Boxee

Boxee box UI hang constantly after starting a movie from applications like navi-x

Details

  • Severity:
    Critical
  • Version:
    1.0.1.16319
  • Operating System:
    Boxee Box
  • Number of attachments:
    0

Description

After starting a movie from applications like navi-x, if i try to go back to the menu, using the "menu/back" button on the remote, the system hangs.
Has been consistently happening today. Had to reboot the system to get it working. Can you let me know what logs should i collect when the system is in this state.

Also it would be great to add a shortcut/key to reboot the box. Because of repeated hangs, it is a pain to reboot the system with out a dedicated "option" on the remote to reboot the system (not the power button on the box).

Issue Links

Activity

Hide
Ami Ben-David [Boxee] added a comment -
Hi, is this issue occurs with other boxee applications (such as revision3, TED etc.)?
Show
Ami Ben-David [Boxee] added a comment - Hi, is this issue occurs with other boxee applications (such as revision3, TED etc.)?
Hide
Rafael Mizrahi [Boxee] added a comment -
Please enable the Debug log
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug.
DEBUG log slows down the performance. so afterward, switch the log level back to INFO
Boxee Box log may be found at http://boxeebox:8080/
Show
Rafael Mizrahi [Boxee] added a comment - Please enable the Debug log Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to INFO Boxee Box log may be found at http://boxeebox:8080/
Hide
Ken added a comment - - edited
I can confirm this issue with Navi-X. Have NOT seen this issue with Revision3. Also noticeable is when I try to stop the video, the video wouldn't stop and continues to play while the OSD hangs and will not response. Sometimes after a few minutes the video finally stops and I'm back at the Navi-X menu while other times it freezes and I have to reboot.
Show
Ken added a comment - - edited I can confirm this issue with Navi-X. Have NOT seen this issue with Revision3. Also noticeable is when I try to stop the video, the video wouldn't stop and continues to play while the OSD hangs and will not response. Sometimes after a few minutes the video finally stops and I'm back at the Navi-X menu while other times it freezes and I have to reboot.
Hide
Ben added a comment -
Confirmed this same issue - the loading bar will spin endlessly, and if you try to back out of the load, the box will hang and/or crash.
Show
Ben added a comment - Confirmed this same issue - the loading bar will spin endlessly, and if you try to back out of the load, the box will hang and/or crash.
Hide
Yonathan Yusim [Boxee] added a comment -
Resolved at 17644
Show
Yonathan Yusim [Boxee] added a comment - Resolved at 17644
Hide
Ami Ben-David [Boxee] added a comment -
verified on 1.1.0.17713
Show
Ami Ben-David [Boxee] added a comment - verified on 1.1.0.17713

People

Vote (21)
Watch (9)

Dates

  • Created:
    Updated:
    Resolved: