boxee by using the media rename i was using, and i was hoping to avoid hand renaming them all. So instead i went in and tried to manually identify the TV shows that it was having problems with. I originally tried identifying one episode,then automatically applying those settings to the rest of the files in that same folder. I did this for all my unidentified seasons of TV shows (using the auto identify rest of the files in the folder) so basically doing this task 1 time for each season. What resulted was none of the files being moved to the identified section. The shows appeared to be identified though because their info in "unidentified media" folder now reflected a different thumbnail image and proper info,but it still didn't appear in the identified folder. Please note that not even the single file i actually manually identified was moved, nore were any of the other files in the folder. Later i decided to see if it would do it if i only identified a single file and it then worked fine. As long as i didn't choose the "automatically identify other files in this folder" it was moved over to the identified section.

The order of actions in this log once in unidentified media section

1. re-manually identified futurama season 1 applying all settings to other files in folder (naming convention used for these files was Futurama Season.1 - 1x02 - Episode Name.mkv) (no files got moved after)
2. re-manually identified futurama season 1 applying all settings to other files in folder (no files got moved after)
3. re-manually identified x-files season 1 applying all settings to other files in folder (naming convention used for these files was X-Files - 1x01 - EpisodeName.mkv) (no files got moved after)
4. re-manuall identified xfiles season 1 episode 1 DID NOT apply all settings to other files in folder (the 1 file was moved to TV SHOW identified after)
5. re-manually identified xfiles season 2 episode 1 DID NOT apply all settings to other files in folder(the 1 file was moved to TV SHOW identified after)
6. re-manually identified futurama season 1 episode 1 DID NOT apply all settings to other files in folder(the 1 file was moved to TV SHOW identified after)

Activity

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Ami Ben-David [Boxee] added a comment - 02/Sep/10 3:51 AM
Hi Bret,
by your log file i see that the naming of your unresolved TV Shows is incorrect,
your Futurama episodes file names is : Futurama Season.5 - 5x07 - Teenage Mutant Leela's Hurdles.mkv
the correct naming for boxee to resolve correctly should be : Futurama 5x07 - Teenage Mutant Leela's Hurdles.mkv

you can use this as a guide: http://boxee.zendesk.com/entries/42693-correctly-naming-local-media-files

please keep us updated if this helped.
Show
Ami Ben-David [Boxee] added a comment - 02/Sep/10 3:51 AM Hi Bret, by your log file i see that the naming of your unresolved TV Shows is incorrect, your Futurama episodes file names is : Futurama Season.5 - 5x07 - Teenage Mutant Leela's Hurdles.mkv the correct naming for boxee to resolve correctly should be : Futurama 5x07 - Teenage Mutant Leela's Hurdles.mkv you can use this as a guide: http://boxee.zendesk.com/entries/42693-correctly-naming-local-media-files please keep us updated if this helped.
Hide
Ami Ben-David [Boxee] added a comment - 12/Sep/10 1:43 PM
Bret,
Can you update us with this issue?
did you try the boxee naming for these files?
Show
Ami Ben-David [Boxee] added a comment - 12/Sep/10 1:43 PM Bret, Can you update us with this issue? did you try the boxee naming for these files?
Hide
Brett Williams added a comment - 13/Sep/10 4:15 AM
Hey, sorry for the late reply, i was out of town for a while. Update is as follows. When i adhere to perfect naming conventions, then it identifies the TV show just fine and moved them to the TV section. However, the reason that these files weren't named perfectly is because this is how my "auto rename" program named them (with the season attached to the file name. not sure why). So was hoping that when you manually identify an episode then choose "attempt to identify other files in this folder" that it would assume all those files are of the same TV show and would look for the season and episode identifiers regardless of other naming conventions in the file. I thought this is how it worked and that it was a bug for not recognizing it. However, now i realize that i was just wrong and this isn't a feature and if you don't adhere to the naming conventions that you have to manually identify the individual files each one by one. (i think this would be a nice feature however incase your rename program isn't naming it perfectly right for you like mine did :P). Anyway, so long story short, sorry i thought it was a bug but its just my mistake lol. Thank you so much for your help, sorry for the late reply :).
Show
Brett Williams added a comment - 13/Sep/10 4:15 AM Hey, sorry for the late reply, i was out of town for a while. Update is as follows. When i adhere to perfect naming conventions, then it identifies the TV show just fine and moved them to the TV section. However, the reason that these files weren't named perfectly is because this is how my "auto rename" program named them (with the season attached to the file name. not sure why). So was hoping that when you manually identify an episode then choose "attempt to identify other files in this folder" that it would assume all those files are of the same TV show and would look for the season and episode identifiers regardless of other naming conventions in the file. I thought this is how it worked and that it was a bug for not recognizing it. However, now i realize that i was just wrong and this isn't a feature and if you don't adhere to the naming conventions that you have to manually identify the individual files each one by one. (i think this would be a nice feature however incase your rename program isn't naming it perfectly right for you like mine did :P). Anyway, so long story short, sorry i thought it was a bug but its just my mistake lol. Thank you so much for your help, sorry for the late reply :).
Hide
Ami Ben-David [Boxee] added a comment - 13/Sep/10 5:02 AM
Thanks for your reply and information
that was very useful!

cheers
Show
Ami Ben-David [Boxee] added a comment - 13/Sep/10 5:02 AM Thanks for your reply and information that was very useful! cheers
Hide
Ami Ben-David [Boxee] added a comment - 13/Sep/10 5:03 AM
This is not an issue, boxee did not recognized the file names correctly, renaming them helped.
Show
Ami Ben-David [Boxee] added a comment - 13/Sep/10 5:03 AM This is not an issue, boxee did not recognized the file names correctly, renaming them helped.
Hide
Will added a comment - 03/Jan/11 12:43 AM - edited
I have to disagree. It is an issue!! Big one!

Your average user would be so fed up right now because of this issue. Most would be so confused and would either return their Boxee Box or hide it away in the attic and forget about it. It's that bad.

The forums are filled with people struggling to get this working correctly. Making users rename all their content is simply, a death trap for your user base. Because of this 1 issue there is no way I can recommend this product to anyone other than a geek with no life.

I let my brother, 23 years of age, who is currently getting a bachelor's degree in IT play around with it. He gave up after 10 minutes. Not good!

He rated it an F.

Bottom line is many other devices, play and identify his content correctly as is and not worth it for him to even try and fix it just for Boxee. Ouch! I've had similar experiences.

This naming "policy" is way over the top and uncalled for.

If a user manually identifies a file the file name should NOT matter 1 bit. The user just told you the information that was offered is correct so use it.

Took me hours to rename all my files and 2012 was a real pain. Found on IMDB just fine but because the file name was not perfect Boxee would not add to the library, even though a manual identify found it just fine, you get "Unable to bring in movie details".

Unacceptable!!

A.) The average user would have no clue what that means.

B.) Should work anyways, user just said what file it is. Ignore the file name, it simply should not matter one bit when doing a manual identify.

This includes manually identifying files in a directory as part of a series or season.

If the user is telling you the file is part of a series and/or season and to scan the rest in the folder for the same, the user is telling you to assume that fact. Thus the only thing Boxee should care about at this point is the Episode number or the name of the Episode.

That's it at that point, because the user already has told BB what show/movie the files belong to.

So please reconsider!

Edit: CleanUp
Show
Will added a comment - 03/Jan/11 12:43 AM - edited I have to disagree. It is an issue!! Big one! Your average user would be so fed up right now because of this issue. Most would be so confused and would either return their Boxee Box or hide it away in the attic and forget about it. It's that bad. The forums are filled with people struggling to get this working correctly. Making users rename all their content is simply, a death trap for your user base. Because of this 1 issue there is no way I can recommend this product to anyone other than a geek with no life. I let my brother, 23 years of age, who is currently getting a bachelor's degree in IT play around with it. He gave up after 10 minutes. Not good! He rated it an F. Bottom line is many other devices, play and identify his content correctly as is and not worth it for him to even try and fix it just for Boxee. Ouch! I've had similar experiences. This naming "policy" is way over the top and uncalled for. If a user manually identifies a file the file name should NOT matter 1 bit. The user just told you the information that was offered is correct so use it. Took me hours to rename all my files and 2012 was a real pain. Found on IMDB just fine but because the file name was not perfect Boxee would not add to the library, even though a manual identify found it just fine, you get "Unable to bring in movie details". Unacceptable!! A.) The average user would have no clue what that means. B.) Should work anyways, user just said what file it is. Ignore the file name, it simply should not matter one bit when doing a manual identify. This includes manually identifying files in a directory as part of a series or season. If the user is telling you the file is part of a series and/or season and to scan the rest in the folder for the same, the user is telling you to assume that fact. Thus the only thing Boxee should care about at this point is the Episode number or the name of the Episode. That's it at that point, because the user already has told BB what show/movie the files belong to. So please reconsider! Edit: CleanUp

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Dates

  • Created:
    02/Sep/10 1:55 AM
    Updated:
    12/Jul/11 10:49 AM
    Resolved:
    13/Sep/10 5:03 AM