Knowledge Base/Boxee Box by D-Link/Local Files

Resolving an Unidentified Movie or TV Show

help desk
posted this on Nov-10 2010 11:15 pm

There is a specific way you must name your movie files and your TV shows and episodes for the function to work correctly. For the complete information about Boxee supported file naming rules go here. For a complete list of supported file formats go here.

After setting up your media sources, Boxee will start to retrieve artwork, information and other metadata, based on how your media files are named.

If Boxee finds some media files that were unresolved, Boxee's manual resolve function allows you to complete the information for you favorite media. Here is a step-by-step guide to help you.

Manual Movie & TV Show identification

Fix unresolved Movies or TV show seasons and episodes to ensure your collection is pristine.

  • Select Unidentified Files from Settings > Local Sources
        - OR -
  • Select Files icon from the Jump Menu, and then select the Unresolved Videos folder at the bottom of the list
  • Click on one of the videos in the list
  • Choose the Identify Video icon
[NOTE: this screenshot is from the beta software and will vary slightly on the Boxee Box]

       

 

  • Enter the correct name for the movie or show.
  • Click on Search.
  • Choose the movie or show that matches the one you trying to resolve from the results list.    
[NOTE: this screenshot is from the beta software and will vary slightly on the Boxee Box]

  • You should now see the correct video information.
[NOTE: this screenshot is from the beta software and will vary slightly on the Boxee Box]

  • Select Done if you agree.
This will usually do the trick. However, if the movie or show is not in the online databases that Boxee uses for indexing your media(IMDB), then Boxee will not be able to recognize the media. In such a case, you will always be able to access those unrecognized videos through the File Browser.
If you find that Boxee just does not know what to do with your video file at this point, please submit this online form if you are having trouble with a movie or submit this online form if you are having trouble with a TV show.
 
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