Boxee

Thumbnails stop loading after playback or after box has been on for a few hours.

Details

  • Severity:
    Critical
  • Version:
    1.0.3.17064
  • Operating System:
    Boxee Box
  • Number of attachments:
    6

Description

repro:
launch Revision3 app (reproduced also with collegehumor and onionnews)
OR navigate to Shows>Channels>Revision3
play a video
skip FF few times

result:
video does not buffe, quits back to application, and once going back to APPS screen thumbnails are not loaded on boxee at all.
only a reboot or switching user resolve this issue.

original report:
After the box has been on for a few hours, thumbnails stop loading. This includes all show, movie, app and the thumbnails for popular videos on the home screen. Choosing to shutdown the box from the menu seems to fix the problem, the box doesn't actually shutdown but seems to do a soft restart and then all thumbnails work again. I will turn on debug to attempt to capture this to add it to this report.
  1. boxee.1295888119.21470.tar.bz2
    24/Jan/11 12:33 PM
    127 kB
    david
  2. boxee.1295888220.21512.tar.bz2
    24/Jan/11 12:33 PM
    128 kB
    david
  3. boxee.1295888269.21565.tar.bz2
    24/Jan/11 12:33 PM
    129 kB
    david
  4. boxee.1295888288.21660.tar.bz2
    24/Jan/11 12:34 PM
    129 kB
    david
  5. boxee.1303935935.32507.tar.bz2
    27/Apr/11 5:26 PM
    315 kB
    Jeremy Milum
  1. no_thumbs.jpg
    578 kB
    24/Jan/11 12:34 PM

Issue Links

Activity

Hide
mrjohnyblaze added a comment -
I have experienced this bug intermittently.
Show
mrjohnyblaze added a comment - I have experienced this bug intermittently.
Hide
Brian Ingoldsby added a comment -
If there is some way to update this bug - my build number is wrong. I am currently running 1.0.2.16619
Show
Brian Ingoldsby added a comment - If there is some way to update this bug - my build number is wrong. I am currently running 1.0.2.16619
Hide
Brian Ingoldsby added a comment -
I was able to repeat the issue by watching a full episode of dexter and then going to apps. My movie thumbs and show thumbs were loading still, but no apps and no home screen thumbs were loading. Shutdown actually shut the box down for a change instead of rebooting it - I have it set to debug, so hopefully this log is good...
Show
Brian Ingoldsby added a comment - I was able to repeat the issue by watching a full episode of dexter and then going to apps. My movie thumbs and show thumbs were loading still, but no apps and no home screen thumbs were loading. Shutdown actually shut the box down for a change instead of rebooting it - I have it set to debug, so hopefully this log is good...
Hide
Ami Ben-David [Boxee] added a comment -
Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug.
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
Boxee Box log may be found at http://boxeebox:8080/ click on the "Get latest " link.
more information at
http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
Show
Ami Ben-David [Boxee] added a comment - Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at http://boxeebox:8080/ click on the "Get latest " link. more information at http://support.boxee.tv/entries/43963-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
Hide
Brian Ingoldsby added a comment -
I did attach a debug log, is it not what you need?
Show
Brian Ingoldsby added a comment - I did attach a debug log, is it not what you need?
Hide
Ami Ben-David [Boxee] added a comment -
it is empty.. it's missing the boxee debug log file.
try reproducing this issue again and follow the instructions.
Show
Ami Ben-David [Boxee] added a comment - it is empty.. it's missing the boxee debug log file. try reproducing this issue again and follow the instructions.
Hide
Brian Ingoldsby added a comment -
Hopefully this log works..
Show
Brian Ingoldsby added a comment - Hopefully this log works..
Hide
Will added a comment -
More like after 30 minutes. :(

Gave it another 30 minutes to see if thumbnails ever loaded but they don't, just show the loading thumbnail animation for forever until rebooting.
Show
Will added a comment - More like after 30 minutes. :( Gave it another 30 minutes to see if thumbnails ever loaded but they don't, just show the loading thumbnail animation for forever until rebooting.
Hide
cpisto added a comment -
I have seen the same thing happen several times after various activities from extended idle time to use of apps to watching of videos, both on the previous firmware and on latest 1.0.3.17064

Extremely annoying and the only way I've been able to get thumbnails loading again for apps and the homescreen videos is to reboot the boxee box.
Show
cpisto added a comment - I have seen the same thing happen several times after various activities from extended idle time to use of apps to watching of videos, both on the previous firmware and on latest 1.0.3.17064 Extremely annoying and the only way I've been able to get thumbnails loading again for apps and the homescreen videos is to reboot the boxee box.
Hide
The Richmonds added a comment -
I have this same problem although I don't use Revision 3 at all. Problem became pronounced (I only really noticed it, but it may have been present before) after the SP3 update.
Show
The Richmonds added a comment - I have this same problem although I don't use Revision 3 at all. Problem became pronounced (I only really noticed it, but it may have been present before) after the SP3 update.
Hide
cpisto added a comment -
This happens to me after watching basically any feature length movie. Returning to the home screen or apps list after, almost without fail results in all image thumbnails being replaced with never-ending "loading" animations. Only way to fix is to reboot the boxee box.
Show
cpisto added a comment - This happens to me after watching basically any feature length movie. Returning to the home screen or apps list after, almost without fail results in all image thumbnails being replaced with never-ending "loading" animations. Only way to fix is to reboot the boxee box.
Hide
david added a comment - - edited
i have also been experiencing the same issue since SP2. it is intermittent but often. i'll play files over my wired network and when i return to any menu with internet generated thumbnails it's just the spinning circle. for me i can rectify the issue by simply starting any internet app or file. usually i just start up the browser, go back to the apps or home screen and everything is fine again. i never shut down or sleep my box and unlike others mentioned, i have never had this issue with the box just sitting for any amount of time, only after playing local files. screenshot and logs attached.
Show
david added a comment - - edited i have also been experiencing the same issue since SP2. it is intermittent but often. i'll play files over my wired network and when i return to any menu with internet generated thumbnails it's just the spinning circle. for me i can rectify the issue by simply starting any internet app or file. usually i just start up the browser, go back to the apps or home screen and everything is fine again. i never shut down or sleep my box and unlike others mentioned, i have never had this issue with the box just sitting for any amount of time, only after playing local files. screenshot and logs attached.
Hide
Peter added a comment -
Have seen the same issue. Does not happen every time.
Used techzilla app, watched some video. Left the app, Thumb nails would not load, no app would load. no videos or web pages would load.
Had to reboot the boxee box for things to start working. I am on wired internet net. I have the latest build
Show
Peter added a comment - Have seen the same issue. Does not happen every time. Used techzilla app, watched some video. Left the app, Thumb nails would not load, no app would load. no videos or web pages would load. Had to reboot the boxee box for things to start working. I am on wired internet net. I have the latest build
Hide
Jonathan Quail added a comment -
I have also seen this issue on occasion. Usually it occurs after I wake the Boxee up from sleep. It doesn't affect the functionality. If I then go into a local video and watch it, when complete and I go back to the Boxee screen - the thumbnails load fine.

I will attempt to get a debug log of this and attach it to the ticket.
Show
Jonathan Quail added a comment - I have also seen this issue on occasion. Usually it occurs after I wake the Boxee up from sleep. It doesn't affect the functionality. If I then go into a local video and watch it, when complete and I go back to the Boxee screen - the thumbnails load fine. I will attempt to get a debug log of this and attach it to the ticket.
Hide
david added a comment -
is there any chance yonathan can chime in here with an update on how a fix for this is looking? the issue seems to be getting worse for me. twice today i had the same issue as i previously described and my normal remedy of starting any content that is pulled from the internet did not work. like others i am now also having to shut down and restart the box to fix it. what was an annoyance has become a major problem with the usability of the box.

thanks.
Show
david added a comment - is there any chance yonathan can chime in here with an update on how a fix for this is looking? the issue seems to be getting worse for me. twice today i had the same issue as i previously described and my normal remedy of starting any content that is pulled from the internet did not work. like others i am now also having to shut down and restart the box to fix it. what was an annoyance has become a major problem with the usability of the box. thanks.
Hide
Jeremy Milum added a comment -
I was able to remedy the problem by going to 'switch user' and then just choosing my same user account. then all the thumbnails started resolving again.
Show
Jeremy Milum added a comment - I was able to remedy the problem by going to 'switch user' and then just choosing my same user account. then all the thumbnails started resolving again.
Hide
Brian Cole added a comment -
This Issue is espically annoying for shows that have a mix of online and local content because the local content dissapears and the online content is the only content selectable.
Show
Brian Cole added a comment - This Issue is espically annoying for shows that have a mix of online and local content because the local content dissapears and the online content is the only content selectable.
Hide
Colm Quinn added a comment -
I have the same issue as the OP. My box is set to be always on. When I first start to browse shows for the evening, none of the pictures will load. If I restart the box or log off, the issue is resolved until the next day or long idle period.
Show
Colm Quinn added a comment - I have the same issue as the OP. My box is set to be always on. When I first start to browse shows for the evening, none of the pictures will load. If I restart the box or log off, the issue is resolved until the next day or long idle period.
Hide
Johan van Brug added a comment -
Yeah, i have this to all the time. Seems to go away when you play a youtube video and stop it again. Then the thumbnails show up again.
For me this is the only real bug atm.
Show
Johan van Brug added a comment - Yeah, i have this to all the time. Seems to go away when you play a youtube video and stop it again. Then the thumbnails show up again. For me this is the only real bug atm.
Hide
S Evardson added a comment -
Mine does this too, usually after watching a Twit or Rev3 show, damn annoying. Will try the loading the youtube vid thing to see if that works better than rebooting once or twice a day.
Show
S Evardson added a comment - Mine does this too, usually after watching a Twit or Rev3 show, damn annoying. Will try the loading the youtube vid thing to see if that works better than rebooting once or twice a day.
Hide
Chris Rocco added a comment -
I don't have any trouble streaming video when my Boxee Box stops downloading/displaying app icons/media cover-art, movie images on the home screen/etc. I have not figured out how to reproduce it intentionally, but sometimes it happens multiple times a day - what a pain!
Show
Chris Rocco added a comment - I don't have any trouble streaming video when my Boxee Box stops downloading/displaying app icons/media cover-art, movie images on the home screen/etc. I have not figured out how to reproduce it intentionally, but sometimes it happens multiple times a day - what a pain!
Hide
Jason M Page added a comment -
This happened to me for the first time last night after using a variety of apps that I don't normally use, including apps for movie trailers, etc. Pretty irritating, had to reboot the box to clean it up.
Show
Jason M Page added a comment - This happened to me for the first time last night after using a variety of apps that I don't normally use, including apps for movie trailers, etc. Pretty irritating, had to reboot the box to clean it up.
Hide
Tony Montaino added a comment -
Verified this is happening to me to, most of the time its right after I am done using the boxee browser
Show
Tony Montaino added a comment - Verified this is happening to me to, most of the time its right after I am done using the boxee browser
Hide
Brian Cole added a comment -
After some testing this issue only seems to happen if I play a video from start to finish. So If I exit the video before it ends the images load properly. Very strange.
Show
Brian Cole added a comment - After some testing this issue only seems to happen if I play a video from start to finish. So If I exit the video before it ends the images load properly. Very strange.
Hide
david added a comment - - edited
i tested Brian Cole's theory last night and am seeing the same thing. for my local files, normally once the credits begin i ff until it stops on it's own - every time my thumbs don't load. i watched 6 local files last night and manually stopped them all before the end of the file. every time my thumbs loaded as they should. i will continue to test this as i'm watching local content. nice discovery Brian...
Show
david added a comment - - edited i tested Brian Cole's theory last night and am seeing the same thing. for my local files, normally once the credits begin i ff until it stops on it's own - every time my thumbs don't load. i watched 6 local files last night and manually stopped them all before the end of the file. every time my thumbs loaded as they should. i will continue to test this as i'm watching local content. nice discovery Brian...
Hide
Brian Cole added a comment -
using version 1.1.0.18203 I have yet to see this issue happen. Looking promising :)
Show
Brian Cole added a comment - using version 1.1.0.18203 I have yet to see this issue happen. Looking promising :)
Hide
david added a comment -
@Brian : same here, let's hope it sticks!
Show
david added a comment - @Brian : same here, let's hope it sticks!
Hide
Gerald Gay added a comment -
today my thumbnails have stopped loading and even after a re-boot they still will not load.......tried to do a factory reset and when the yellow light comes on and after the d-link splash screen goes away I get no hdmi signal so i have no way to select to go back to factory settings??? running version 1.0.4.17443 on boxee box
Show
Gerald Gay added a comment - today my thumbnails have stopped loading and even after a re-boot they still will not load.......tried to do a factory reset and when the yellow light comes on and after the d-link splash screen goes away I get no hdmi signal so i have no way to select to go back to factory settings??? running version 1.0.4.17443 on boxee box
Hide
Jeremy Milum added a comment -
I experienced this again for the first time at v1.1.0.18743. Movies and Apps were not displaying any thumbnails, just spinners. I went and enabled the debug log, then loaded the Movie, Apps, and Shows (which displayed thumbnails correctly) screens again. I then did a log out/log in which appeared to cause a crash, the green logo apeared and then I was logged back in and everything started working correctly. The debug log is attached.
Show
Jeremy Milum added a comment - I experienced this again for the first time at v1.1.0.18743. Movies and Apps were not displaying any thumbnails, just spinners. I went and enabled the debug log, then loaded the Movie, Apps, and Shows (which displayed thumbnails correctly) screens again. I then did a log out/log in which appeared to cause a crash, the green logo apeared and then I was logged back in and everything started working correctly. The debug log is attached.
Hide
Chris Rocco added a comment -
I believe that this issue was fixed in the first firmware update in May, 2011.
Show
Chris Rocco added a comment - I believe that this issue was fixed in the first firmware update in May, 2011.
Hide
Brian Cole added a comment -
using the latest fw I'm getting this issue again,If I play a video and let it end completely all the images have spinning circles but if I exit the video before it ends everythings fine.
Show
Brian Cole added a comment - using the latest fw I'm getting this issue again,If I play a video and let it end completely all the images have spinning circles but if I exit the video before it ends everythings fine.
Hide
david added a comment -
this issue is back again using 1.2.0.20088 as wll. if a file is allowed to run to completion thumbnails won't load. stopping the file early and everything seems fine.
Show
david added a comment - this issue is back again using 1.2.0.20088 as wll. if a file is allowed to run to completion thumbnails won't load. stopping the file early and everything seems fine.
Hide
Will added a comment -
Indeed. And like before if it does happen you can then simply start another one and quickly exit and fixes itself again.
Show
Will added a comment - Indeed. And like before if it does happen you can then simply start another one and quickly exit and fixes itself again.
Hide
Jan T. Notland added a comment -
+1 on this. Problem is back.
Show
Jan T. Notland added a comment - +1 on this. Problem is back.
Hide
Mat Davis added a comment -
Yep, it's back in 1.2.0.20151(July 14) too.
Show
Mat Davis added a comment - Yep, it's back in 1.2.0.20151(July 14) too.
Hide
Brian Cole added a comment -
So whats going on with this issue?
Show
Brian Cole added a comment - So whats going on with this issue?
Hide
Kenneth Macleod added a comment -
+1 on this
Show
Kenneth Macleod added a comment - +1 on this
Hide
Aaron De Vries added a comment -
looks like Eli the guy who was assigned to this back when it started is no longer following - thus not being notified of replies here - I'll shoot Marcel an email
Show
Aaron De Vries added a comment - looks like Eli the guy who was assigned to this back when it started is no longer following - thus not being notified of replies here - I'll shoot Marcel an email
Hide
Eli Semory [Boxee] added a comment -
But I'm here :)

This issue is fixed. Next version will have this inside.
Show
Eli Semory [Boxee] added a comment - But I'm here :) This issue is fixed. Next version will have this inside.
Hide
Aaron De Vries added a comment -
haha alrite sweet - good to see its fixed
Show
Aaron De Vries added a comment - haha alrite sweet - good to see its fixed
Hide
Ami Ben-David [Boxee] added a comment -
verified 1.2.0.20310
Show
Ami Ben-David [Boxee] added a comment - verified 1.2.0.20310

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Dates

  • Created:
    Updated:
    Resolved: