Boxee

DVDs won't play or resume

Details

  • Labels:
  • Boxee Build Number:
    1.1.1.19092
  • Operating System:
    Boxee Box
  • Number of attachments:
    1
  • Description:
    When playing a VOB file from a Western Digital NAS a FROZEN image of the video is displayed and you can hear the sound. This use to work just fine. Please fix.
  1. boxee.1307352776.2668.tar.bz2
    (59 kB)
    Daven
    06/Jun/11 5:35 AM

Issue Links

Activity

Hide
Ami Ben-David added a comment - 29/May/11 3:43 AM
William,
It would help us reproduce and fix the issue if you could please upload the file or a file sample to the "incoming" directory at
ftp://ftp.boxee.tv
user: dropbox
pass: swA4EQAt

Before uploading, Rename the file to include the issue number in its file name.
This is a write only FTP, and other people will not see your files.
You can use the FTP client from http://filezilla-project.org/
Show
Ami Ben-David added a comment - 29/May/11 3:43 AM William, It would help us reproduce and fix the issue if you could please upload the file or a file sample to the "incoming" directory at ftp://ftp.boxee.tv user: dropbox pass: swA4EQAt Before uploading, Rename the file to include the issue number in its file name. This is a write only FTP, and other people will not see your files. You can use the FTP client from http://filezilla-project.org/
Hide
William Polinchak added a comment - 30/May/11 9:42 AM
Ok, I'll try to upload it. The problem seems to happen when I try to resume a file I was playing.
Show
William Polinchak added a comment - 30/May/11 9:42 AM Ok, I'll try to upload it. The problem seems to happen when I try to resume a file I was playing.
Hide
Nigel Jones added a comment - 01/Jun/11 1:07 PM
I have recently seen the same issue with a DVD ISO. Playing from the start works fine, but resuming from a saved position after a box restart caused a hung picture with normal audio. I had to exit and play from the beginning to get it to work.
Show
Nigel Jones added a comment - 01/Jun/11 1:07 PM I have recently seen the same issue with a DVD ISO. Playing from the start works fine, but resuming from a saved position after a box restart caused a hung picture with normal audio. I had to exit and play from the beginning to get it to work.
Hide
William Polinchak added a comment - 01/Jun/11 1:23 PM
I have the exact same symptoms that Nigel is seeing. I have to reboot the Boxee Box to restart the VOB file. Playing a VOB after a reboot plays perfectly fine. The restart did work fine at one time.
Show
William Polinchak added a comment - 01/Jun/11 1:23 PM I have the exact same symptoms that Nigel is seeing. I have to reboot the Boxee Box to restart the VOB file. Playing a VOB after a reboot plays perfectly fine. The restart did work fine at one time.
Hide
Ami Ben-David added a comment - 02/Jun/11 5:08 AM
Guys, are these DVD iso files are identified using NFO files?
Show
Ami Ben-David added a comment - 02/Jun/11 5:08 AM Guys, are these DVD iso files are identified using NFO files?
Hide
William Polinchak added a comment - 02/Jun/11 8:38 AM
No, I don't think so. Mine are just VOBs.
Show
William Polinchak added a comment - 02/Jun/11 8:38 AM No, I don't think so. Mine are just VOBs.
Hide
Ami Ben-David added a comment - 02/Jun/11 9:44 AM
William,
Can you please add to this issue the path and folder hierarchy of the VOB files ?

Thanks
Show
Ami Ben-David added a comment - 02/Jun/11 9:44 AM William, Can you please add to this issue the path and folder hierarchy of the VOB files ? Thanks
Hide
William Polinchak added a comment - 02/Jun/11 7:02 PM
The path looks like this on the Boxee

smb://mybookworld/public/shared videos/Movies/titlename/MainMovie/titlename/VIDEO_TS
Show
William Polinchak added a comment - 02/Jun/11 7:02 PM The path looks like this on the Boxee smb://mybookworld/public/shared videos/Movies/titlename/MainMovie/titlename/VIDEO_TS
Hide
Daven added a comment - 06/Jun/11 3:04 AM
Occasionally when I'm watching dvd iso's the boxee box will randomly return me to the menu. At this point, if I then try to go back and watch the iso again and resume, it will only play audio and no video or won't play at all and will simply be frozen. After this happens, if I try to watch any other movie, it will do the same thing and either have only audio or be frozen.

The only way to fix this is to unplug it and hold down the power button for a minute or so. If I don't leave it unplugged long enough, the issue is still there when the boxee box starts back up.

I've observed this same issue when using just the boxee software on windows 7.

I've detected this both when using a wireless N with a good connection and using wired gigabit. It doesn't always happen and there is no consistency on a particular iso (sometimes it plays all the way through fine on a particular movie, sometimes not). So I don't believe there is anything wrong with the iso itself.

I have this problem more with DVD 9GB movies than the older 4-ish GB, so I suspect it's an intermittent network slow down that's just enough to cause the boxee to need to buffer, but instead of buffering at those points, it simply causes errors on the boxee, which then needs not only restarted, but left unplugged for a while, in order to be able to play movies again.
Show
Daven added a comment - 06/Jun/11 3:04 AM Occasionally when I'm watching dvd iso's the boxee box will randomly return me to the menu. At this point, if I then try to go back and watch the iso again and resume, it will only play audio and no video or won't play at all and will simply be frozen. After this happens, if I try to watch any other movie, it will do the same thing and either have only audio or be frozen. The only way to fix this is to unplug it and hold down the power button for a minute or so. If I don't leave it unplugged long enough, the issue is still there when the boxee box starts back up. I've observed this same issue when using just the boxee software on windows 7. I've detected this both when using a wireless N with a good connection and using wired gigabit. It doesn't always happen and there is no consistency on a particular iso (sometimes it plays all the way through fine on a particular movie, sometimes not). So I don't believe there is anything wrong with the iso itself. I have this problem more with DVD 9GB movies than the older 4-ish GB, so I suspect it's an intermittent network slow down that's just enough to cause the boxee to need to buffer, but instead of buffering at those points, it simply causes errors on the boxee, which then needs not only restarted, but left unplugged for a while, in order to be able to play movies again.
Hide
Daven added a comment - 06/Jun/11 3:04 AM
Update: I've now encountered the issue such that even with a hard reboot the problem still persists if I hit "resume from X" the problem will always be there and I have to reboot again to get any movie to work once I try the resume. After the hard reboot, if I hit "play from beginning" it works fine and i can fast forward to around where I was and it plays through, even through the point it froze on before. Usually when the freeze issue happens I can hard reboot and hit "resume" and it works fine. This is the first time it's not.
Show
Daven added a comment - 06/Jun/11 3:04 AM Update: I've now encountered the issue such that even with a hard reboot the problem still persists if I hit "resume from X" the problem will always be there and I have to reboot again to get any movie to work once I try the resume. After the hard reboot, if I hit "play from beginning" it works fine and i can fast forward to around where I was and it plays through, even through the point it froze on before. Usually when the freeze issue happens I can hard reboot and hit "resume" and it works fine. This is the first time it's not.
Hide
Daven added a comment - 06/Jun/11 4:02 AM
Another update: When I'm watching via a wired gigabit connection, the problem persists as I said. However, i notice that it starts to buffer each time before it happens and exits to the menu. At that point, it's hosed, as described above. But the difference is that it actually shows itself starting to buffer every time, whereas when accessing wirelessly, it just drops to the menu.
Show
Daven added a comment - 06/Jun/11 4:02 AM Another update: When I'm watching via a wired gigabit connection, the problem persists as I said. However, i notice that it starts to buffer each time before it happens and exits to the menu. At that point, it's hosed, as described above. But the difference is that it actually shows itself starting to buffer every time, whereas when accessing wirelessly, it just drops to the menu.
Hide
Daven added a comment - 06/Jun/11 4:29 AM
Yet another update: I monitored the network throughput the boxee box is pulling when playing the video and it's only about .05%-1% of the available connection speed (1 Gbps), so around 5 Mbps to 10 Mbps. So both the wireless N and the gigabit connection are obviously more than sufficient.

Right before the freeze happens, the usage drops to zero and then about 5 seconds later, the movie freezes and drops to the menu. Further, if i instantly hit to play, it says that the network source is not available, even though it is. If I wait a few seconds, then it's back, but obviously only sound or frozen when playing at that point.

Also interestingly, the problem happens waaaaay more often when using a wired connection. I can't go more than a couple minutes into the movie before it will happen when using the wired gigabit connection. When hooked up wirelessly, I occasionally can get through the whole movie, though usually it's like a 10 minute to one hour thing before the issue appears.

So it appears the bug is not due to needing more bandwidth or the like. Further, the data source (a quite powerful dell server, 8 cores available, Sata6 2 TB drives, 8GB DDR3 RAM) is basically sitting idle while streaming the movies (even for the disks), so there is no issue with bandwidth nor with the datasource being the bottleneck. Just, for some reason, the boxee seems to randomly stop streaming the source, more so when wired.

Given that it also happens using the boxee software on windows 7 and it is completley random with nothing appearing wrong with the iso files, I suspect it must be a software issue and not a driver or hardware issue.

Please fix this asap, the boxee is basically worthless to me at the moment as I can't seem to watch any movies without continually needing to restart the boxee box.
Show
Daven added a comment - 06/Jun/11 4:29 AM Yet another update: I monitored the network throughput the boxee box is pulling when playing the video and it's only about .05%-1% of the available connection speed (1 Gbps), so around 5 Mbps to 10 Mbps. So both the wireless N and the gigabit connection are obviously more than sufficient. Right before the freeze happens, the usage drops to zero and then about 5 seconds later, the movie freezes and drops to the menu. Further, if i instantly hit to play, it says that the network source is not available, even though it is. If I wait a few seconds, then it's back, but obviously only sound or frozen when playing at that point. Also interestingly, the problem happens waaaaay more often when using a wired connection. I can't go more than a couple minutes into the movie before it will happen when using the wired gigabit connection. When hooked up wirelessly, I occasionally can get through the whole movie, though usually it's like a 10 minute to one hour thing before the issue appears. So it appears the bug is not due to needing more bandwidth or the like. Further, the data source (a quite powerful dell server, 8 cores available, Sata6 2 TB drives, 8GB DDR3 RAM) is basically sitting idle while streaming the movies (even for the disks), so there is no issue with bandwidth nor with the datasource being the bottleneck. Just, for some reason, the boxee seems to randomly stop streaming the source, more so when wired. Given that it also happens using the boxee software on windows 7 and it is completley random with nothing appearing wrong with the iso files, I suspect it must be a software issue and not a driver or hardware issue. Please fix this asap, the boxee is basically worthless to me at the moment as I can't seem to watch any movies without continually needing to restart the boxee box.
Hide
Ami Ben-David added a comment - 06/Jun/11 5:00 AM
Please attach a Debug log to this issue.
Settings > System > Debug > Debug Level = Debug
ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug.
DEBUG log slows down the performance. so afterward, switch the log level back to NONE
Boxee Box log may be found at *http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box)
more information at
http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
Show
Ami Ben-David added a comment - 06/Jun/11 5:00 AM Please attach a Debug log to this issue. Settings > System > Debug > Debug Level = Debug ReStart Boxee, and after experiencing the problem, close Boxee and attach your log file to the bug. DEBUG log slows down the performance. so afterward, switch the log level back to NONE Boxee Box log may be found at *http://boxeebox:8080/ under 'Boxee Logs', click on the "Get latest " link. (*boxeebox =ip address of the box) more information at http://support.boxee.tv/entries/329278-i-ve-been-asked-by-boxee-support-to-send-debug-logs-how-do-i-do-that
Hide
Daven added a comment - 06/Jun/11 5:35 AM
Here's the debug file. On this, I turned on debugging, restarted, then played an iso movie (Tron). Then after about 3 minutes, it froze and exited to the menu. I then clicked to resume the movie and it loaded, but just showed a still of the last image before the freeze, and just audio playing while showing that still. I then fast forwarded a bit and the audio fast forwarded correctly, but still just showing that still for video and nothing else.

Obviously sometimes it actually freezes and sometimes it loads blank, rather than the last frame shown before the freeze.

Hope that helps track down the problem.
Show
Daven added a comment - 06/Jun/11 5:35 AM Here's the debug file. On this, I turned on debugging, restarted, then played an iso movie (Tron). Then after about 3 minutes, it froze and exited to the menu. I then clicked to resume the movie and it loaded, but just showed a still of the last image before the freeze, and just audio playing while showing that still. I then fast forwarded a bit and the audio fast forwarded correctly, but still just showing that still for video and nothing else. Obviously sometimes it actually freezes and sometimes it loads blank, rather than the last frame shown before the freeze. Hope that helps track down the problem.
Hide
William Polinchak added a comment - 06/Jun/11 7:28 AM
I'm able to play a VOB from start to finish without a problem. It's only when I stop a movie and try to resume is where I have the frozen screen.
Show
William Polinchak added a comment - 06/Jun/11 7:28 AM I'm able to play a VOB from start to finish without a problem. It's only when I stop a movie and try to resume is where I have the frozen screen.

People

Dates

  • Created:
    28/May/11 2:19 PM
    Updated:
    Monday 7:28 AM