Knowledge Base/Troubleshooting/Remote Issues

Why is my iPhone/iPod remote not working?

marcel hass
posted this on Oct-29 2009 06:27 am

The Boxee remote for iPhone and iPod is now available on the Apple app store. This remote will work on all OS platforms.

  • The boxee remote app has two modes: Gesture and Buttons
  • In the Gesture mode you need to hold down your thumb and move it around in order to navigate.
  • Clicking on the boxee logo acts as Select/Play/Pause
  • Dragging the boxee logo to the edges of the screen will act as a continuous up/down/left/right
  • Clicking in an input field will open up the iPhone Qwerty keyboard and will enable you to easily enter text
  • The app works over WiFi, so make sure the WiFi on your iPhone is turned on
  • Manually add your ip/host

1. Make sure Boxee is running on your Machine.

2. Make sure that the Web server is enabled and the port is set to 8800(default) on boxee (Settings>Network>Servers)

3. Make sure your iTouch / iPhone is connecting to wifi that is on the SAME subnet as your boxee machine.Note If it's using edge / 3g internet connection, then it will NOT be able to connect to Boxee.

Basic Troubleshooting

1.Open the safari browser on your iTouch / iPhone to call up the boxee app's web-based interface by typing the IP address of the Boxee host & port number(e.g If that doesn't work, then your handheld device isn't on the same subnet.

2. Make sure the Web Server Password is empty.

3. Make sure to open port 8800 on your  Mac >System Preferences "Sharing | Firewall" settings (add 'New' port).


Comments latest first

Mat Bailie

I just get a page not found error.   Even from the machine Boxee is installed on.  I can get xbmcCmds to respond, but not the iphone page.


Access Error: Site or Page Not Found

Cannot open URL

Dec-16 2010 07:52 pm.
ed willis
My iPhone remote app seems to partially work. It works my AppleTV fine but when I launch Boxee I can only use the select function. I can not navigate, nor do I get an on screen keyboard when a text box is selected. Any suggestions? Thanks in advance.
Nov-14 2010 03:51 am.
Drake Backer

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Aug-01 2010 01:46 am.
Keith Yarish

FYI if you have another remote server running like Snatch or Remote Buddy turn them off, it fixed my boxee remote app connection problem.

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Jul-06 2010 12:32 pm.
j c

Same problem as E Bostian.  My iphone app was working great.  I just pieced it together that the Boxee remote app was updated a few days ago in the app store.  The new one can't seem to connect.  Please bring back the old app it was working great!

Jun-27 2010 11:25 pm.
rasmus kistvad

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May-15 2010 04:58 pm.
E Bostian


I installed the Boxee remote app on my new (3G) Ipod Touch and everything works great until I try to exit Boxee. First, Boxee freezes on my computer and I have to end it in order to get out of it. Then my Touch can't find my network and I have to power off/on again in order to get back to Boxee. Anyone else having this problem?


Apr-07 2010 02:38 pm.
Alex Eerenberg

Hey there!


I'm not too familiar with Ubuntu. At Boxee change @ Servers:

- Webserver (Enable)

- Port: 8800

- PW: <Leave blank>

At SMB Client I have used my Boxee Username and password. It's the same as my computers 'login' account, so you might want to try that if it doesnt work.


At Network I used:

Use http-proxy: Enabled

Host: (why is it a '/' anyways? I'm not expert, I guess there's an expert reason for that xD)

Port: 8080

HTTP Proxy Username: <Leave blank>

HTTP Proxy Password: <Leave blank>


In your i-Phone you shouldn't manually add anything in my opinion. Since it should work. I see you have disabled the firewall (which is a good and bad thing at the same time xD). I would appreciate it if someone could tell me how to add boxee to it so I can keep it turned on tbh.


Also, I don't know if you should like 'port forward' anything in your hub/router. Try some of this stuff and let me know!





Mar-04 2010 12:35 pm.
Mat j

My boxee iphone remote has stopped working, I am using the following:

Ubuntu 9.10
iphone 3gs version 3.1.2 (7d11)

My network is as follows

Acer Revo (with boxee on) connecting wirelessly to BT Homehub which in turn connects to the Internet. iPhone connects to the BT Home Hub (wirelessly)

I did have the boxee iphone remote working but it just suddenly stopped!

This is what I've done:

I have turned on the web server on boxee (and only try to connect when boxee is running)
I have turned off firewalls on both home hub and Acer revo
IP address of iphone is 192,168.1.67/24
IP address of Acer is
I have manually entered the IP address into boxee remote and left password blank

Error is "error connecting to boxee"

Both Acer and iphone are definately connected to the Homehub at 54mbps!

Any ideas?!

ps After it didnt work I put a password in the web server password field and matched this when manually setting up the iphone boxee remote, it still didnt work and I now cant delete the password in boxee web server setup!

Mar-04 2010 02:31 am.
Alex Eerenberg
Hey there! First thing you need to do is to check what happends if you disable your firewall. Disable it and go to (windows 7) Menu Start. Type 'CMD' (without the quotation) and press enter. The command screen will appear. 1. now type: IPCONFIG 2. Check your computers IP-Adress (i.e. Now go to the wireless settings in your Iphone and check if your IP-Adress is in the same range as your computers IP-Adress (i.e. 192.168.2.xx) If so, you will be able to connect the remote (with the windows firewall or any other firewall disabled). It's a solution to check if it works. I'm going to check some settings with the firewall enabled and will make a new post (or someone else perhaps? :D) on how to make it work with the firewall enabled. Cheers! Sapulidi(.org)
Feb-18 2010 12:58 pm.

the same problem, when I open Safari on iPod Touch and enter the address, it doesn't work...


I also cant find how to add a new port in firewall (OS X 10.6, switched for couple of months to mac)


thanks for help in advance

Jan-27 2010 10:51 am.
Mike Vaughan

I am logged into boxee, but when I go to the correct web address on my browser I get:

Access Error: Web Error

No user logged in


Can anyone help?

Jan-11 2010 01:42 am.