Knowledge Base/Troubleshooting/General Issues

I've been asked by Boxee Support to send debug logs. How do I do that?

boxee tv
posted this on Jun-30 2009 04:37 am

You should know that the debug logs includes details regarding your operating system, some of your hardware and indexed media, apart from registered operations on Boxee and errors from the latest Boxee session.  
Running Boxee in debug mode
Please go to Settings > System >Debug >Debug Level and change the level from INFO to DEBUG.
Restart Boxee and try to recreate the problem you were experiencing. The log file will be located at:
  • Mac: ~/Library/Logs/boxee.log
  • Windows XP: c:\Documents and Settings\<your windows user name>\Application Data\BOXEE\boxee.log
  • Windows Vista / 7: c:\Users\<your windows user name>\AppData\Roaming\BOXEE\boxee.log
  • Linux: /tmp/<username>-boxee.log

Attach the log file to your support ticket, with a full step-by-step explanation of what went wrong, including any error messages you got along the way.

The most valuable piece of information you can provide to Boxee Support when reporting a problem is a debug log from a session where you are having the problem you are trying to get help with.
Note that the regular log Boxee produces is not a debug log.

If you cannot reach Settings >System then please edit the Log level settings under guisettings.xml

The file should be found at the following location:

  • Mac: ~/Library/Application Support/BOXEE/UserData/guisettings.xml
  • Windows XP: c:\Documents and Settings\<your windows user name>\Application Data\BOXEE\userdata\guisettings.xml
  • Windows Vista / 7: c:\Users\<windows user name>\AppData\Roaming\BOXEE\userdata\guisettings.xml
  • Linux: ~/.boxee/UserData/guisettings.xml

You will need to use a text editor to open the file . If you are using Windows, you can use the good old Notepad (just click on the Start button and type notepad to open it). On Mac you can use TextEdit, which is located in your Applications folder.

Inside the text editor, please edit the loglevel from 1 to 0 and then save it :

  <debug>
        <loglevel>0</loglevel>
        <showinfoline>false</showinfoline>
    </debug>

 

Restart Boxee and try to recreate the problem you were experiencing
 

Comments latest first

Justin Morabito
boxee

I have set up logging and recreated the issue, but I don't have the following path on my Windows XP machine:

c:\Documents and Settings\<your windows user name>\Application Data\BOXEE\boxee.log

Also, I attempted to explore for the file "boxee.log" and I could not locate it?

May-16 2011 11:01 am.