Boxee

Boxee Box does not come up from standby using the web remotes such as the iPhone remote

Details

  • Labels:
  • Boxee Build Number:
    1.0.2.16619
  • Operating System:
    Boxee Box
  • Number of attachments:
    0
  • Description:
    Hide
    scenario:
    1. put boxee box to sleep using the shutdown menu or using power saving options.
    2. try to wake up boxee using a web api remote such as the iPhone remote.
    result: boxee does not wake up from sleep mode.
    workaround: use the RF boxee box remote.

    user notes:
    When I leave the Boxee Box in standby, the logo is dim to start with, after a couple of days in standby, the logo lights up again and then I can't turn it back on.
    After I hit button on the iPhone remote the box completely turns OFF and then I have to turn it back ON with the RF remote.

    Show
    scenario: 1. put boxee box to sleep using the shutdown menu or using power saving options. 2. try to wake up boxee using a web api remote such as the iPhone remote. result: boxee does not wake up from sleep mode. workaround: use the RF boxee box remote. user notes: When I leave the Boxee Box in standby, the logo is dim to start with, after a couple of days in standby, the logo lights up again and then I can't turn it back on. After I hit button on the iPhone remote the box completely turns OFF and then I have to turn it back ON with the RF remote.

Activity

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Ami Ben-David added a comment - 23/Nov/10 4:04 AM
Hi, Can you provide DEBUG logs of the boxee box when this issue is reproduced?

Debug mode: Settings>System>Advanced>Debug level set to DEBUG
reproduce this issue and go from another computer in your network to http://boxeebox_ip:8080
click on "get latest" and download the latest 'boxee logs' file, attach this file to this issue.

Thanks
Show
Ami Ben-David added a comment - 23/Nov/10 4:04 AM Hi, Can you provide DEBUG logs of the boxee box when this issue is reproduced? Debug mode: Settings>System>Advanced>Debug level set to DEBUG reproduce this issue and go from another computer in your network to http://boxeebox_ip:8080 click on "get latest" and download the latest 'boxee logs' file, attach this file to this issue. Thanks
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rafael added a comment - 23/Nov/10 9:40 AM
the scenario does not sound like a hang because the "iPhone remote the box completely turns OFF "
and "I have to turn it back ON with the RF remote"
this indicate that the box was responsive to remote IR and web commands all the time.
1. the box entered standby mode using the shutdown menu or using the power saving feature?
2. could it be that this issue is only an iPhone remote issue?
Show
rafael added a comment - 23/Nov/10 9:40 AM the scenario does not sound like a hang because the "iPhone remote the box completely turns OFF " and "I have to turn it back ON with the RF remote" this indicate that the box was responsive to remote IR and web commands all the time. 1. the box entered standby mode using the shutdown menu or using the power saving feature? 2. could it be that this issue is only an iPhone remote issue?
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Arkesh Kumar added a comment - 23/Nov/10 2:52 PM
1. I put the box to sleep using the shutdown menu using the iPhone app. The logo dims.
2. After a couple of days in sleep (didn't turn it ON again), the logo lights up.
3. The box does not respond to the remote (either the iPhone or the RF remote) and I get "No signal" on the TV (connected using HDMI)
4. Kept hitting keys randomly on the iPhone remote and the box shut down completely.
5. Turned it back on using the RF remote.
Show
Arkesh Kumar added a comment - 23/Nov/10 2:52 PM 1. I put the box to sleep using the shutdown menu using the iPhone app. The logo dims. 2. After a couple of days in sleep (didn't turn it ON again), the logo lights up. 3. The box does not respond to the remote (either the iPhone or the RF remote) and I get "No signal" on the TV (connected using HDMI) 4. Kept hitting keys randomly on the iPhone remote and the box shut down completely. 5. Turned it back on using the RF remote.
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rafael added a comment - 24/Nov/10 4:00 AM
ok. reproduced.
I am changing the subject of the issue into
"Boxee Box does not come up from standby using the web remotes such as the iPhone remote"
issue increased to critical because it forces the user to manually power off the box.
Show
rafael added a comment - 24/Nov/10 4:00 AM ok. reproduced. I am changing the subject of the issue into "Boxee Box does not come up from standby using the web remotes such as the iPhone remote" issue increased to critical because it forces the user to manually power off the box.

People

Dates

  • Created:
    23/Nov/10 2:12 AM
    Updated:
    30/Jan/11 10:36 AM