Boxee

Error Downloading Applications (ALL Apps)

Details

  • Labels:
  • Boxee Build Number:
    1.0.4.17443
  • Operating System:
    Boxee Box
  • Number of attachments:
    0
  • Description:
    Hide
    Was having difficulties launching apps.
    For troubleshooting, I restored device as new, upgraded to current public build (1.0.4.17443).
    I selected preference to view online content (not local).
    I went to the apps and found that I am unable to launch any app.

    I am able to connect to the internet (because it saw my router and downloaded the newest build over the WiFi connection).

    I changed my log setting to debug, rebooted, and tried again. Same result.

    I've attached the most recent log.
    Show
    Was having difficulties launching apps. For troubleshooting, I restored device as new, upgraded to current public build (1.0.4.17443). I selected preference to view online content (not local). I went to the apps and found that I am unable to launch any app. I am able to connect to the internet (because it saw my router and downloaded the newest build over the WiFi connection). I changed my log setting to debug, rebooted, and tried again. Same result. I've attached the most recent log.

Issue Links

Activity

rafael made changes - 16/Mar/11 4:13 AM
Field Original Value New Value
Assignee Rob Spectre [ robspectre ] rafael [ rafael ]
Hide
rafael added a comment - 16/Mar/11 4:15 AM
looking at your log. you have a network problem reaching appdl.boxee.tv

11:21:32.0801 T:2985274256 M:531054592 DEBUG: Boxee: 15/03/11 16:21:32.8017#ERROR#bxcurl.cpp:744(HttpDownloadFile)#curl_easy_perform failed (Resolving host timed out: appdl.boxee.tv)!

similar to issue BOXEE-8472
please see why your network is not able to resolve appdl.boxee.tv
Show
rafael added a comment - 16/Mar/11 4:15 AM looking at your log. you have a network problem reaching appdl.boxee.tv 11:21:32.0801 T:2985274256 M:531054592 DEBUG: Boxee: 15/03/11 16:21:32.8017#ERROR#bxcurl.cpp:744(HttpDownloadFile)#curl_easy_perform failed (Resolving host timed out: appdl.boxee.tv)! similar to issue BOXEE-8472 please see why your network is not able to resolve appdl.boxee.tv
rafael made changes - 16/Mar/11 4:15 AM
Link This issue duplicates BOXEE-8472 [ BOXEE-8472 ]
rafael made changes - 16/Mar/11 4:31 AM
Fix Version/s Fiona Unscheduled [ 11340 ]
Priority Major [ 3 ] Critical [ 2 ]
Component/s Network and Offline [ 10616 ]
Component/s Applications > Boxee Official [ 10585 ]
Hide
rafael added a comment - 16/Mar/11 4:34 AM
please run nslookup appdl.boxee.tv
and paste the results here
Show
rafael added a comment - 16/Mar/11 4:34 AM please run nslookup appdl.boxee.tv and paste the results here
Hide
Andrew Eller added a comment - 16/Mar/11 4:36 AM
I have two macs in the house that run the latest 0.9 version of boxee and they do not have an issue launching apps. Does the Mac app go to Appdl.boxee.tv?

When running in debug mode, the server address on the top of the screen sometimes shows an IP address and sometimes shows empty brackets"[]".

I do not have a firewall on my router so I do not know why it would not like that appdl.boxee.tv... Especially since it sometimes works and sometimes doesn't. Could it be related to ISP? I use Charter Cable.
Show
Andrew Eller added a comment - 16/Mar/11 4:36 AM I have two macs in the house that run the latest 0.9 version of boxee and they do not have an issue launching apps. Does the Mac app go to Appdl.boxee.tv? When running in debug mode, the server address on the top of the screen sometimes shows an IP address and sometimes shows empty brackets"[]". I do not have a firewall on my router so I do not know why it would not like that appdl.boxee.tv... Especially since it sometimes works and sometimes doesn't. Could it be related to ISP? I use Charter Cable.
Hide
rafael added a comment - 16/Mar/11 4:37 AM
also please run tracert appdl.boxee.tv
and paste the results here
Show
rafael added a comment - 16/Mar/11 4:37 AM also please run tracert appdl.boxee.tv and paste the results here
Hide
Andrew Eller added a comment - 16/Mar/11 4:43 AM
not sure how to run from boxee box, but here it is from terminal.app on Mac OS:


Andrews-Notebook-2:~ Home$ nslookup appdl.boxee.tv
Server: 71.9.127.107
Address: 71.9.127.107#53

Non-authoritative answer:
appdl.boxee.tv canonical name = d39297t5tdq3yi.cloudfront.net.
d39297t5tdq3yi.cloudfront.net canonical name = d39297t5tdq3yi.lax1.cloudfront.net.
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.70
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.238
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.122
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.138
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.227
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.55
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.197
Name: d39297t5tdq3yi.lax1.cloudfront.net
Address: 216.137.45.21
Show
Andrew Eller added a comment - 16/Mar/11 4:43 AM not sure how to run from boxee box, but here it is from terminal.app on Mac OS: Andrews-Notebook-2:~ Home$ nslookup appdl.boxee.tv Server: 71.9.127.107 Address: 71.9.127.107#53 Non-authoritative answer: appdl.boxee.tv canonical name = d39297t5tdq3yi.cloudfront.net. d39297t5tdq3yi.cloudfront.net canonical name = d39297t5tdq3yi.lax1.cloudfront.net. Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.70 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.238 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.122 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.138 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.227 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.55 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.197 Name: d39297t5tdq3yi.lax1.cloudfront.net Address: 216.137.45.21
Hide
Andrew Eller added a comment - 16/Mar/11 4:46 AM
Tracert via Network Utility.app....

Traceroute has started…

traceroute: Warning: appdl.boxee.tv has multiple addresses; using 216.137.45.231
traceroute to d39297t5tdq3yi.cloudfront.net (216.137.45.231), 64 hops max, 52 byte packets
 1 192.168.1.1 (192.168.1.1) 2.295 ms 1.572 ms 0.617 ms
 2 10.93.52.1 (10.93.52.1) 5.953 ms 6.212 ms 11.067 ms
 3 acr01glryca-gbe-1-3.mtpk.ca.charter.com (96.34.120.114) 6.844 ms 12.003 ms 7.780 ms
 4 dtr01snloca-tge-4-3.snlo.ca.charter.com (96.34.120.52) 15.337 ms 11.186 ms 10.736 ms
 5 bbr01snloca-tge-0-0-0-0.snlo.ca.charter.com (96.34.2.0) 15.317 ms
    96-34-2-118.static.unas.mo.charter.com (96.34.2.118) 10.920 ms
    bbr01snloca-tge-0-0-0-0.snlo.ca.charter.com (96.34.2.0) 11.718 ms
 6 96-34-2-80.static.unas.mo.charter.com (96.34.2.80) 13.225 ms
    bbr01mtpkca-tge-0-0-0-4.mtpk.ca.charter.com (96.34.0.26) 18.890 ms 15.713 ms
 7 bbr01snloca-tge-0-0-0-2.snlo.ca.charter.com (96.34.0.28) 13.784 ms 13.641 ms
    96.34.3.91 (96.34.3.91) 18.629 ms
 8 96-34-156-30.static.unas.mo.charter.com (96.34.156.30) 153.429 ms
    bbr01mtpkca-tge-0-0-0-4.mtpk.ca.charter.com (96.34.0.26) 16.936 ms 15.664 ms
 9 server-216-137-45-231.lax1.cloudfront.net (216.137.45.231) 19.657 ms 19.214 ms 17.471 ms
Show
Andrew Eller added a comment - 16/Mar/11 4:46 AM Tracert via Network Utility.app.... Traceroute has started… traceroute: Warning: appdl.boxee.tv has multiple addresses; using 216.137.45.231 traceroute to d39297t5tdq3yi.cloudfront.net (216.137.45.231), 64 hops max, 52 byte packets  1 192.168.1.1 (192.168.1.1) 2.295 ms 1.572 ms 0.617 ms  2 10.93.52.1 (10.93.52.1) 5.953 ms 6.212 ms 11.067 ms  3 acr01glryca-gbe-1-3.mtpk.ca.charter.com (96.34.120.114) 6.844 ms 12.003 ms 7.780 ms  4 dtr01snloca-tge-4-3.snlo.ca.charter.com (96.34.120.52) 15.337 ms 11.186 ms 10.736 ms  5 bbr01snloca-tge-0-0-0-0.snlo.ca.charter.com (96.34.2.0) 15.317 ms     96-34-2-118.static.unas.mo.charter.com (96.34.2.118) 10.920 ms     bbr01snloca-tge-0-0-0-0.snlo.ca.charter.com (96.34.2.0) 11.718 ms  6 96-34-2-80.static.unas.mo.charter.com (96.34.2.80) 13.225 ms     bbr01mtpkca-tge-0-0-0-4.mtpk.ca.charter.com (96.34.0.26) 18.890 ms 15.713 ms  7 bbr01snloca-tge-0-0-0-2.snlo.ca.charter.com (96.34.0.28) 13.784 ms 13.641 ms     96.34.3.91 (96.34.3.91) 18.629 ms  8 96-34-156-30.static.unas.mo.charter.com (96.34.156.30) 153.429 ms     bbr01mtpkca-tge-0-0-0-4.mtpk.ca.charter.com (96.34.0.26) 16.936 ms 15.664 ms  9 server-216-137-45-231.lax1.cloudfront.net (216.137.45.231) 19.657 ms 19.214 ms 17.471 ms
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rafael added a comment - 16/Mar/11 4:59 AM
thanks , I am having our IT guys to look into it.
please also paste ping appdl.boxee.tv
Show
rafael added a comment - 16/Mar/11 4:59 AM thanks , I am having our IT guys to look into it. please also paste ping appdl.boxee.tv
Hide
Andrew Eller added a comment - 16/Mar/11 5:03 AM
42 pings via Network Utility...

Ping has started…

PING d39297t5tdq3yi.lax1.cloudfront.net (216.137.45.214): 56 data bytes
64 bytes from 216.137.45.214: icmp_seq=0 ttl=56 time=20.178 ms
64 bytes from 216.137.45.214: icmp_seq=1 ttl=56 time=24.246 ms
64 bytes from 216.137.45.214: icmp_seq=2 ttl=56 time=23.099 ms
64 bytes from 216.137.45.214: icmp_seq=3 ttl=56 time=21.774 ms
64 bytes from 216.137.45.214: icmp_seq=4 ttl=56 time=20.152 ms
64 bytes from 216.137.45.214: icmp_seq=5 ttl=56 time=21.184 ms
64 bytes from 216.137.45.214: icmp_seq=6 ttl=56 time=20.405 ms
64 bytes from 216.137.45.214: icmp_seq=7 ttl=56 time=30.712 ms
64 bytes from 216.137.45.214: icmp_seq=8 ttl=56 time=22.905 ms
64 bytes from 216.137.45.214: icmp_seq=9 ttl=56 time=24.257 ms
64 bytes from 216.137.45.214: icmp_seq=10 ttl=56 time=25.777 ms
64 bytes from 216.137.45.214: icmp_seq=11 ttl=56 time=31.643 ms
64 bytes from 216.137.45.214: icmp_seq=12 ttl=56 time=23.365 ms
64 bytes from 216.137.45.214: icmp_seq=13 ttl=56 time=23.461 ms
64 bytes from 216.137.45.214: icmp_seq=14 ttl=56 time=22.310 ms
64 bytes from 216.137.45.214: icmp_seq=15 ttl=56 time=24.464 ms
64 bytes from 216.137.45.214: icmp_seq=16 ttl=56 time=25.027 ms
64 bytes from 216.137.45.214: icmp_seq=17 ttl=56 time=20.129 ms
64 bytes from 216.137.45.214: icmp_seq=18 ttl=56 time=21.702 ms
64 bytes from 216.137.45.214: icmp_seq=19 ttl=56 time=24.078 ms
64 bytes from 216.137.45.214: icmp_seq=20 ttl=56 time=23.106 ms
64 bytes from 216.137.45.214: icmp_seq=21 ttl=56 time=23.244 ms
64 bytes from 216.137.45.214: icmp_seq=22 ttl=56 time=21.846 ms
64 bytes from 216.137.45.214: icmp_seq=23 ttl=56 time=21.450 ms
64 bytes from 216.137.45.214: icmp_seq=24 ttl=56 time=22.296 ms
64 bytes from 216.137.45.214: icmp_seq=25 ttl=56 time=26.623 ms
64 bytes from 216.137.45.214: icmp_seq=26 ttl=56 time=26.382 ms
64 bytes from 216.137.45.214: icmp_seq=27 ttl=56 time=20.220 ms
64 bytes from 216.137.45.214: icmp_seq=28 ttl=56 time=21.929 ms
64 bytes from 216.137.45.214: icmp_seq=29 ttl=56 time=24.438 ms
64 bytes from 216.137.45.214: icmp_seq=30 ttl=56 time=20.773 ms
64 bytes from 216.137.45.214: icmp_seq=31 ttl=56 time=21.565 ms
64 bytes from 216.137.45.214: icmp_seq=32 ttl=56 time=26.093 ms
64 bytes from 216.137.45.214: icmp_seq=33 ttl=56 time=28.582 ms
64 bytes from 216.137.45.214: icmp_seq=34 ttl=56 time=26.123 ms
64 bytes from 216.137.45.214: icmp_seq=35 ttl=56 time=22.738 ms
64 bytes from 216.137.45.214: icmp_seq=36 ttl=56 time=20.661 ms
64 bytes from 216.137.45.214: icmp_seq=37 ttl=56 time=23.519 ms
64 bytes from 216.137.45.214: icmp_seq=38 ttl=56 time=19.697 ms
64 bytes from 216.137.45.214: icmp_seq=39 ttl=56 time=22.316 ms
64 bytes from 216.137.45.214: icmp_seq=40 ttl=56 time=22.476 ms
64 bytes from 216.137.45.214: icmp_seq=41 ttl=56 time=20.869 ms

--- d39297t5tdq3yi.lax1.cloudfront.net ping statistics ---
42 packets transmitted, 42 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 19.697/23.281/31.643/2.703 ms
Show
Andrew Eller added a comment - 16/Mar/11 5:03 AM 42 pings via Network Utility... Ping has started… PING d39297t5tdq3yi.lax1.cloudfront.net (216.137.45.214): 56 data bytes 64 bytes from 216.137.45.214: icmp_seq=0 ttl=56 time=20.178 ms 64 bytes from 216.137.45.214: icmp_seq=1 ttl=56 time=24.246 ms 64 bytes from 216.137.45.214: icmp_seq=2 ttl=56 time=23.099 ms 64 bytes from 216.137.45.214: icmp_seq=3 ttl=56 time=21.774 ms 64 bytes from 216.137.45.214: icmp_seq=4 ttl=56 time=20.152 ms 64 bytes from 216.137.45.214: icmp_seq=5 ttl=56 time=21.184 ms 64 bytes from 216.137.45.214: icmp_seq=6 ttl=56 time=20.405 ms 64 bytes from 216.137.45.214: icmp_seq=7 ttl=56 time=30.712 ms 64 bytes from 216.137.45.214: icmp_seq=8 ttl=56 time=22.905 ms 64 bytes from 216.137.45.214: icmp_seq=9 ttl=56 time=24.257 ms 64 bytes from 216.137.45.214: icmp_seq=10 ttl=56 time=25.777 ms 64 bytes from 216.137.45.214: icmp_seq=11 ttl=56 time=31.643 ms 64 bytes from 216.137.45.214: icmp_seq=12 ttl=56 time=23.365 ms 64 bytes from 216.137.45.214: icmp_seq=13 ttl=56 time=23.461 ms 64 bytes from 216.137.45.214: icmp_seq=14 ttl=56 time=22.310 ms 64 bytes from 216.137.45.214: icmp_seq=15 ttl=56 time=24.464 ms 64 bytes from 216.137.45.214: icmp_seq=16 ttl=56 time=25.027 ms 64 bytes from 216.137.45.214: icmp_seq=17 ttl=56 time=20.129 ms 64 bytes from 216.137.45.214: icmp_seq=18 ttl=56 time=21.702 ms 64 bytes from 216.137.45.214: icmp_seq=19 ttl=56 time=24.078 ms 64 bytes from 216.137.45.214: icmp_seq=20 ttl=56 time=23.106 ms 64 bytes from 216.137.45.214: icmp_seq=21 ttl=56 time=23.244 ms 64 bytes from 216.137.45.214: icmp_seq=22 ttl=56 time=21.846 ms 64 bytes from 216.137.45.214: icmp_seq=23 ttl=56 time=21.450 ms 64 bytes from 216.137.45.214: icmp_seq=24 ttl=56 time=22.296 ms 64 bytes from 216.137.45.214: icmp_seq=25 ttl=56 time=26.623 ms 64 bytes from 216.137.45.214: icmp_seq=26 ttl=56 time=26.382 ms 64 bytes from 216.137.45.214: icmp_seq=27 ttl=56 time=20.220 ms 64 bytes from 216.137.45.214: icmp_seq=28 ttl=56 time=21.929 ms 64 bytes from 216.137.45.214: icmp_seq=29 ttl=56 time=24.438 ms 64 bytes from 216.137.45.214: icmp_seq=30 ttl=56 time=20.773 ms 64 bytes from 216.137.45.214: icmp_seq=31 ttl=56 time=21.565 ms 64 bytes from 216.137.45.214: icmp_seq=32 ttl=56 time=26.093 ms 64 bytes from 216.137.45.214: icmp_seq=33 ttl=56 time=28.582 ms 64 bytes from 216.137.45.214: icmp_seq=34 ttl=56 time=26.123 ms 64 bytes from 216.137.45.214: icmp_seq=35 ttl=56 time=22.738 ms 64 bytes from 216.137.45.214: icmp_seq=36 ttl=56 time=20.661 ms 64 bytes from 216.137.45.214: icmp_seq=37 ttl=56 time=23.519 ms 64 bytes from 216.137.45.214: icmp_seq=38 ttl=56 time=19.697 ms 64 bytes from 216.137.45.214: icmp_seq=39 ttl=56 time=22.316 ms 64 bytes from 216.137.45.214: icmp_seq=40 ttl=56 time=22.476 ms 64 bytes from 216.137.45.214: icmp_seq=41 ttl=56 time=20.869 ms --- d39297t5tdq3yi.lax1.cloudfront.net ping statistics --- 42 packets transmitted, 42 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 19.697/23.281/31.643/2.703 ms
Hide
rafael added a comment - 16/Mar/11 5:46 AM
your tracert nslookup and ping all look excellent.

you also mentioned that "server address on the top of the screen sometimes shows an IP address and sometimes shows empty brackets"[]". "
which means that you could not reach boxee.tv server

This seems to be an ISP related issue. please contact your ISP to figure out why accessing appdl.boxee.tv sometimes fails.
appdl.boxee.tv is an amazon cloudfront CDN server and I find it hard to believe that this is a problem in amazon DNS servers.
also see if there is a local DNS configured at your router.

we will continue to investigate this issue.
Show
rafael added a comment - 16/Mar/11 5:46 AM your tracert nslookup and ping all look excellent. you also mentioned that "server address on the top of the screen sometimes shows an IP address and sometimes shows empty brackets"[]". " which means that you could not reach boxee.tv server This seems to be an ISP related issue. please contact your ISP to figure out why accessing appdl.boxee.tv sometimes fails. appdl.boxee.tv is an amazon cloudfront CDN server and I find it hard to believe that this is a problem in amazon DNS servers. also see if there is a local DNS configured at your router. we will continue to investigate this issue.
Hide
Andrew Eller added a comment - 16/Mar/11 10:18 AM
WOOT!

Local DNS on the router was the issue. Dunno how it got in there, but removing them resolved the issue. By removing them, it repopulates the field with alternate DNS servers which have made the Boxee MUCH quicker in general and apps/Netflix episodes launch right the first time.

Thanks, my fiance is finally going to like this box!
Show
Andrew Eller added a comment - 16/Mar/11 10:18 AM WOOT! Local DNS on the router was the issue. Dunno how it got in there, but removing them resolved the issue. By removing them, it repopulates the field with alternate DNS servers which have made the Boxee MUCH quicker in general and apps/Netflix episodes launch right the first time. Thanks, my fiance is finally going to like this box!
Hide
rafael added a comment - 16/Mar/11 10:25 AM
these are great news Andrew,
I am hence closing this issue.
thank you for reporting.
Show
rafael added a comment - 16/Mar/11 10:25 AM these are great news Andrew, I am hence closing this issue. thank you for reporting.
rafael made changes - 16/Mar/11 10:25 AM
Status Open [ 1 ] Closed [ 6 ]
Resolution Incomplete [ 4 ]
rafael made changes - 16/Mar/11 10:27 AM
Security #jira-early-access [ 10050 ]
rafael made changes - 16/Mar/11 10:27 AM
Attachment boxee.1300206172.2358.tar.bz2 [ 13676 ]
rafael made changes - 24/Mar/11 9:11 AM
Fix Version/s Fiona 1.1 [ 11350 ]
Fix Version/s Fiona 1.1 Sprint 1 [ 11351 ]
Fix Version/s Fiona Unscheduled [ 11340 ]

People

Dates

  • Created:
    15/Mar/11 12:23 PM
    Updated:
    24/Mar/11 9:11 AM
    Resolved:
    16/Mar/11 10:25 AM